Flight delay compensation, US and Canadian Airlines

jpsartre

Outbound: United is correct that you need to claim from the operating airline (i.e. Eurowings). Unfortunately, as fog is outside the control of the airline, no compensation is due. Inbound: Non-EU carrier departing a non-EU country = no compensation. You did well to get a travel voucher as you're due nothing.

Jennick359

Thank you for your reply. Would it be any use trying to go through my travel insurance to get some compensation? Or would I get the same reply?

Caz3121

Jennick359 wrote: »

Thank you for your reply. Would it be any use trying to go through my travel insurance to get some compensation? Or would I get the same reply?

you would need to read through your policy documents. Some offer a minimal amount eg £20 for each 12 hour delay

Roland_Sausage

I'm looking to claim for a delayed flight and would appreciate if someone can confirm I am understanding things correctly.

Last month we were booked on GLA - PHL - SFO under a single booking. It was a codeshare, booked through BA and operated by AA.

After boarding at Glasgow, the captain said they were having problems receiving some data file from AA, so the plane sat on the runway for just over 2 hours before taking off. The flight arrived in Philadelphia 1:43 late causing us to miss our connection to San Francisco.

AA booked us on the next flight which should have been in a couple of hours, however this rebooked flight itself was delayed by just over 3 hours due to bad weather.

We finally arrived in SFO 4:28 later than we were originally scheduled. Would have only been 2:10 late if the rebooked flight had not been delayed by weather.

Am I correct in thinking that it is the arrival time at the final destination that is taken into account here, so I have a valid claim? Am I also correct in thinking that the fact that the rebooked PHL - SFO leg was delayed due to weather has no bearing, as it is the GLA - PHL flight delay that caused us to miss the connection.

Also, although this was booked through BA, the claim should be made to AA as they operated both the flights?

I did make a successful claim against United last year, however it was a bit more straightforward.

Many thanks

JPears

You are correct in all your assumptions. Claim against AA.
The tech fault is not an EC. This was the initial and fundamental cause of your delay. AA may argue that the weather was to blame, but you seem to have all the times etc to hand as proof.
The compensation due is based on your total journey - GLA > SFO, as confirmed by UK courts and Euro courts recently. So probably E600 each.

Roland_Sausage

JPears wrote: »

You are correct in all your assumptions. Claim against AA.
The tech fault is not an EC. This was the initial and fundamental cause of your delay. AA may argue that the weather was to blame, but you seem to have all the times etc to hand as proof.
The compensation due is based on your total journey - GLA > SFO, as confirmed by UK courts and Euro courts recently. Sp probably E600 each.

Great, thanks. Will let you know how I get on

Roland_Sausage

JPears wrote: »

You are correct in all your assumptions. Claim against AA.
The tech fault is not an EC. This was the initial and fundamental cause of your delay. AA may argue that the weather was to blame, but you seem to have all the times etc to hand as proof.
The compensation due is based on your total journey - GLA > SFO, as confirmed by UK courts and Euro courts recently. So probably E600 each.

I made a claim against AA. A few days later I received a very apologetic phone call followed by an email confirming they would pay out.

£1048.28 received by bank transfer today

buffer2212

Roland_Sausage wrote: »

I made a claim against AA. A few days later I received a very apologetic phone call followed by an email confirming they would pay out.

£1048.28 received by bank transfer today

Wow that iis brilliant. I am interested in your comment about your successful claim against United. I have been fighting them for 2 years now for flight delay compensation. Was yours flight compensation??

Roland_Sausage

buffer2212 wrote: »

Wow that iis brilliant. I am interested in your comment about your successful claim against United. I have been fighting them for 2 years now for flight delay compensation. Was yours flight compensation??

Yes it was for a flight made from Glasgow to Newark last year which took off 6 hours late.

They were slow in processing the claim (it took them a month to get back to me) and were also slow in paying out (I had to remind them after 6 weeks with no sign of it) but I got the money in the end on the form of 2 prepaid cards - they paid £600 each instead of 600 Euros.

Geoff2rocku

Recently my flight from Chicago ORD to Heathrow LHR was delayed by 5 hours. Having made a compensation claim through Resolver they have offered USD 100.00 each for my partner and I. Based on the EU ruling on delay time and distance of flight surely they should be obligated to paying USD 600.00 per person. Does anybody have any experience of a similar situation and should I be demanding the higher figure?