Flight delay compensation, US and Canadian Airlines

SammenForLivet2

APeterW wrote: »

Does anybody have a UK postal address for American Airlines. Even an email address for customer services would help. Their help line was unable to provide one.

Thanks

Hi

A little late - but may be helpful to others, who have had mail returned.

American Airlines contacted details (e.g: Postal Address) for the UK, can easily be found on the website, under Impressum (http://www.americanairlines.co.uk/i18n/footer/impressum.jsp?locale=en_GB), but here it is below:

Address:
American Airlines, Inc.
Orient House (HAA3),
Po Box 365, Waterside,
Harmondsworth,
UB7 0GB
United Kingdom
People Entitled: Priscilla Li
Registration Number: FC011471 VAT ID: GB 745074922
Tel.: 0844 499 7300 Mail: [EMAIL="International.CustomerRelations@aa.com"]International.CustomerRelations@aa.com[/EMAIL]
For customer compliments and complaints please use our online form.

SammenForLivet2

Caz3121 wrote: »

I don't believe these airlines are connected - Continental merged with United but US Airways and United are 2 different entities

US Airways have actually merged with American Airlines, and (shortly) customer service and these queries will merge too, but in the mean time

Compliments/complaints


Please contact Customer Relations with comments or questions about your past travel. Send a letter or, for a faster response, an email. We're processing all written compliments and complaints (emails and letters) in 3–4 business days.

We'll need:

• Your ticket number/confirmation code
• Your full mailing address
• Flight numbers, city pairs and dates of travel
• Traveler names

Send us an email

• Compliments/complaints

Mailing address

US Airways
Attention: Customer Relations*
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Fax: 480-693-2300


Terms & Conditions


*EU residents: US Airways processes all written customer feedback at our headquarters in Tempe, Arizona, U.S.

Hope this helps!

Skid_Marks

Bumped......please read post #1

Skid_Marks

Bumped again.....read post #1

waynehayes

Skid_Marks wrote: »

Bumped again.....read post #1

Probably aimed at me. I've reported my post to a guide for moving.

Skid_Marks

waynehayes wrote: »

Probably aimed at me. I've reported my post to a guide for moving.

It wasn't aimed at you specifically.....it dropped out of sight.

scottishstef

scottishstef wrote: »

We also had an almost 15 hour delay in June when travelling with Air Transat from Glasgow to Toronto, we were travelling with our four young children and it was awful. My husband and I were both up for around 28hours in total. The thing that annoyed me most is that when we were waking our children up at 2am so we could travel to the airport, Air Transat already knew that our flight would be around 12 hours late as the plane hadn't even left Toronto yet and hadn't bothered to let anyone know. The plane had technical issues and then just when they thought it had been fixed, and had set off they had to make an emergency landing in Montreal as they had another problem.

Has anyone received compensation from Air Transat? We're going to send a letter off tomorrow anyone but I just wondered how likely it was that we would receive anything?

Just to let everyone know, we got round to sending our letter off last week and got an e-mail today from air transat confirming they will compensate us as per the EU rules. £2380.95 in total. Pretty much the same as our return flights cost. So thankful I saw this thread

kubilay123

Just wanted to let the forum know of a successful claim against Air canada....after getting nowhere with initial letters from myself, i went through a NWNF firm and have now had a deposit of money into my bank account :j

I was on flight AC865 ON 29/7/13 flying LHR - Montreal (YUL) which was delayed/cancelled and we were flown out the following day. In light of recent judgements, the airline may be more likely to pay up without resorting to NWNF companies but i initially started the action in October 2013 before the recent judgements. My thinking was that a percentage of something was better than 100% of nothing!

Good luck to all claimants - if anyone is claiming against Air canada, let me know if you need any corresspondence addresses

chadders1966

Hi,
I was on a United flight from Manchester to Newark when it was announced that the pilot had been taken ill. We all trooped of the plane, waited for a couple of hours, and were then told the flight was cancelled. I was re-routed through London and landed about 9 hours late.
I have been reading the guides provided, which took me to the linked EC Draft of extraordinary circumstances which does mention about a crew member becoming seriously ill on board or during the flight. Bearing in mind that the pilot wasn't seriously ill (he had a dodgy stomach, and walked off the plane) do you think it is worth me claiming? I realise that even if I did I would be likely to run into difficulties, but I don't want to put in an a claim if I'm not entitled to. Thanks

oxide_2

Hi,

I am trying to see what I can actually claim from the company and if I have the right to claim.

The first part of my flight was within the EU and the second in the US.
The connections were like:
Departure (EU) - > Connection (EU) -> Connection (US) -> Arrival (US)

So, my initial flight was delayed for basically 3-4 hours and then I lost my connection.
Due to being their mistake for losing the connection, I was given a ticket for another flight to the US and I had to wait even more. Total delay more than 6 hours.

Should I claim for the first part only? Can I claim for the whole flight?
I was not given any kind of meal or anything while waiting... can I claim such a thing, since I had to stay many more hours in the airports.


Thank you!