New! Flight Delay and Cancellation Compensation Board

Mickeymoos

Ich wrote: »

Cubana Airlines being the national airline of Cuba?
Where from & to and for how long might be useful information

Hi - yes it is the national airline of Cuba, our delay was on a flight from Gatwick to Holguin with a three and half hour delay.

stevenrobertward

Has anyone heard off this company (claims4flights)and are they genuine at handling your claim against the airlines ?

Ich_2

Hi - yes it is the national airline of Cuba, our delay was on a flight from Gatwick to Holguin with a three and half hour delay.

As far as I can see they do not normally operate from the UK at present. In which case I doubt they have a Uk office.
Somehow I doubt they will take any notice of your claim and don't think it will be easy to take them to court.

_paul__3

In 2010 I flew with Singapore airlines from heathrow to Sydney. The connecting flight was from Singapore and due to a tech issue with their new Airbus, the flight was delayed and arrived in Sydney over 5 hours late. Have I a right to claim under EU261?

This was not a stop over in Singapore.

I appreciate any advice that can be given.
Thanks.

Caz3121

no, your delayed flight was not starting in the EU and not an EU airline so no compensation due

richardw

_paul_ wrote: »

In 2010 I flew with Singapore airlines from heathrow to Sydney.

Did you have two SQ flight numbers LHR-SIN and SIN-SYD or one flight number LHR-SYD?

_paul__3

richardw wrote: »

Did you have two SQ flight numbers LHR-SIN and SIN-SYD or one flight number LHR-SYD?

Yeah, it was two flight numbers (SQ321 and 221). But the ticket was LHR to SYD. I was able to check in online for the 2 flights together as opposed to two separate flights. Their online check in opens 48hrs before the flight and even though the SIN-SYD was 60hrs away, I was able to check in for that.

richardw

Have a read of https://forums.moneysavingexpert.com/discussion/4523559

_paul__3

Thanks a lot.

blondmark

Mickeymoos wrote: »

Any advice as to what I do next - sent a letter to Cubana Airlines relating to a delay we had in September 2010 on 4 February, didn't get a response, so emailed letter to them, still no response. As they are refusing to even acknowledge my letter, what is the next course of action I should take?

Their website lists the following London office:

Reino Unido
Dir: Unit 50, Skyline Village Limeharbour Road, Docklands
Londres E14 9TS, Inglaterra
Phone: 44(0)20 7538 5933
Fax: 44(0)20 7093 1538
E-mail: cubanasales@cubanacan.co.uk

If that's their own office, serve proceedings there, get a judgment and send bailiffs into that office to seize everything in it (except the staff of course!)