Am i being over the top of would you complain about this?

coolcait

Skintski wrote: »

Perhaps they assume their customers don't require spoonfeeding. Clearly some of them do.

Quite.

If the customer service staff had suggested that the OP should get some cash out, and then get change for the trolley (having assumed that the OP simply hadn't thought of this idea), then we might be reading a thread about how the OP felt that they had insulted her by insinuating that she was stupid...

If someone were to walk up to me and say "I don't have any money for a trolley, can you help?", then that sounds like a request for money. Not an appeal for help or ideas.

If it's not the store's policy to subsidise absent-minded customers, then the money would have to come out of my own pocket.

Even if I felt sympathetic towards the customer, I wouldn't have any cash in my pockets while I was working on the shop floor. So, my answer would have to be "I'm sorry, I can't help".

Going back to store policy. How would you manage a policy of giving out coins or tokens to the absent-minded shoppers? Or unshackling a trolley for their use?

Would you follow them around the store, to ensure that the trolley/coin/token was returned?

I can see the thread now...:eek:

Top_Girl

tom15387202 wrote: »

So lets gather the facts

• Customers should have common sense
• Staff shouldn't have to spoon feed
• Trolleys are £1
• Or you could use a token
• Top Girl doesn't eat cake probably because ASDA won't lend her a £1 coin for the trolley.

I'd just put a cake in a basket, wouldn't I?

Your attempts are pitiful.

Top_Girl

daisiegg wrote: »

I am so confused as to why there is a cake related subplot on this thread! :rotfl:

Me too, I think it's a Tom thing.

claire16c

None of the supermarkets near me require £1 coins for the trolleys apart from Asda so on the rare occasion I go in to buy stuff I would only buy what I can fit in a basket as I never have change on me. So in that sense they loose out I guess.

Oh and when the Lidl opened here & they only had £1 trolleys & no baskets. So I could only buy what I could hold! They've now got baskets finally.

tesuhoha

My local Asda doesn't charge for trolleys.

thegirlintheattic

The out-of-town one here doesn't but the town one does.

motherofstudents

None of the supermarkets here have the pound system but when I lived in Manchester most of them did. It was common for people to not have a pound coin so the trolley people just used their unlocking thingy. I used to see that happen a lot. I think it is reasonable to complain to Asda if the staff were rude and I think customer services could have been a lot more helpful.

I started to use a token (on a keyring) because I never had cash on me but before I got the token it wasn't a problem. If shops want customers they should make sure they are able to use a trolley. The pound system is only so that the trolleys don't get stolen and isn't meant to stop people shopping. I find it strange that some people think it is the customer's fault that they don't have a coin. Do you never forget anything, go somewhere unprepared ?

coolcait

I usually use a debit card to pay for my shopping.

But still, I always have some change in my purse/pockets.

Even if I had to dump a pile of 'shrapnel' on the desk of customer services, and ask them to change it for a one pound coin...

Has it really become the norm that people wander around without - literally - any money at all?

Inferno

motherofstudents wrote: »

I find it strange that some people think it is the customer's fault that they don't have a coin.

Exactly who's fault is it, then?

Laugh out loud.

Bottom line here is:

OP at fault for not having the necessary coin for the trolley.

Fair enough, raise the issue if the CS staff were short with you; only you can judge that from the exact words and tone of the conversation.

And I bloody love cake.

suki1001

Cherry_Bomb wrote: »

If they had a device to unlock the trolley surely they would have done it for the £££ OP was going to spend rather than let her leave?

Obviously they didn't have anything to help her which is why I'm asking what people are expecting them to have done.

It's great if supermarkets lend pounds out when we've been forgetful but I can't imagine many do.

I just don't see how the OP not realising or forgetting she needed change is the fault of the supermarket

No it isn't the fault of the supermarket at all - but I then didn't blame them, just as it isn't the supermarkets fault if someone forgets their purse - it doesn't mean they can't be helpful.

Lets replace the word complaint with feedback. 50 customers in a week complain that they needed a trolley and they get the same reaction, which causes them to use another supermarket. Then that's the supermarket that loses out - if they know about it - i.e. everybody left feedback then they might get one of these devices. If I had been behind that customer service desk, I would have handled it very differently and I don't mean I'd have stolen a pound from the till.

As other supermarkets do help customers out in this predicament, then it is a problem that can be easily solved.