New! Flight Delay and Cancellation Compensation Board

[Deleted User]

cirelav wrote: »

I am currently applying for compensation for a flight to Jamaica 2 years ago. I do not have boarding cards or tickets but have managed to get a copy of the itinerary from the travel agents. The package holiday was with Thomsons. Do I need the tickets and boarding cards to claim?

I'm in a similar position with a KLM flight out of Amsterdam which was delayed overnight and arrived in Dubai 26 hours late.

I don't have the original boarding cards or tickets.

Also, as it's out of Amsterdam where do I pursue a claim.

Thanks.

Minkyoo1

:money::A
Hi, after some advice please. Jet2.com are refusing to compensate me for extra costs I incurred due to a late departure of there flight from manchester to split, croatia. Flight was delayed by one hour and then we set off, mid flight they announced tech difficulties and turned the flight back and landed at leeds, we then got another plane. We should have landed at 7.30pm but landed just after midnight meaning I had to pay £25 for late car hire collection and £60 for late apartment arrival. 5 letters to jet2 and lots of reply letters saying we aim to respond in 38
days, only one actual letter saying they apologise but will not be covering the incurred costs due to the techinical difficulties they faced and stated they are just a point to point airline. I have written back again but have since seen the newspaper articles re compensation, seen as this has been going on since sept 2012 and they have been so poor in getting back to me should I write asking for the 5 hours delayed over 1500 km £320 is this per person? The total flight cost for my husband, my 2 year old and myself was £450.
Looking forward to some advice.........its more the principal of the very poor customer service now.....if you try and speak to jet2 customer services on there 90p per minute phone number they just say that customer services dont have phone lines and you must email or write and all letters take well over a month to get a response.

Mark2spark

cirelav wrote: »

I am currently applying for compensation for a flight to Jamaica 2 years ago. I do not have boarding cards or tickets but have managed to get a copy of the itinerary from the travel agents. The package holiday was with Thomsons. Do I need the tickets and boarding cards to claim?

No. The booking reference number helps though.

cirelav

Deleted_User wrote: »

I'm in a similar position with a KLM flight out of Amsterdam which was delayed overnight and arrived in Dubai 26 hours late.

I don't have the original boarding cards or tickets.

Also, as it's out of Amsterdam where do I pursue a claim.

Thanks.

Mark2spark says we don't need tickets or boarding cards and you follow the advice given on this website and use the template letter to request a claim. I have received a form from TUI which I have filled in and am waiting for a reply which takes up to 56 days. I will post the results when I get them. Good luck

JEMAJO

Hi, was wondering if you could help me I was delayed on a flight from Glasgow to Bourgas on the 23 July 2007 for over 24 hours. I thought I was booked with Thomas Cook but they have no evidence of me being booked with them. They and Direct Holidays is who I would normally book with. Direct Holidays put me back to Thomas Cook but they are now saying Direct Holidays could have used a Monarch or Thomson flight - how can I check my flight number for this flight to see who I was with? Can anyone help? Thanks in advance for your assistance.

Camaro3

JEMAJO wrote: »

Hi, was wondering if you could help me I was delayed on a flight from Glasgow to Bourgas on the 23 July 2007 for over 24 hours. I thought I was booked with Thomas Cook but they have no evidence of me being booked with them. They and Direct Holidays is who I would normally book with. Direct Holidays put me back to Thomas Cook but they are now saying Direct Holidays could have used a Monarch or Thomson flight - how can I check my flight number for this flight to see who I was with? Can anyone help? Thanks in advance for your assistance.

Register with Flight Stats website, you should be able to check flights on that day.

NorthumberlandLady

Camaro3 wrote: »

Register with Flight Stats website, you should be able to check flights on that day.

I registered with flight sats but the flight which I was on, which was delayed, doesn't show up - it was December 2008 - any suggestions please??

Mark2spark

JEMAJO wrote: »

Hi, was wondering if you could help me I was delayed on a flight from Glasgow to Bourgas on the 23 July 2007 for over 24 hours. I thought I was booked with Thomas Cook but they have no evidence of me being booked with them. They and Direct Holidays is who I would normally book with. Direct Holidays put me back to Thomas Cook but they are now saying Direct Holidays could have used a Monarch or Thomson flight - how can I check my flight number for this flight to see who I was with? Can anyone help? Thanks in advance for your assistance.

Do you have any evidence that you booked and paid for this flight/holiday? The Company that you booked with are the first port of call, so that you have evidence of this.
It was be unusual for this evidence not to have an itinery, which should detail the flight number.

Mark2spark

NorthumberlandLady wrote: »

I registered with flight sats but the flight which I was on, which was delayed, doesn't show up - it was December 2008 - any suggestions please??

What are you attempting to ascertain?
Write to the airline in the first instance with your claim. Get the ball rolling. You can commence the claim with the vague details of the delayed flight from 'here' to 'there' on *date*. There's every chance that the airline will fill in the blanks.

NorthumberlandLady

Mark2spark wrote: »

What are you attempting to ascertain?
Write to the airline in the first instance with your claim. Get the ball rolling. You can commence the claim with the vague details of the delayed flight from 'here' to 'there' on *date*. There's every chance that the airline will fill in the blanks.

I thought I had to have the flight number etc. that's what I was trying to ascertain. I keep a travel journal so I have the exact timings etc. but not the flight number or booking details for example.