New! Flight Delay and Cancellation Compensation Board

PabloefcMaghull

Virgin Atlantic flight delay
Good morning , virgin have sent me a cheque for £203.34 ,for compensation for a flight that was delayed in 2007 to Orlando .flight vs75 25 th may which they say was only delayed for 3hours56mins .the points being the flight should have departed at 10.25 but never actually left till approx 3pm well over four hours but made time up on journey to arrive just before the four hour cut off for extra compensation, Can they really bring the departure time back at manchester to suit them I would like to know the exact departure times ,but flight aware must use virgin times on departure not the actual ones to suit arrival times in Orlando .another thing is the cheque they have sent me for£203.34 is equivalent to €300 exchange rate 1.47531=£1.00 are they avin a laugh or can they do this many thanks Paul

romanby1

PabloefcMaghull wrote: »

Virgin Atlantic flight delay
Good morning , virgin have sent me a cheque for £203.34 ,for compensation for a flight that was delayed in 2007 to Orlando .flight vs75 25 th may which they say was only delayed for 3hours56mins .the points being the flight should have departed at 10.25 but never actually left till approx 3pm well over four hours but made time up on journey to arrive just before the four hour cut off for extra compensation, Can they really bring the departure time back at manchester to suit them I would like to know the exact departure times ,but flight aware must use virgin times on departure not the actual ones to suit arrival times in Orlando .another thing is the cheque they have sent me for£203.34 is equivalent to €300 exchange rate 1.47531=£1.00 are they avin a laugh or can they do this many thanks Paul

Yes it is how late you were on arrival/

Kennels9

I wrote to Easyjet to complain regarding a cancelled flight from Bristol to Geneva, we were then transferred onto the next flight which was over 4 hours after the original flight... this was the response I got so what do i do next.....
Thank you for contacting easyJet.

I am very sorry to hear about the cancellation of your flight. We work hard to provide our passengers with a punctual and reliable service. Cancelling a flight is always the last resort as we understand how frustrating it is for you. In your case, unfortunately we had to cancel your flight for technical reasons. A situation like that is considered, under our Carrier's Regulations and European Law, to be outside our reasonable control. For this reason, I'm afraid we cannot offer you any compensation.

Thank you for taking the time to get in contact with me and let me apologise again for the inconvenience. I understand how frustrating it must have been for you.


What do I reply with???? Help please?? Thanks

Vauban

Kennels9 wrote: »

I wrote to Easyjet to complain regarding a cancelled flight from Bristol to Geneva, we were then transferred onto the next flight which was over 4 hours after the original flight... this was the response I got so what do i do next.....
Thank you for contacting easyJet.

I am very sorry to hear about the cancellation of your flight. We work hard to provide our passengers with a punctual and reliable service. Cancelling a flight is always the last resort as we understand how frustrating it is for you. In your case, unfortunately we had to cancel your flight for technical reasons. A situation like that is considered, under our Carrier's Regulations and European Law, to be outside our reasonable control. For this reason, I'm afraid we cannot offer you any compensation.

Thank you for taking the time to get in contact with me and let me apologise again for the inconvenience. I understand how frustrating it must have been for you.


What do I reply with???? Help please?? Thanks

That's hopeless! Write them a final Notice Before Action: there is a template in the FAQs on page one.

Maggiel_2

Hi
I am new to this so hope I am asking this correctly. :-)

I am hoping to find out if I have the right to compensation under European law for a cancelled flight booked with Lufthansa (european airline) from LA to Heathrow since Lufthansa used United Airlines as a carrier.

The flight cancellation was the carrier airlines fault (United Airlines) and caused a delay of over 24 hours. There were all sorts of other disruptions but Lufthansa and United Airlines both insist European law doesn't protect us since Lufthansa decided to use an non European carrier.

United Airlines didn't pay for over night stay, offer us refreshments while waiting for hours for a new flight etc. We haven't had any compensation so far except for an offer of some travel vouchers which don't even cover the price of another flight. :-(

I am really hoping someone might have the answer I am looking for since I am hoping that since we booked with an European airline and were flying to a European airport we are entitled to compensation. Does anyone else have experience of this? I just can't find the answer!

Thanks in advance.

Vauban

Maggiel wrote: »

Hi
I am new to this so hope I am asking this correctly. :-)

I am hoping to find out if I have the right to compensation under European law for a cancelled flight booked with Lufthansa (european airline) from LA to Heathrow since Lufthansa used United Airlines as a carrier.

The answer is, unfortunately for you, no.

correia123

good afternoon, i had a nine hour delay with thomson in tunisia this year(january) due to a fault with the planes engine coolers. i was refused compensation when i spoke to them in march. should i be entitled to something back?

Caz3121

correia123 wrote: »

good afternoon, i had a nine hour delay with thomson in tunisia this year(january) due to a fault with the planes engine coolers. i was refused compensation when i spoke to them in march. should i be entitled to something back?

try reading and posting in the Thomson thread

millymollie

Hi there,
Our flight was delayed by 5 hours due to an oil leak.
TC are adamant it is extraordinary circs and refuse to pay out.
Any advice on what to do next? Should I contact the CAA?

Thanks

Vauban

millymollie wrote: »

Hi there,
Our flight was delayed by 5 hours due to an oil leak.
TC are adamant it is extraordinary circs and refuse to pay out.
Any advice on what to do next? Should I contact the CAA?

Thanks

Have a look at the post immediately before yours, but substitute "TC" for "Thomson"