New! Flight Delay and Cancellation Compensation Board

blondmark

NorthumberlandLady wrote: »

Listing this separately as its a different flight.
We had an emirates flight booked from Dubai to our local airport on Xmas day. I discovered that this flight was cancelled by Emirates due to 'under-booking'.
As per the airline's policy we were given a hotel overnight, however we have received no compensation whatsoever for not getting home on Xmas day!
As this is a non- EU airline is there anything we can do?
Many thanks.

Article 19 Montreal Convention - probably need an aviation lawyer!

Arfursdad

We were on a 11hour delayed British Airway flight from Verona to Gatwick in September. We made a claim using all Martin's tips and copied the claim letter almost verbatim, to BA.
I had to chase them a bit because they "accidentally" closed our file, but they paid out eventually at 200 euros each, converted to sterling at the rate that applied on the date of the flight.

Our thanks to this website for telling us how to do it, and for giving us the confidence to do it. Thanks also to BA for the gracious way they eventually handled it !

carolconnor

Were meant to fly to Denver in 2008 with BA from Heathrow. The flight was cancelled at the last minute as the crew allocated to the flight could not complete it within their scheduled hours. This was the weekend T5 opened and there was severe disruption. We made a complaint to BA under the rule 261/2004 but their response was that for safety reasons the crew were unable to complete the flight within their scheduled hours as the knock on effect from the previous disruption and therefore this was a extraordinary circumstance. We arrived in Denver over 24 hours late as had to fly via Philladelphia so missed out on a night in Breckenridge and a day skiing. They did put us up in a filthy motel in Philladelphia overnight then we had to fly Frontier airways the following day.Does anyone know if we can re-open the case with BA to try for some form of compensation under the new EU ruling that came out in October 2012 or is it a waste of time the fact that they class this as extraordinary circumstances! Have all flight tickets, correspondence etc from BA
Thanks

Angelnchuck

My daughter and I were due to fly with lufthansa from Berlin to Birmingham on 9 December last year when our flight along with many others was cancelled due to bad weather. We eventually arrived home home via Brussels late the following day. We have been able to claim compensation with our travel insurance for expenses incurred but did not compensate us for loss of time at work, we both ended up taking two extra days holiday that we had had to pay for as part of a buy extra days holiday scheme at our place of work.
Are we entitled to compensation for the delay, we eventually arrived home 28 hours later than we should have

Caz3121

Angelnchuck wrote: »

My daughter and I were due to fly with lufthansa from Berlin to Birmingham on 9 December last year when our flight along with many others was cancelled due to bad weather. We eventually arrived home home via Brussels late the following day. We have been able to claim compensation with our travel insurance for expenses incurred but did not compensate us for loss of time at work, we both ended up taking two extra days holiday that we had had to pay for as part of a buy extra days holiday scheme at our place of work.
Are we entitled to compensation for the delay, we eventually arrived home 28 hours later than we should have

No compensation if the cancellation was indeed due to weather as this is completely out of the airlines control.
If you incurred costs whilst waiting eg hotel, meals, the airline should reimburse you for this if you send in copies of receipts
Nothing for consequential losses such as extra holidays

Mark2spark

carolconnor wrote: »

Does anyone know if we can re-open the case with BA to try for some form of compensation under the new EU ruling that came out in October 2012 or is it a waste of time the fact that they class this as extraordinary circumstances! Have all flight tickets, correspondence etc from BA
Thanks

Have you read the BA thread in the FAQ's?

Scamp183

You should be grateful if you receive anything back.

My flight was delayed by 9 days!!!

I had to find and pay for my own accommodation and buy food with absolutely NO prospect of compensation from the airline at all because it was an American Airlines flight, not an EU carrier, despite the departure and arrival airport being in the UK!!

All of a sudden your delays don't seem so bad?!

I wrote this to hopefully make you realise it could have been a lot worse!

tabbysmum

Hi. I just thought I'd update you re my British Airways experience. We (me and my two children) were delayed by about 4.5 hours back in August 2011 on a flight from Heathrow to San Francisco. I followed the advice and emailed them using the template, then posted my supporting documentation. That was on 21st November. I received an automated email with a case number in it.

I then didn't get around to following up, but had it on my list of things to do today. Anyway, I received a letter in the post last Monday, followed by a cheque on Wednesday, for £1562.40 :j That equates to 3 people at 600 euros each.

So, £1k into this year's isa and the rest towards this year's holiday

Mark2spark

tabbysmum wrote: »

Hi. I just thought I'd update you re my British Airways experience. We (me and my two children) were delayed by about 4.5 hours back in August 2011 on a flight from Heathrow to San Francisco. I followed the advice and emailed them using the template, then posted my supporting documentation. That was on 21st November. I received an automated email with a case number in it.

I then didn't get around to following up, but had it on my list of things to do today. Anyway, I received a letter in the post last Monday, followed by a cheque on Wednesday, for £1562.40 :j That equates to 3 people at 600 euros each.

So, £1k into this year's isa and the rest towards this year's holiday

The readers of the BA thread may well find that interesting tabbysmum. Maybe re-post there?

portchieboy

I have just come across the decision re being able to claim for delay/cancellations re the Iceland volcano in April 2010.

We were stuck in Cork, flight cancelled. Had to spend for extra night in hotel, train to Ferry port, 1 night B&B, ferry to UK, hire car to Stansted to pick up car.

Didn't claim at the time as the press said it was not possible.

Now, I have a few limited emails, but almost no receipts.

Is there any point in me trying to claim at this stage?