Flight delay and cancellation compensation, Easyjet ONLY

Caz3121

zudecke wrote: »

EasyJet have confirmed that a delay over 5 hours is eligible for compensation. What they cannot confirm is the cause (extraordinary vs non-extraordinary)..

Extraordinary would be something like weather or air traffic.
Technical problem would rarely be extraordinary, so if you do not want to wait further, send them another letter giving them 14 days to pay up or start court action

You can try the flight details in one of the NWNF sites and see if it says whether you have a claim or not

zudecke

Caz3121 wrote: »

Extraordinary would be something like weather or air traffic.
Technical problem would rarely be extraordinary, so if you do not want to wait further, send them another letter giving them 14 days to pay up or start court action

You can try the flight details in one of the NWNF sites and see if it says whether you have a claim or not

Cheers for the response!

What is am NWNF site?

Thanks

Z

Vauban

zudecke wrote: »

Cheers for the response!

What is am NWNF site?

Thanks

Z

No Win No Fee

FTDH

I believe I shouldn't be paying someone >100 quid if the successful claim wasn't due to their efforts at all. Would rather use the money to buy my broke girlfriend a flight. Did that last time a claim was successful too.

Just called Easyjet, stated my booking reference number, asked if they send something to my old address and they said that my claim is still listed as "refused" and I'm not entitled to a compensation. No update or anything, so I guess that NWNF eMail might have been pure coincidence and also a mistake.

Vauban

FTDH wrote: »

I believe I shouldn't be paying someone >100 quid if the successful claim wasn't due to their efforts at all. Would rather use the money to buy my broke girlfriend a flight. Did that last time a claim was successful too.

Just called Easyjet, stated my booking reference number, asked if they send something to my old address and they said that my claim is still listed as "refused" and I'm not entitled to a compensation. No update or anything, so I guess that NWNF eMail might have been pure coincidence and also a mistake.

Okay. We'll try one more time:

You have signed your claim over to refund.me: you now have a contractual obligation, regardless of what subsequent efforts you might make separately to advance your claim. If you didn't want to be in this situation, you shouldn't have entered the contract! No point bellyaching now!

Caz3121

Is this not similar to giving exclusivity to an estate agent then selling your house to someone that did not come through the EA - you still end up having to pay them

jdr1

Hi,
I am looking for any advice on the following problem...

My families flight was cancelled overnight from Reykjavik to Manchester on 13th April 2014 and I am seeing compensation as we lost money as we were unable to go into work. Reading through all the articles I think we are entitled to 400 euros each so I emailed and also posted the template letter with our details and the complaints we had about lack of communication. 3 weeks later I have still not had any reply so I rang the customer service and got through to a call centre to a lovely girl but she could not speak very good english. I managed to have her look for the flight in question and was told I have to wait another 4-5 days and ring back as the cancelled flight is not in her system.

I am getting no answers at all.

Caz3121

It is up to you whether you choose to give them longer to response but, if not, send a NBA giving them 14 days to pay up (assuming the cancellation was not caused by something outside their control) then start court proceedings either yourself or through a NWNF - all info is in the FAQs on the first page of this thread

sarahb-s

Help- where do we turn to next?
We have recently had a 'holiday' through easyjetholidays as 'package' with transfers and accomodation, booked to crete
BUT
late on saturday night the coach driver pulled up to our hotel-only then to come back on the bus and tell us that the hotel was closed.
6 of us, including 2 elderly parents and 2 very tired kids. The problem is not only that this happened in the first place, but that Easyjet were uncontactable until the monday morning 9am, which equates to 11 oclock crete time.
The coach driver took us to his next stop and dumped us. this hotel didn't have rooms and taxied us off to another hotel, which did have space. We had to pay by credit card our own hotel accomodation, and had to leave the room at 12noon the next day, as the hotel demanded. the would let us back into a room - before we could arrange for payment as an emergency, we had ended up at a hotel which didn't have a financial agreement though no fault of our own. this stress has been horrendous.
The compensation and reimburement is proving very draining and I dont know what to expect, please help??
sarah

Caz3121

This would be better on the main holidays board as a new thread, this thread is for flight delays