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Flight delay compensation, all other EU airlines
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That is my belief, but you need to get your strategy clear before going ahead. I will pass on your comments!0
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I have used everything to get a response from wizzair about my compensation claim for a cancelled flight which I submitted on wizzair website but no luck so far unfortunatley. Now , I'm thinking to submit small court claim but don't know who to attempt as wizzair have one office in the UK and main office in the Hungary and my bank statement showing that the ticket payment is taken by wizz air.
Any help would be much appriciated, many thanks0 -
Hi Ali1975uk,
could give these a try a company called Aviation ADR
WWW dot aviationadr dot org dot uk
(sorry not allowed to add links)0 -
I have used everything to get a response from wizzair about my compensation claim for a cancelled flight which I submitted on wizzair website but no luck so far unfortunatley. Now , I'm thinking to submit small court claim but don't know who to attempt as wizzair have one office in the UK and main office in the Hungary and my bank statement showing that the ticket payment is taken by wizz air.
Any help would be much appriciated, many thanks
Hi Ali1975uk,
I am making a comp claim against Wizz air too for a delayed flight. First they offered vouchers and I said no I want cash. They fell silent. So I went to the Aviationadr who have just ruled in my favour that Wizz air should pay. However they have not responded yet to this. I will see what happens and then take them to small claims in UK if they don't pay.0 -
Hi All,
Looking for a bit of assistance if poss please?
Whole booking was with Flybe. Outgoing was through their partner Air France and return Flybe. Outgoing was cancelled, no email or call, did check twitter on the morning and saw nothing from either Flybe or Air France. Arrived at airport and told it was cancelled at 2am, flight due to depart 1.25pm. Was given an alternative flight, departing 6.10pm to Munich and then connecting flight at 10pm to Paris. Munich to Paris flight was delayed 55 mines so arrived at destination 1.30am when should have arrived at 15.40. Completely ruined plans as only has a short trip to Disney and also had to pay extra for our transfer due to the time and change. Was given £8.50 voucher but had to call transfer company myself, customer services based in China and allocated taxi firm in France so god knows how much these calls have cost.
Can I claim anything back?0 -
Welcome. Download Vauban's most excellent guide for the information and answers you require.If you're new. read The FAQ and Vauban's Guide
The alleged Ringleader.........0 -
Hi Sarahlbx,
Your claim would be from Air France, who should have operated the flight, but it all depends why the flight was cancelled.
Good luck.Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.0 -
Thanks Tyzap
The check in desk said that the it was tech failure as the reason for cancellation, but at 2.10am, I would have thought they should have notified me?0 -
Thanks Tyzap
The check in desk said that the it was tech failure as the reason for cancellation, but at 2.10am, I would have thought they should have notified me?
Hi,
Put in a claim with Air France claiming EU261 compensation and all your additional costs, including your wasted journey to the airport due to not being informed of the cancellation in a timely manner.
If you run into trouble with them you can always refer your claim to AviationADR found here...
https://www.aviationadr.org.uk/how-to-complain-about/airline-complaints/
Plus there are lots here to help with any questions/advice.
Good luck.Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.0 -
Hi
I'm looking for some advice- never had to use the Compensation Scheme before- sorry Long story!
My daughter an I booked flights from Edinburgh to Boston with KLM via Amsterdam for Monday 15th Oct leaving at 6am. On arrival to drop bags at 4am was informed by KLM check in staff that a smaller plane had been sent and therefore we were being transferred to a Air Lingus Flight via Shannon leaving at 8:50am. We were sent away and told to report to the Air Lingus Desk once it opened. Email arrived from KLM at 4:30am informing us of the change
We checked in with Air Lingus and boarded the plane, taxied to the end of the run way where the pilot announced there was an issue and they were doing to have to restart the plane. We sat at the end of the run way for around an hour before taxing back to the Stand and being asked to disembark. By this time it was very clear we had missed our connecting flight from Shannon. Information and guidance from Air Lingus staff was extremely poor but eventually we were send to the Menzies desk ( Air Lingus Handling Agent at Edinburgh) - the only option offered to us was the same flight the next day. Queried utilising other connections but they wouldn't even look! So booked on same flights 24 hours later and accommodation and meals provided overnight at local hotel .Contacted Car Hire Company to inform them that we wouldn't be arriving till the next day. Also contacted Hotel and informed them we would not be checking in due to a delayed flight.
Flight went as scheduled on the 16th.
We had a hotel in Boston booked for the night of the 15th which was already paid for and obviously with less than 24 hours notice couldn't be cancelled. We were doing a tour of New England so had a different hotel booked for each night- to minimise disruption and incur even more cancellation fees we moved our time in Boston to the end of the trip to save cancelling each hotel and loosing money on each. However we were meant to spend our last 2 nights in Cape Cod- I cancelled the 2nd one and booked a hotel in Boston to allow us to do what we had missed on Day 1.
KLM have provided me with EMD Receipt for the first flight which we were moved off- what do I do with this to claim the compensation?.
How do I go about claiming compensation for the 24 hour delay with Air Lingus and the resulting costs of changing hotel/missing nights etc
Thank You
AJ0
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