New! Flight Delay and Cancellation Compensation Board

teppy

NorthumberlandLady wrote: »

Listing this separately as its a different flight.
We had an emirates flight booked from Dubai to our local airport on Xmas day. I discovered that this flight was cancelled by Emirates due to 'under-booking'.
As per the airline's policy we were given a hotel overnight, however we have received no compensation whatsoever for not getting home on Xmas day!
As this is a non- EU airline is there anything we can do?
Many thanks.

We share your issue as we also had issues on long delays ..Emirates have given us skymiles but wont move on any money returned ..I thought Martin had said on ITV that there was compensation for this ???

romanby1

teppy wrote: »

We share your issue as we also had issues on long delays ..Emirates have given us skymiles but wont move on any money returned ..I thought Martin had said on ITV that there was compensation for this ???

Emirates are not based in the EEC so you can only claim for delays outgoing, not incoming

Simon5227

Hi

I was delayed on the 14th August 2010 from las Palma to manchester on flight ZB 613. Delayed for 7hr 30 minutes. I have written to Monarch who replied with the following response..

"Our records show that the aircraft scheduled to operate your flight had technical problems with one of its engines and hydraulic systems, which rendered the aircraft unserviceable. Despite our best efforts these events led to a delay in the scheduled departure time of your flight. In order to reduce the length of your delay and minimise the disruption, passengers on your flight were transferred to the first available aircraft from within our fleet.

Having considered the factual background of this incident, we are satisfied that the disruption in your case was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given."

Any idea how I move forward with responding and how to phrase a reply? I wondered if there are any templates out there such as the one's available to register your intent of claim.

Thanks for your help in advance

friendofbillw2

Simon5227 wrote: »

Hi

I was delayed on the 14th August 2010 from las Palma to manchester on flight ZB 613. Delayed for 7hr 30 minutes. I have written to Monarch who replied with the following response..

"Our records show that the aircraft scheduled to operate your flight had technical problems with one of its engines and hydraulic systems, which rendered the aircraft unserviceable. Despite our best efforts these events led to a delay in the scheduled departure time of your flight. In order to reduce the length of your delay and minimise the disruption, passengers on your flight were transferred to the first available aircraft from within our fleet.

Having considered the factual background of this incident, we are satisfied that the disruption in your case was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given."

Any idea how I move forward with responding and how to phrase a reply? I wondered if there are any templates out there such as the one's available to register your intent of claim.

Thanks for your help in advance

I see you've also posted on the Monarch thread. Try looking through that thread, especially the FAQs. You will find you need to fully understand this process - for yourself - before you start. People here will help with detailed questions but not ones that have been asked and answered a hundred times before. You will have to do your own legwork here. It will ultimately help you when the time comes, as it inevitably will if you have a legitimate claim, to face down Monarch's barrister in court.

Best of luck.

rhodri_h

Hi There,

Last week, 10/06/2013 I travelled to France. My partner and daughter were due to join me on the Wednesday, 12/06/2013 and we were all due to fly back the following Monday, 17/06/2013. The flight was from Bristol to Beziers and was with Ryan Air.

Because of industrial action we were aware that the flight on the Wednesday could be affected, but despite multiple cancellations, this flight was still flying. My partner struggled through departures with our one year old and began to make her way to the gate when a tanoy announced that her flight had been cancelled.

The next flight that was made available was on the Sunday - the day before we were due to fly back. This was obviously not viable and so my partner and daughter did not fly. The knock on from this was that we had previously paid for parking at Bristol airport - can we get this back? Because I had to travel on my own, my partner had to come and pick me up, this incurred the extra cost of car travel [an extra journey], can we get our expenses back for this? Lastly because of the last minute cancellation, can we expect to recieve any compensation?

Thank you for any help that anyone can offer me, it is much appreraciated,

Rhodri

Pandagirl

Hi there

Just wanted to pass on our thanks to Martin and share our news.

2 x adults and child (under two)' delayed more than 5 hours returning from Oz, received 3 x £508!

Brilliant!

Kennels9

Vauban wrote: »

That's hopeless! Write them a final Notice Before Action: there is a template in the FAQs on page one.

Sent them a FNBA letter which they ignored, so went the the CAA. Today I had a response from Easyjet stating that they have investigated the matter further and have decided that it isnt due to extraordinary circumstances so we are therefore entitled to 250 euros for each passenger (thats 9!!) Mmmmm obviously the CAA have given them a kick up the bum...... so keep at them and try the CAA as back up!!

Whooppppeeeee :j:beer:

cvthorn

Hiya!

I have recently come across this flight delay compensation, and thought would give it a go for a Virgin flight back in 2006.
We were due to fly out on 27th oct 2006 on flight VS015 to Orlando from London Gatwick. The flight was due to leave at half 12, and after lining up at the gate to board the plane, we were told due to a technical error that the flight was cancelled and would be rearranged.
We flew out 24hrs later, at the same time on the 28th October.

Have found the form to fill out on Virgin's website so will fill that out and see what happens, from what I have read, looks like we have some grounds for compensation - just wondering if anyone else has tried to claim for this flight, and if so, hows it going?!??!

Thanks in advance, Chloe

stavros42

cvthorn wrote: »

Hiya!

I have recently come across this flight delay compensation, and thought would give it a go for a Virgin flight back in 2006.
We were due to fly out on 27th oct 2006 on flight VS015 to Orlando from London Gatwick. The flight was due to leave at half 12, and after lining up at the gate to board the plane, we were told due to a technical error that the flight was cancelled and would be rearranged.
We flew out 24hrs later, at the same time on the 28th October.

Have found the form to fill out on Virgin's website so will fill that out and see what happens, from what I have read, looks like we have some grounds for compensation - just wondering if anyone else has tried to claim for this flight, and if so, hows it going?!??!

Thanks in advance, Chloe

Nothing will happen your out of time 6 years in England in which to legally bring a claim.

Mark2spark

Shame you didn't come across the FAQ's on flight compensation first Chloe :undecided