Flight delay compensation, US and Canadian Airlines

South_Walian

I have tried to claim from Delta for a delay of 5.5 hrs on a flight to New York from Manchester in Jan. 2008. I initially sent copies of our Boarding Passes and Flight details to Delta in Nov.2012, but received no reply. I contacted them again in Jan.2013 via email, but didn't even have an acknowledgement until March when I was told to fill in a Claims Form by KLM. After several emails I eventually got some sort of response that it was being passed on to Customer Services.
I also contacted the CAA, outlining yet again the circumstances, and giving them the details.
Our flight was delayed because of ' an electrical fault 'so we were told, and having sat on the Aircraft for 1.5 hrs we were given a Meal token, and told that we would have to wait until an aircraft was sent up from Gatwick before commencing our journey. We were then flown to N.Y. via Cincinnati, arriving 7hrs. later.Delta cited 'extraordinary circumstances'- we were thus refused.I have contacted CAA again, and am still awaiting some sort of response.Help, please!

Caz3121

read the FAQs on the first page of this thread for what to do next
options would be NBA and court either yourself or through NWNF or forget about it.
CAA are likely to respond to say they are not looking at cases as far back as yours, as mentioned in other posts, so no point in waiting for them

dmurray0

Centipede100 wrote: »

Split the claim into 2, 3 claimants on one then 2 on the other.

Just off the phone with the Small claims Court in Belfast for advice. I asked them where exactly the forms are sent off to. Was told to lodge them in my nearest court office in Nrothern Ireland. Was told I could not split the claim into 2 parts and would have to lodge my claim for the maximum they allow of 2000, not for the 3000 we are entitled to claim. She said if I wanted to persue the 3000 claim I would have to contact the High Court to get them to enforce it under a Civil Bill for a EU state and that costs sunstantially more. She said the EU claim for 2000 is presently free. Not sure if she was correct in what she told me !!!!

Geeky

Finally got some money out of United for a delay of over 12 hours out of Heathrow. To get it I had to go through each of their standard letters, first claiming that EU legislation had no jurisdiction on connecting flights (told them that the wording of the Regulation was clear and that jurisdiction was for a UK judge to decide, not them), then that since the take-off was delayed by less than 3 hours there was no claim (quoted Folkerts at them) and then that all routine preventative maintenance had been done so force majeure (told them to prove it, and that they had had plenty of time to correct the situation - their own website had said that the fault was on a previous inbound flight). They also quoted C-173/07 Emirates v Schenkel, but this is totally irrelevant (the case is one where Schenkel tried to extend the idea of a connecting flight to include the return leg of his journey).

I am always amazed at how confident and sympathetic they sound in each of their letters; how their highly-trained legal department has carefully reviewed the case..., and how much they regret my disappointment but ...., but they still make you fight every step of the way to get your rights.

gallaghb

I've received an email from the CAA stating United have agreed to pay compensation. But in the months I have waited for the CAA to respond I have already started court proceedings against United. United have sent a defence to the claim only a few days prior to me getting the email from the CAA.

So I am not sure which is true, but it is hardly going to look good for United if it does go to the court! Not to mention their defence was poor at best!

I've emailed United for clarification and await the response, but in the meantime will continue with the court case.

hatsepsovet

Hi

I was wondering if someone has a contct email/postal address for United Airlines to send my flight delay compensation letter to?

Flight was delayed for 128 minutes from Heathrow to Washington.

I can't seem to find it anywhere!

Many thanks

JPears

Erm read the FAQ - delay less than 3 hours, no compensation due.

gallaghb

United have agreed to pay EUR 600 per passenger today, they sent a defence to claim but have since decided to settle.
Interestingly I first received notification of the settlement from the CAA, not sure what part they played in getting United to cough up...

Thanks to everyone who has given me advice in regards to my claim.

Woody8888

Hi

Wondered if anyone can help.....

I sent the letter template to US Airways... We were cancelled for 24hours Xmas 2011. They put us in a hotel for the night.
We were cancelled, we were told because the pilot had gone over his hours... So their fault?
We were actually sat on the plane for a while before being told to get off.
So a cancellation of 24 hours.....

I have received an email today from them basically saying that under the EU regulations I pointed out they do not have to give compensation of 600 euros each....... Is this right? I'm not great at understanding ALL the regulations... I jus know we were entitled to claim....

They have OFFERED us $800 each of their travel vouchers to be used in one year..... Wouldn't be bad if
1. We are determined never to fly with them again after this issue
2. I am pregnant and cannot fly in a few months
3. Certainly couldn't use them in the next few months...

Can I complain and say this is not good enough! HELP....

Thank u

W

Caz3121

what route were you traveling?