Flight delay compensation, US and Canadian Airlines

JPears

Well done. I assume that is the correct amount? 50% reduction from E600 due to less than 4 hours delay?

jem16

JPears wrote: »

Well done. I assume that is the correct amount? 50% reduction from E600 due to less than 4 hours delay?

Thanks. Yes it was correct according to what I had read on here.

Soccerfan

I recently flew from Barcelona to Toronto, the flight was delayed by more than 3 hours and I took time stamped photos to prove when we were sitting on the runway in Barcelona and when we arrived in Toronto. Air Transat Customer Service denied my claim saying they were 2 hrs and 57 minutes late, not 3 hours, this is untrue. I tried Air Help, Air Transat also denied their claim, I tried the CEO of Air Transat, he referred my letter back to the original Air Transat customer service agent. I will file a small claims law suit if need be but I am hoping to avoid this, any suggestions ? Thanks

JPears

Legally defined delay is the time your aircraft doors opened compared to the scheduled time of arrival. Departure time is irrelevant.
You will probably have to proceed through the Spanish small claims equivalent.

Soccerfan

Yes, Thank you, the arrival time was more than 3 hours later than original arrival time based on when the cabin door was opened.

JPears

If you live in the UK and Air ~Transat has a UK presence/office you should be able to make a claim through the small claims court. AirTransat is not signed up to any ADR scheme.
It will be AT's responsibility to prove that the delay was less than 3 hours, but it would be a good idea to have your own evidence.

al8974

I booked a London to Havana (Cuba) return flight via Toronto. The last leg, from Toronto to London, was delayed by just over 4 hours and so I'm wondering if I would be eligible for compensation - although it's not leaving the EU airport, does the fact that the journey started in London?

Would be interested to know if anyone has any success applying for compensation for similar flights?

Thanks in advance!

Tyzap

al8974 wrote: »

I booked a London to Havana (Cuba) return flight via Toronto. The last leg, from Toronto to London, was delayed by just over 4 hours and so I'm wondering if I would be eligible for compensation - although it's not leaving the EU airport, does the fact that the journey started in London?

Would be interested to know if anyone has any success applying for compensation for similar flights?

Thanks in advance!

It depends on whether it was a European airline and if was was on one through ticket.

If it was a Canadian airline the return journey would not be covered by the European regulations.

Good luck.

Soccerfan

If your flight originated in Europe then you’re good. Apply for compensation. Caveat : don’t give up if they say no

Justice13075

As Tyzap says if your return flight from Havana to London via Toronto was with an Eu airline all on one ticket depending on what the reason was for the delay you could be due compensation.