Flight delay compensation, all other EU airlines

Tyzap

goingsenile wrote: »

Hi
I'm looking for some advice- never had to use the Compensation Scheme before- sorry Long story!

How do I go about claiming compensation for the 24 hour delay with Air Lingus and the resulting costs of changing hotel/missing nights etc

Thank You

AJ

Hi goingsenile,

The first point that comes to mind is that you are one of the rare cases where you are due 2x €600 compensation each. One from each airline.

When you were denied boarding for the first flight, this is what the regulations say should have happened in that situation...

Denied boarding
1. When an operating air carrier reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and the operating air carrier. Volunteers shall be assisted in accord- ance with Article 8, such assistance being additional to the benefits mentioned in this paragraph.
2. If an insufficient number of volunteers comes forward to allow the remaining passengers with reservations to board the flight, the operating air carrier may then deny boarding to passengers against their will.
3. If boarding is denied to passengers against their will, the operating air carrier shall immediately compensate them in accordance with Article 7 and assist them in accordance with Articles 8 and 9.

As your second, re routed, flight was delayed 24hrs due to a technical fault you are also due compensation from them too.

Claim EU261 compensation from both airlines separately and independently.

You cannot claim for sub-sequential losses, such as hotels etc, under the EU261 regulations but hopefully your 2x compensation will cover those costs.

Good luck.

JPears

Your travel insurance, if good, may cover the consequential losses of hotel.

Sarahlbx

Tyzap wrote: »

Hi,

Put in a claim with Air France claiming EU261 compensation and all your additional costs, including your wasted journey to the airport due to not being informed of the cancellation in a timely manner.

If you run into trouble with them you can always refer your claim to AviationADR found here...


Plus there are lots here to help with any questions/advice.

Good luck.

Thank you for your help, they have agreed compensation already and apologised, paying my phone charges but rejected the additional costs for travel/transfer

Tyzap

Sarahlbx wrote: »

Thank you for your help, they have agreed compensation already and apologised, paying my phone charges but rejected the additional costs for travel/transfer

Great news, well done Sarah:j

legal_magpie

Hmm. I would push for the travel and transfer expenses. Hardly your fault.

SG22

Hi all, got a problem with Lufthansa. Me and a friend were on a delayed flight from Munich to Frankfurt in February which meant we missed a connecting flight from Frankfurt to Manchester. I appealed for compensation for us both; they have paid out for my friend on both his flights but they are refusing to pay me for the Munich to Frankfurt due to bad weather. (We were skiing). I've sent them a copy of the email sent to my friend regarding his compensation but they've responded just the same. Could anyone advise on my next step please?

Thanks

Tyzap

SG22 wrote: »

Hi all, got a problem with Lufthansa. Me and a friend were on a delayed flight from Munich to Frankfurt in February which meant we missed a connecting flight from Frankfurt to Manchester. I appealed for compensation for us both; they have paid out for my friend on both his flights but they are refusing to pay me for the Munich to Frankfurt due to bad weather. (We were skiing). I've sent them a copy of the email sent to my friend regarding his compensation but they've responded just the same. Could anyone advise on my next step please?

Thanks

Hi SG22,

You need to find out if the wether was a factor that directly affected your flight, if it didn't then you are due compensation. Search the internet for historic weather reports and try a playback using the planefinder app from around the time your flight was due.

If you believe you have a case also use social media to push them along and attract their attention. If that does not work you can refer your case to Söp, the ADR adjudicator here...

https://soep-online.de/welcome.html

Good luck.

goingsenile

Tyzap wrote: »

Hi goingsenile,

The first point that comes to mind is that you are one of the rare cases where you are due 2x €600 compensation each. One from each airline.

When you were denied boarding for the first flight, this is what the regulations say should have happened in that situation...

Denied boarding
1. When an operating air carrier reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and the operating air carrier. Volunteers shall be assisted in accord- ance with Article 8, such assistance being additional to the benefits mentioned in this paragraph.
2. If an insufficient number of volunteers comes forward to allow the remaining passengers with reservations to board the flight, the operating air carrier may then deny boarding to passengers against their will.
3. If boarding is denied to passengers against their will, the operating air carrier shall immediately compensate them in accordance with Article 7 and assist them in accordance with Articles 8 and 9.

As your second, re routed, flight was delayed 24hrs due to a technical fault you are also due compensation from them too.

Claim EU261 compensation from both airlines separately and independently.

You cannot claim for sub-sequential losses, such as hotels etc, under the EU261 regulations but hopefully your 2x compensation will cover those costs.

Good luck.

Thank you for your help in pointing me in the right directions- thought we may find ourselves in that situation!. Would rather have had the extra day of our holiday but will try and claim what we can
Thanks again
AJ

goingsenile

JPears wrote: »

Your travel insurance, if good, may cover the consequential losses of hotel.

Will give it a go- is through my bank account with Bank of Scotland - so we'll see how that goes

Thanks for your help

AJ

NandoDave

NandoDave wrote: »

Hello.

In March, my flight with BMI regional was cancelled. The person at the airport stated it was due to a technical fault. I believe that the aircraft was actually used for a different flight and they chose to cancel and underbooked service. The weather was perfect for flying and all other flights were running at the airport. I was rebooked for the following day.

I raised a Resolver complaint as soon as possible and have been through the various escalations until it sent an email to the CAA on 23rd May. I have received no response from either BMI or the CAA.

Having decided Resolver was a lost cause, and BMI were probably just ignoring anything that comes from it, I went to send a query via the BMI website to them to ask for the compensation. Unfortunately I didn't see that there was a template for a letter on here until I had clicked send.

I just received an email auto-responder saying they are "working to a timeframe of 60 days for a reply".

Is there a quicker method of contact for BMI regional? Or do I just dig in for the long haul?

Dave

JPears wrote: »

Quicker method? Yes, 60 days is unacceptable. Legally they should pay you within 28days. So send another email or even snail mail letter marked as an NBA.
Download Vaubans superb guide.

Picked up my message from back in August as I have been waiting for BMI to get their act together.

Their online customer services acknowledged they were liable, told me how much I'd get, took my bank details and responded that they'd sent my payment to their accounts team... 3 months ago!

I've followed up with them twice using the online query and they advised it was still pending payment, and today I called them and asked again. The representative on the phone said it was still waiting for payment and he had prioritised it, but the earliest I could expect to be paid was the 7th December!

I have no confidence that they'll pay this by the 7th December as its been sitting with their accounts now for 3 months and they've asked for yet another month.

Any suggestions other than MCOL (which will cost £25) to force some action?

Dave