Flight delay compensation, US and Canadian Airlines

Voyager2002

Woody8888 wrote: »

Hi

Wondered if anyone can help.....

I sent the letter template to US Airways... We were cancelled for 24hours Xmas 2011. They put us in a hotel for the night.
We were cancelled, we were told because the pilot had gone over his hours... So their fault?
We were actually sat on the plane for a while before being told to get off.
So a cancellation of 24 hours.....

I have received an email today from them basically saying that under the EU regulations I pointed out they do not have to give compensation of 600 euros each....... Is this right? I'm not great at understanding ALL the regulations... I jus know we were entitled to claim....

They have OFFERED us $800 each of their travel vouchers to be used in one year..... Wouldn't be bad if
1. We are determined never to fly with them again after this issue
2. I am pregnant and cannot fly in a few months
3. Certainly couldn't use them in the next few months...

Can I complain and say this is not good enough! HELP....

Thank u

W

If you were departing from the USA (or anywhere outside Europe) then you have no rights. If your delayed departure was from an airport within the UK or anywhere in the EU then you are probably entitled to the 600 Euro cash.

Marlon69

Originally posted in another thread for non-EU airlines - seems more appropriate in this thread:-

I made a claim against US Airways for a severely-delayed flight in 2011 from Manchester to Greenville SC. The airline initially offered $200 for myself and my wife in e-travel vouchers (with US Airways!), which I of course rejected. After a couple of other unhelpful responses I sent all the details to the CAA for appraisal. They came back to me on 9th August informing me that my claim does fall within the scope of Regulation EC261/2004 and recent EU case law, and that they had referred the complaint back to US Airways for re-assessment, and as a result were unable to enter into further correspondence on the issue at this stage as my complaint is now with the airline for reassessment.. Since then I have heard nothing from US Airways.

What is my next step, and if I go down the "no win, no fee" route, what sort of "fee" can I expect to pay?

Vauban

Probably no fee upfront - but you'll cede about 30% of your claim if you win.

geoffibs

We received a letter stating we were correct in requesting a claim and please find the enclosed vouchers towards our next flight..... I looked at the attached sheet expecting a £200 fob off at most and there were 2 x $1000 vouchers. I guess I could have pushed for cash but as we were looking at going to LA, this suited us perfectly.

So, anyone on American Airlines, Flight 211, Sep 2011 should be compensated. Contact me and I'll forward my AA letter so you can use it to help your case as they have set a precedence by accepting liability in our case.

To be fair, they did give us a meal in the airport and then put us up in a hotel, with another evening meal and breakfast. Then it was the first flight next morning, but we still missed a day's holiday. The delay was down to a part being faulty but the time a replacement could be fitted, the crew would be over their working hours and there was no other crew cover.

Thanks Martin and to this site I've just had a great holiday without having to pay for a flight. Total cost to me then was £34 and that was only because I upgraded the seats! Is there a dedicated place successes are posted? I'm sure there's one here, I just can't find it. It would make it easier for people to find and claim if they were on the same flight.

Thanks again Martin and everybody.

DonnaKebab

Hi, I am looking for advice for a flight delay by Continental / United Airlines.

I gave them all the information and back up documents that we still had (we're hoarders) on their feedback web page http://www.united.com/web/en-US/content/Contact/customer/default.aspx

I received an automated email back with a case ID number on. 14 days had passed so I called them, but the lady was unsure who could help me, she said to either call the US or contact them again through the web site. I don't want to do that again, as I've had no luck the first time.

What can I do now?

Mark2spark

DonnaKebab wrote: »

Hi, I am looking for advice for a flight delay by Continental / United Airlines.

I gave them all the information and back up documents that we still had (we're hoarders) on their feedback web page http://www.united.com/web/en-US/content/Contact/customer/default.aspx

I received an automated email back with a case ID number on. 14 days had passed so I called them, but the lady was unsure who could help me, she said to either call the US or contact them again through the web site. I don't want to do that again, as I've had no luck the first time.

What can I do now?

Do you mean you actively made a claim? Or just 'gave feedback' and asked their opinion?
Well the course of events are the same for all airlines. Don't mess about letter writing ping pong.
1. Commence claim
2. Issue NBA
3. Issue court claim.

All in the FAQ's.

lyndac40

DonnaKebab wrote: »

Hi, I am looking for advice for a flight delay by Continental / United Airlines.

I gave them all the information and back up documents that we still had (we're hoarders) on their feedback web page http://www.united.com/web/en-US/content/Contact/customer/default.aspx

I received an automated email back with a case ID number on. 14 days had passed so I called them, but the lady was unsure who could help me, she said to either call the US or contact them again through the web site. I don't want to do that again, as I've had no luck the first time.

What can I do now?

Hi Donna,

I tried on many occasions to call United airlines and got no where.

As far as i know there are three way's you can contact united http://www.united.com/web/en-US/content/Contact/customer/default.aspx their usa address is in Chicago at 77 W Upper Wacker Dr, Chicago, IL, United States, or their address in London which is United House, Southern Perimeter Rd, Heathrow Airport, Hounslow, Middlesex TW6 3LP ‎Send a NBA to both address's and you should hear some thing back soon.

gl with your claim

Lynda x

DonnaKebab

Hi
It was the flight delay template letter from the main site (NBA?) that I wrote, not feedback.
I had called them first, that's how I found out the web page to put all the details in.
So should I just copy the letter and post it to the London address then, or should I now complain to the CAA? (it was a USA to UK flight).
Regards

lyndac40

Hi Donna,

If you have already sent a NBA go straight to the (Small Claims Court in Scotland or MCOL in England) don't give them anymore time if you have given them the 14 days notice required by the NBA. Don't even bother with the CAA they are as much use as a chocolate tea pot.

Lynda x

Mark2spark

DonnaKebab wrote: »

Hi
It was the flight delay template letter from the main site (NBA?) that I wrote, not feedback.
I had called them first, that's how I found out the web page to put all the details in.
So should I just copy the letter and post it to the London address then, or should I now complain to the CAA? (it was a USA to UK flight).
Regards

Errr... then you are not covered under this regulation?