Flight delay and cancellation compensation, Virgin Atlantic ONLY

111KAB

Marley9 wrote: »

I am new to the forum, my flight VS030 from Barbados to Gatwick in October 2007 was delayed by more than 3 hours, I've tried to get the details from flightstats but can't see how. Can anyone help me?

You are out of time.

Caz3121

Marley9 wrote: »

I am new to the forum, my flight VS030 from Barbados to Gatwick in October 2007 was delayed by more than 3 hours, I've tried to get the details from flightstats but can't see how. Can anyone help me?

I am guessing this was the 3rd October 2007 as this was the only date in the month with a delay (288 mins) but as per the FAQs the airline can (and likely will) decline any claim knowing that there is nothing further you can do - if you are in England you would have needed to commence court proceedings within 6 years (and 5 years if Scotland)

stoosh2014

Virgin VS52 (April 2011) flight delay compensation claim denied. They can't even get the flight schedule correct! As usual they use the 'extraordinary circumstances' excuse to not pay up, now I have to take my claim to the CAA.

Has anyone been successful with this particular flight or any for the Caribbean?

Vauban

stoosh2014 wrote: »

Virgin VS52 (April 2011) flight delay compensation claim denied. They can't even get the flight schedule correct! As usual they use the 'extraordinary circumstances' excuse to not pay up, now I have to take my claim to the CAA.

Has anyone been successful with this particular flight or any for the Caribbean?

I think taking your claim to the CAA would not be a great idea. Search through some of the forum posts to see why.

kmc1984

kmc1984 wrote: »

Hi, i'm usually rubbish with all this legal stuff but i am looking for some advice and pointers having just had a response from Virgin

Flight from Las Vegas to Gatwick August 2012, delayed for 23 hours.

I sent off to virgin and there response was 'Unexpected flight safety shortcomings.' With the explanation of 'after a walk around check after the aircraft had landed the wing landing gear door was damaged by the door fairing and the door fairing had unexpectedly become unaligned as a result of airflow.

We can confirm that the damage was not identified on an earlier service and that the problem was due to unforeseen damage, not a faulty component.

Point 1 - Do they have grounds on this?

Point 2 - Soon after i arrived home from this flight i send virgin an email for compensation of my train tickets which i missed and my incurred additional child care costs for the extra day delayed.

To which i got this response
'The aircraft that operated your flight encountered an unforeseen technical problem in London. Our engineers worked proactively to repair the problem as quickly and efficiently as possible, in order to minimise any disruption to your flight. However, the fix proved to be quite complex and took longer than expected to resolve.

At the point of repair, our flight crew would have unfortunately exceeded their legal duty hours in they had preceded with the flight. Therefore, in order to satisfy the legalities of crew working hours and minimum rest periods, we had no choice but to delay the inbound flight over night, which resulted in a reactionary delay to your flight'

So basically blaming the flight crew hours for the delay.

So what i am asking is, its their 1st point valid, if not what should my response be. Also should i include the flight crew reference in point 2 in my response to them.

Thanks in advance

KMC

Hi Again Guys

Having received no further correspondence from virgin since i told them the excuses for not paying was not valid for declining my claim, what should the next step be. Having read around the forum i have seen that further correspondence seems to have been ignored on virgins end and i wish to pursue this further. What should the next step be.

Thanks
Kim

Caz3121

kmc1984 wrote: »

What should the next step be.

Go back to the FAQs in post #2 of this thread and have a read about NBA and court

baza52

Was thinking about previous flights last night and remembered sitting in the UC lounge at Gatwick for ages after all the morning flights had gone one year.
Just dug my expired passport out and we flew on 11th May 2010.
Was flying on VS43 to Las Vegas and we departed 5h 53m late and arrived in Vegas just over 6h 30m late.


If I remember correctly the delay was caused by a windscreen that needed replacing (may have said due to a bird strike when landing).


The FAQ seems to suggest I could claim.
Seems to good to be true, what do others think?


Thanks in advance, Baz

David_e

baza52 wrote: »

The FAQ seems to suggest I could claim.
Seems to good to be true, what do others think?

If that's what the FAQs say, I would go for it.

danian

I just want to say a big thank you to everyone on this site for all the information and advice. I just received an email from Virgin this morning advising me they making a bank transfer of €1225 to my bank account.
My son and I were passengers on this flight from Gatwick to Orlando which was delayed by 27 hours due to an oil leak in one the engines which led the whole engine needing replacing. Their spare plane was also not available due to damage by lightening the previous day!
I first made a claim in August 2013 which Virgin rejected due to "extraordinary circumstances". I complained to the CAA ( which was a waste of time) who asked Virgin to reconsider but still got nowhere.

In December 2013 I commenced proceedings in the small claims court from Dublin, Ireland. I received a letter from the small claims court approving my claim on the 31st December and this morning, the 07th January, I received the email from Virgin which said they did not admit liability but see no value in disputes of this nature with their passengers and would therefore like to settle it!!!

I'm so glad I didn't give up and found this site. I am just amazed how quickly they paid up!!
Thanks again guys

caveman63

kmc1984 wrote: »

Hi Again Guys

Having received no further correspondence from virgin since i told them the excuses for not paying was not valid for declining my claim, what should the next step be. Having read around the forum i have seen that further correspondence seems to have been ignored on virgins end and i wish to pursue this further. What should the next step be.

Thanks
Kim

Hi Kim your story sounds exactly the same as mine except my flight was from Gatwick to Vegas on 27 August 2012 (VS043). They ignored my correspondence but paid in full when I sued them.