Flight delay compensation, US and Canadian Airlines

jackieblack

Soccerfan wrote: »

If your flight originated in Europe then you’re good. Apply for compensation. Caveat : don’t give up if they say no

Doesn’t apply to the return journey from a non EU destination if not an EU airline

Alan_Bowen

It must have been WestJet or Air Transat, so on the return journey there is no claim under EU261

Frog3

Hi, looking for some advice. Just over a year ago I flew to the States with work. The return trip was booked with BA and they provided the outbound flight. However, their partner, American Airlines provided the return flight. The flight was delayed for 4+ hours and while we were provided some bottled water and some airline packs of pretzels after 3+ hours that was it. On return, I was awarded 11,220 miles. I've asked for the miles to be transferred to my BA account and was told that couldn't happen, I also asked if any other form of compensation was available and was told there wasn't. The miles don't equate to a flight and I can't find any other way to use them. I've complained to both BA and AA and got nowhere but still feel very unhappy about how they've fobbed off a very significant delay. So, any suggestions at what my next step should be or any ideas how I can use the miles before they expire at the end of July. Thanks in advance.

JPears

Alas, you are not due any compensation under regulation 261/2004 as you flew non EU airline from non EU airport.

The cynics on here would suggest that AA gave you those points/miles knowing full well that they would probably be useless to you.
I fear there is little else that you can do other than benefit from the experience and try to book your return flights from a non Eu airport with a an EU airline in future.

Tyzap

Hi Frog3,

I’M afraid work booked you on a code share return flight with AA which is not covered under the EU261 (European) regulations. Had the return also been on BA hardware you would have been covered.

It’s always worth asking your company to ensure you are on a European airline when returning form outside the EU. All flights are covered when departing from an EU airport.

Sorry to be the bearer of bad news.

stevie11

I recently filled a case with Resolver for a flight with AA in Sept 17. Lhr-Lax-Sfo. Anyway flight from Lhr cancelled whilst sitting on tarmac. We got the next flight to Lax but ended up between 3-4 hours late in Sfo.

It took a week but I received a letter from AA yesterday offering 300 Euro cash or $400 travel voucher each. So maybe a cut and dry case but the Resolver process was very simple on this occasion.

MiraculousM

Dear all

I have just booked a flight back from america on united and just wanted to know my rights if the flight was delayed or cancelled.

I know i do not get any EU compensation but does that mean that if i get delayed overnight?

Caz3121

US airlines generally don’t provide accommodation etc if due to weather so check if your travel insurance would.

EvaLewis

Hi all,
Hopefully this is the right thread to ask this but does anyone have an alternative address for United Airlines or has anyone recent experience of dealing with them?

On trying to raise a claim I gave the court the address below as used by others in this thread but the citation status is now showing as 'Gone Away':
United Airlines Inc, United House Building Southern Perimeter Road London Heathrow Airport, Hounslow, Middlesex, TW6 3LP

I'm awaiting a call back from the court to understand what the situation is as this is still listed as their UK contact address on their website and on companies house. 

Many Thanks in advance for any suggestions

Alan_Bowen

That has been their UK HQ for at least 20 years but it is possible it has been closed due to the pandemic. They operate out of terminal 2 at Heathrow so you might try the address as United Airlines, Terminal 2, London Heathrow, Hillingdon TW6 1EW