New! Flight Delay and Cancellation Compensation Board

Former_MSE_Andrea

If you’re claiming compensation for a Flight Delay or Cancellation and want to discuss it with other MoneySavers here’s the place to do it.

Many thanks to Centipede100 for prompting the idea and cubegame for suggesting it on the Site Feedback board.

whiterose1955

I would like to claim for a flight we made in 2008 which should have arrived back in the UK from Cuba during the morning of Christmas eve. However, it was delayed by nearly 10 hours and we therefore arrived back after all the shops had closed and were unable to do any food shopping. I have been told that I need the flight tickets and proof that I was on that flight. We booked through a First Choice travel agency in our town but that has now closed. What can I do to get proof? I don't think Tui will entertain a claim without this.

Popeshill

Hi,
We were delayed for more than 28 hours on a flight from Orlando to Gatwick last year. I wrote to complain to Virgin who have replied and are very apologetic but only offered a few airmiles and because my wife does not have an airmiles account she has nothing.

I think we qualify for compensation however, reading the guidance on here it says they are not liable if its a safety issue. How is a safety issue defined?

This was the reply from Virgin for why the flight was delayed.

"I'm sorry for the delay to your flight and for any inconvenience this may have caused. The disruption itself was due to an unexpected technical issue discovered shortly before our scheduled departure. The fault was part of a fire alert system which would notify our flight deck team of a fire within one of the aircrafts engines. I'm sure you can understand just how crucial this is and how important it is to be active and fully operative when flying. "

Do you think we still have a case for compensation?

Thanks.

Mark2spark

Yes. It doesn't take 28 hours to fix something like that. There's another reason that they haven't divulged. CAA would be your next best step, but they are currently taking 20 weeks to get you a substantial answer.

NorthumberlandLady

Hi!
I (&2 in my family) flew with Monarch airlines in December 2008 from Manchester to Goa. The flight was delayed by 8hrs and caused great disruption to our onward plans.
I would now like to claim compensation under the new ruling.
I joined flight-stat to trace the flight back but couldn't find any details.
How can I find out after all this time what my flight number was? I do have the departure time and arrival time as I write a travel journal, but I do not have the other details.
Can anyone suggest anything please?

NorthumberlandLady

Listing this separately as its a different flight.
We had an emirates flight booked from Dubai to our local airport on Xmas day. I discovered that this flight was cancelled by Emirates due to 'under-booking'.
As per the airline's policy we were given a hotel overnight, however we have received no compensation whatsoever for not getting home on Xmas day!
As this is a non- EU airline is there anything we can do?
Many thanks.

dalesgal

Whoops I think I first posted this in the wrong place. Sorry, I am still trying to find my way around the site.


In 2009 we were on a Jet2 flight from LBA. The holiday was booked through travel republic.
The plane, 2 hours into the flight, developed an engine problem and was was re-routed to make an unsheduled landing at Zagreb.
We were then stuck in that airport for 7 hours whilst they tried to find another plane for us...........Ours was deemed unusable.
We were fed and watered but arrived 7 hours late in Rhodes.
I have an e-mail from travel republic confirming the booking but haven't yet discovered if I have any more 'proof' of my flying on that day.
What do you think my chances are of compensation at this late date.

Mark2spark

NorthumberlandLady wrote: »

Listing this separately as its a different flight.
We had an emirates flight booked from Dubai to our local airport on Xmas day. I discovered that this flight was cancelled by Emirates due to 'under-booking'.
As per the airline's policy we were given a hotel overnight, however we have received no compensation whatsoever for not getting home on Xmas day!
As this is a non- EU airline is there anything we can do?
Many thanks.

No, nothing, the regs don't cover non EU airlines flying into the EU. It works the other way round, ie departing from the EU.

Mark2spark

dalesgal wrote: »

Whoops I think I first posted this in the wrong place. Sorry, I am still trying to find my way around the site.


In 2009 we were on a Jet2 flight from LBA. The holiday was booked through travel republic.
The plane, 2 hours into the flight, developed an engine problem and was was re-routed to make an unsheduled landing at Zagreb.
We were then stuck in that airport for 7 hours whilst they tried to find another plane for us...........Ours was deemed unusable.
We were fed and watered but arrived 7 hours late in Rhodes.
I have an e-mail from travel republic confirming the booking but haven't yet discovered if I have any more 'proof' of my flying on that day.
What do you think my chances are of compensation at this late date.

It might well be argued as an in flight safety problem. Just write the template letter to them giving as much detail as you can, and see what they say.

Mark2spark

FAQ's

All blue words are links to relevant posts. Some are quoted just to save you doing that

WARNING
Claiming may not be a walk in the park. So research this (long) thread and the MSE article in order to discover useful information before you ask a question!

Airline bust= no claim

Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court.

Flight Stats

Small claims time limit Its 6 years

Package holiday flights ARE covered.

Regulation261\2004

MSE article corrected

Technical fault with plane is NOT "extra ordinary circumstances" so you CAN claim
Extraordinary circumstances + Extra ordinary Circumstances
Technical issues
More Technical issues with background

Thomas Cook address
Thomas cook incident Oct 26 2012

KLM Claim form
Ryanair address
Ryanair Irish appeal explained - New!
How to combat Ryanair using the English Court System New!
BA Address
BA complaint web-site

BA forum explaining the regulation in plain english *ESSENTIAL READING*

Jet airways address
Compensation per person + Monarch email
Monarch Claim form

Centipede100 Template letter
CAA Template letter


Airline claims 2 years maximum to claim The UK time limit is 6 years, - that's the Law

Judgement on 22nd NOV confirms the limit is whatever applies in the Country-UK is 6 years
CAA Denied boarding
Right to Care
CAA contact details
European small claims

Original Sturgeon judgment giving rise to delay compensation:

Legal challenge to Sturgeon judgment:

MCOL : Link to the Court Forms

cirelav

I am currently applying for compensation for a flight to Jamaica 2 years ago. I do not have boarding cards or tickets but have managed to get a copy of the itinerary from the travel agents. The package holiday was with Thomsons. Do I need the tickets and boarding cards to claim?