Flight delay compensation, all other EU airlines

jpsartre

Your flight is covered by EU261 so everything depends on the reason for the intial delay.

JPears

Ah, yes. We need to know the original KLM arrival time.

merseybeans

As an alternative to my EU Regulation compensation (which took 3 months to sort out via resolver) I was offered a credit note of £300 instead of the 250 euro that was agreed.
I decided to take the flybe offer as I felt it offered me better value. ( I do accept not doing due diligence before accepting this).
When I booked a flight with this voucher over the phone the price of the flights were quoted using a higher price than the ones i searched on the website.
I.e. Website price = £122.98 , call centre price = £156.98.

When I agreed to receive the Flybe voucher, I was of the understanding that the website price i was quoted would be the price I paid, however this is not the case. Therefore I would have been better taking the EU 261 compensation.

Obviously, this is a way of saving money from paying compensation and duping customers into believing they are getting better value with the Flybe vouchers over the EU compensation.

So please, if offered compensation by Flybe, take the 250 euro as it has no strings attached.

JPears

Most on this forum would have advised taking the cash. Too many strings attached and risks with vouchers.
We learn as much by mistakes as success... ��

Alan_Bowen

And in Flybe's current financial position, I would suggest taking cash no matter what the circumstances and however much extra they offer in vouchers

manic_cow

I’m not sure whether I’ve misunderstood the regulations or whether Czech Airlines are trying to get away on a technicality, can anyone advise?

We were bumped off our flight and onto an indirect one, due to overbooking. The flight we booked was scheduled to arrive at 19.10, we landed on an alternative flight at 22.25. I’m not sure what time our originally booked flight actually landed (and I think they’re suggesting it was over an hour late), but if I’ve understood the regulations I don’t believe it should matter?

The bit of the regulations I’m concerned with says:
“When passengers are offered re-routing to their final destination....the arrival time of which does not exceed the scheduled arrival time of the flight originally booked

(a) by two hours, in respect of all flights of 1500 kilometres or less;”

... “the operating air carrier may reduce the compensation provided for in paragraph 1 by 50 %.”

I think the important word there is scheduled. The flight was scheduled to arrive more than 2 hours before I arrived, so I don’t think they should reduce compensation by 50%?

Czech airlines say:

“Since the delay on arrival to your final destination did not exceed two hours beside the original flight arrival, you are eligible for compensation of 50% in line with the european regulations.”

I haven’t tried to argue this point with them yet, I was hoping to seek clarification on whether I’ve just misunderstood the regulations before I go back to them.

Thanks in advance for any help you can give.

peter_333

manic_cow wrote: »

I’m not sure whether I’ve misunderstood the regulations or whether Czech Airlines are trying to get away on a technicality, can anyone advise?

We were bumped off our flight and onto an indirect one, due to overbooking. The flight we booked was scheduled to arrive at 19.10, we landed on an alternative flight at 22.25. I’m not sure what time our originally booked flight actually landed (and I think they’re suggesting it was over an hour late), but if I’ve understood the regulations I don’t believe it should matter?

The bit of the regulations I’m concerned with says:
“When passengers are offered re-routing to their final destination....the arrival time of which does not exceed the scheduled arrival time of the flight originally booked

(a) by two hours, in respect of all flights of 1500 kilometres or less;”

... “the operating air carrier may reduce the compensation provided for in paragraph 1 by 50 %.”

I think the important word there is scheduled. The flight was scheduled to arrive more than 2 hours before I arrived, so I don’t think they should reduce compensation by 50%?

Czech airlines say:

“Since the delay on arrival to your final destination did not exceed two hours beside the original flight arrival, you are eligible for compensation of 50% in line with the european regulations.”

I haven’t tried to argue this point with them yet, I was hoping to seek clarification on whether I’ve just misunderstood the regulations before I go back to them.

Thanks in advance for any help you can give.

You are absolutely right that the regulation is in relation to the SCHEDULED time of arrival of the ticket you paid for. Essentially, you paid to arrive at your destination at 19:10, and the airline got you there 3h 15m late. Whether or not the original flight was itself delayed is irrelevant.

Gwilson88

Hi,

On Friday our flight from Vienna to Paris was cancelled. We were put up in a hotel overnight and rescheduled to fly home to Edinbugh via Frankfurt. The flight to Paris was due to a faulty plane so I believe we can claim compensation, however, Austrian Airlines are not on the list. Should I claim direct?

Further, the following day the flight to Frankfurt was delayed due to snow. We missed the connection to Edinburgh and were then rescheduled to go to Glasgow. This was with Lufthansa. I’m not sure if we can claim due to snow and if we would claim Lufthansa separately for this one? It’s a bit unclear, particularly as we didn’t get sent to the original destination.

Thanks,
Gordon

Caz3121

Austrian info for compensation https://www.austrian.com/Info/AustrianIn/Passenger%20Rights%20UK.aspx?sc_lang=en&cc=UK
no claim from Lufthansa as due to weather. Were you given the choice of waiting for an Edinburgh flight? (when I had a BA cancelled flight from LHR-EDI due weather, they were happy to put me on a flight the next morning, give me a hotel but when I asked about travelling to Glasgow that evening instead it was made clear this was my choice so I would be responsible for the GLA-EDI travel)

Gwilson88

Yeah, we were offered the chance to stay so I suppose we can only claim for the first night which is a bit frustrating but better than nothing!

Thanks for the help.