Am i being over the top of would you complain about this?

suki1001

flashnazia wrote: »

I don't sanction rudeness (bearing in mind there are always three sides to a story: her side, their side and the truth - ergo, we don't know for sure if they were actually rude to her).

I think people get offended far too easily. If someone offends, try to look at their POV, there might be a valid reason why the interaction didn't go as someone would have liked. Above all the OP should let this go!

I've had annoyed customers at me and sometimes rightly so (if the place has messed up), but you still do your best to help them. I'm talking about in general though. There's a way to act to customers even if you can't do anything to help them. A customer can be short with you and often a few words can calm them down and make them feel like they've been listened too.

suki1001

duchy wrote: »

( perhaps though with the OP's sense of entitlement it wouldn't have mattered how it was worded tho)

No, they could have been nicer.

henauvin

fly_dragon_fly wrote: »

by the time i'd got out of the car and to the trolleys i was already hurting so just went to customer services where the lady told me to go and get some cash out, I actually didn't have £10 on my card so couldn't, which she couldn't understand ( who goes to tesco's with only £9 on their card but it was the end of the month and thats all i had left) she eventually gave me a trolley token but by then i was hurting to much and just left it.

umm you needed a trolley for £9 worth of groceries????:rotfl:

Sommer43

Wickedkitten wrote: »

I don't think it's a class issue at all our local Tesco and Sainsburys have a coin system whilst the Asda doesn't. The local M&S doesn't, but their Simply Food shop does and Waitrose in Cheltenham doesn't but iirc the one in Stroud does.

The Cotswolds is seriously smart. I'm suprised they charge at all.

One look at the canal here and it isn't suprising supermarkets coin operate their trolleys. It's not about stealing the trolleys though is it? It does encourage people to return them to the correct place. Because people cannot be trusted to do it. Lazy mares. Someone who changed their mind about a tub of ice cream at my local Sainsburys left it on a shelf with the chocolate, downright lazy and rude in my opinion. Make the effort to put it back.

Trolleys are not cheap bits of kit, I am not surprised that many chains coin-operate.

onlyroz

I once went into Lidl without change for a trolley so I got one of their wheely hand basket things (which will hold several carrier bags of shopping) - only to be told at the tills that I wasn't allowed to take the wheely hand basket out to my car. Therefore I was left struggling to carry a large amount of shopping by hand from the store to the back of the car park. Methinks I'll invest in one of the plastic token thingies.

pigpen

henauvin wrote: »

umm you needed a trolley for £9 worth of groceries????:rotfl:

I often go in but 4x 4pts of milk and 4 loaves.. less than £10 and I can't carry that much so I use a trolley, just one of the little ones but not always.. if I have a toddler or 2 in tow I get a big trolley.

I always pay by card as I don't carry cash ever... royal you see and I have had my card refused once or twice when I've not had the cash in to cover it! (so I put it on OHs credit card!)

NickyBat

I think they could have been a bit more helpful, having said that round here you don't need anything to use the bigger trollies only the little ones.

likelyfran

Cherry_Bomb wrote: »

Clearly it's not part of his job hence his reply to the OP which I'm guessing you didn't read.

Well you guessed wrong. I assumed he was being a t**t.

likelyfran

fly_dragon_fly wrote: »

such a shame to read that happened to you, at my local asda the security guy has a key that unlocks the trolley but gives him the coin back so they don't lose anything and my local tesco's will lend you a charity £1 thing in the faith that you'll return it.

I get how you are feeling though, I had spd in my pregnancy ( and was 36 weeks) but needed a few bits and forgot that my local tesco had changed over so by the time i'd got out of the car and to the trolleys i was already hurting so just went to customer services where the lady told me to go and get some cash out, I actually didn't have £10 on my card so couldn't, which she couldn't understand ( who goes to tesco's with only £9 on their card but it was the end of the month and thats all i had left) she eventually gave me a trolley token but by then i was hurting to much and just left it.

Yup, mine too. Seems a bit strange that OP's Asda should be different, or maybe she just encountered a crochety jobsworth who couldn't be @-rsed. Happens.

likelyfran

Cherry_Bomb wrote: »

Since when has doing something you've clearly been told not to (hence the I might get in trouble comment) been a key part of customer service skills?

Might not seem like a big deal but for all we know if could be worth more than his job.

Oh come on, I very much doubt he'd lose his job over it! Common sense.