Am i being over the top of would you complain about this?

VitaK

I would expect a half decent customer service to have a few trolly tokens at hand for situations like this.

flashnazia

VitaK wrote: »

I would expect a half decent customer service to have a few trolly tokens at hand for situations like this.

Maybe selfish people took them all so the supermarket got fed up of replacing them hence stopped?

suki1001

flashnazia wrote: »

I think that's asking too much of workers who earn very little. Communication skills can be hard to come by on those wage levels.

Having been in this position myself - there is really no excuse. Especially if you have the role of customer service. Any shop you go on - they are on the minimum wage - each company expects a certain standard from their staff and there certainly isn't a shortage of people applying for them.

Simple politeness and courtesy - as the phrase has been banded about on here frequently - it's not rocket science.

suki1001

flashnazia wrote: »

Maybe selfish people took them all so the supermarket got fed up of replacing them hence stopped?

I would have thought given the money they're potentially making out of their customers that it would be a minimal cost they could stump up.

There's no reason why they couldn't take a card payment in exchange and before anyone says about the % the card companies take, the amount they would lose would be minimum.

flashnazia

suki1001 wrote: »

Having been in this position myself - there is really no excuse. Especially if you have the role of customer service. Any shop you go on - they are on the minimum wage - each company expects a certain standard from their staff and there certainly isn't a shortage of people applying for them.

Simple politeness and courtesy - as the phrase has been banded about on here frequently - it's not rocket science.

What kind of retail environment did you work in?

I think articulate communication is a lot to expect from people in carp jobs. The assistant who was serving others couldn't help and I can thoroughly sympathise. If I was busy serving a queue of customers in a busy supermarket and someone came and asked me a silly question I would give short shrift too!

flashnazia

suki1001 wrote: »

I would have thought given the money they're potentially making out of their customers that it would be a minimal cost they could stump up.

There's no reason why they couldn't take a card payment in exchange and before anyone says about the % the card companies take, the amount they would lose would be minimum.

I'm really speechless about this one! I think this will enrage customers even more! And what about the waste of time and resources for all these meaningless transactions?

suki1001

flashnazia wrote: »

I'm really speechless about this one! I think this will enrage customers even more! And what about the waste of time and resources for all these meaningless transactions?

Look - it's alright, it was a suggestion - I'm not some CEO of a supermarket about to implement it - it was to appease those who think the supermarket are missing out. Besides which given the alternative of going outside to a cash machine or paying £1 on my card, that's what I'd do. You really think a rude attitude is better than offering the customer a solution?

flashnazia

suki1001 wrote: »

Look - it's alright, it was a suggestion - I'm not some CEO of a supermarket about to implement it - it was to appease those who think the supermarket are missing out. Besides which given the alternative of going outside to a cash machine or paying £1 on my card, that's what I'd do. You really think a rude attitude is better than offering the customer a solution?

I don't sanction rudeness (bearing in mind there are always three sides to a story: her side, their side and the truth - ergo, we don't know for sure if they were actually rude to her).

I think people get offended far too easily. If someone offends, try to look at their POV, there might be a valid reason why the interaction didn't go as someone would have liked. Above all the OP should let this go!

suki1001

flashnazia wrote: »

What kind of retail environment did you work in?

I think articulate communication is a lot to expect from people in carp jobs. The assistant who was serving others couldn't help and I can thoroughly sympathise. If I was busy serving a queue of customers in a busy supermarket and someone came and asked me a silly question I would give short shrift too!

Lots and lots of retail environments at minimum wage. If someone came and asked me a question, I'd have never been like that with them.
Given your take on it - I'm glad you don't work in retail if you judge people like that.

You patronise people in retail because they are on minimum wage and sound like they don't have the skills to string a simple polite conversation along. They are not stupid and they're perfectly capable of a bit of courtesy. Many of them are students, working mums needing a part time job, I've worked with plenty who have degrees, ex teachers or have been made redundant working in a skilled area and simply need a job. And even if they left school with no qualifications they're still perfectly capable of being pleasant.

duchy

Thing is supermarkets don't really expect their trolly staff to think -They want them to do their jobs and do as they are told. I work for a very large company in a support and customer service role and it's laid out very clearly what we are able to do for customers and not able to do. Admittedly with many years of customer facing roles behind me I WILL go above and beyond for customers -and sometimes I've got a pat on the back for doing it -and other times got reprimanded for not following policy so at a time of unemployment I can totally understand an employee playing it totally by the book -although they could have worded it better ( perhaps though with the OP's sense of entitlement it wouldn't have mattered how it was worded tho)