Am i being over the top of would you complain about this?

Cherry_Bomb

likelyfran wrote: »

Given her a trolley that didn't need a coin as he's got a push-in thingy to sort it as it's part of his job as a trolley attendant?

(16 thanks to your posts, )

Clearly it's not part of his job hence his reply to the OP which I'm guessing you didn't read.

suki1001

flashnazia wrote: »

Read it again:



What did she expect these staff members to do? Drop everything and bow down?

"his reply was ' I could but id get in trouble so no' and walked away."

Whereas mine would have been something like: "I'm really sorry, I can't do anything, they have a store policy where it doesn't allow us, there is a cash machine outside though."

Or, given the op is pregnant, I might have seen if I could have been even more helpful and seen if the manager could do something.

"I then went to customer service and explained my situation to her her reply was no cant help and carried on serving others."

Same bad attitude here. She might have well have said "computer says no" If Asda can give me a free bottle of champagne for no other reason than I'd miscalculated the number I needed (ie - my fault) and the woman gave me one for my wait, they can certainly accomodate this situation.

Customer happy and raves about how helpful Asda are, she tells her friends and says for years after do you remember the time... and continues to do her huge shops there. A great pr exersize for the free release of a trolley or the cost of a £1 (which no doubt the op would have given back).

I know pregnant women aren't helpless, but I remember times I just needed a bit of extra assistance when I was. I'd have gone out of way way to help I'm afraid.

sezsez

tom15387202 wrote: »

At the end of the day. It's so you don't nick the trolley.

You say you are pregnant but for all Asda know you have a Tesco trolley up your jumper and you are collecting them.

Tip of the day.
When you get your trolley home turn it upside down - it makes a cheap bbq.

:rotfl::rotfl::rotfl::T:rotfl::rotfl::rotfl::rotfl:
This made me laugh for 10 mins :T, but u left out the fact that after the bbq the trolley could be washed & used as a pram , just stick a pillow in it, maybe thats why there refused caty89 a trolley , 3 in one buggy

LittleMax

Cherry_Bomb wrote: »

Clearly it's not part of his job hence his reply to the OP which I'm guessing you didn't read.

I thought customer service skills would be a key part of everyone's job that works at Asda ... and if not they should be!

Cherry_Bomb

LittleMax wrote: »

I thought customer service skills would be a key part of everyone's job that works at Asda ... and if not they should be!

Since when has doing something you've clearly been told not to (hence the I might get in trouble comment) been a key part of customer service skills?

Might not seem like a big deal but for all we know if could be worth more than his job.

Wickedkitten

Sommer43 wrote: »

Waitrose gets around this problem of the £1 issue, by having trolleys with wheels which lock if you attempt to take them out of the boundaries of the supermarket... Imagine the horror...

Trolley nicking is clearly a huge problem. In my area, M&S customers are trusted with trolleys, as are Sainsbury's and Tescos. Asda, Aldi, all have the £1.00 slot. I'd say at a wild guess, it's a class issue. (Along with dreadful customer service of course) Asda and Aldi simply don't trust their customers to return trolleys to their rightful place.

I don't think it's a class issue at all our local Tesco and Sainsburys have a coin system whilst the Asda doesn't. The local M&S doesn't, but their Simply Food shop does and Waitrose in Cheltenham doesn't but iirc the one in Stroud does.

suki1001

Cherry_Bomb wrote: »

Since when has doing something you've clearly been told not to (hence the I might get in trouble comment) been a key part of customer service skills?

Might not seem like a big deal but for all we know if could be worth more than his job.

Ah, nothing like guilt tripping the customer. Helping the customer may well have got him into trouble but seriously there are very different ways of saying this.

Abbafan1972

Our local Asda doesn't have the coin system with the trollies. Perhaps you should buy a disc key ring, so you have something next time.

I don't think it's worth complaining. You will only raise your blood pressure, and as you're pregnant I don't think that's a good idea!

flashnazia

suki1001 wrote: »

"his reply was ' I could but id get in trouble so no' and walked away."

Whereas mine would have been something like: "I'm really sorry, I can't do anything, they have a store policy where it doesn't allow us, there is a cash machine outside though."

Or, given the op is pregnant, I might have seen if I could have been even more helpful and seen if the manager could do something.

"I then went to customer service and explained my situation to her her reply was no cant help and carried on serving others."

Same bad attitude here. She might have well have said "computer says no" If Asda can give me a free bottle of champagne for no other reason than I'd miscalculated the number I needed (ie - my fault) and the woman gave me one for my wait, they can certainly accomodate this situation.

Customer happy and raves about how helpful Asda are, she tells her friends and says for years after do you remember the time... and continues to do her huge shops there. A great pr exersize for the free release of a trolley or the cost of a £1 (which no doubt the op would have given back).

I know pregnant women aren't helpless, but I remember times I just needed a bit of extra assistance when I was. I'd have gone out of way way to help I'm afraid.

I think that's asking too much of workers who earn very little. Communication skills can be hard to come by on those wage levels.

spendingmad

In all the supermarkets I have been to the ones that charge £1 for a trolley never charge for the ones with newborn babyseats or carseat carriers as they don't stack back together.

If I have ever forgotten my £ or had no cash I would just take one of these to use.

Can't believe this thread is 12 pages long!!!