Flight delay and cancellation compensation, Easyjet ONLY

David_e

dodge08 wrote: »

Really appreciate the advice in advance, thanks a lot!

Read the FAQs, use the search function and please post any further questions on the EasyJet thread.

dodge08

Not really sure where my rights are on this one, I'm hoping someone can shed some light on any laws or regulations that may cover this... as it's not a delay but the opposite!

Booked a honeymoon for the first week of July 2014 a couple of days after our wedding on June 28th, with Travel Republic to Rome via EasyJet...

Flight leaving Bristol at 10am or there abouts on outward flight
Flight leaving Rome at 4pm on return flight.

Which leaves us a total holiday time of 3 and a half days.

Just received an email saying due to an EasyJet issue our return flight would now leave Rome at 8am! So not only are we losing a good half a day, but it means a really early start that morning like 5am out of the hotel!

I emailed them to complain saying that surely if I have paid already in full for a 3 and half day holiday they can't just reduce it by half a day and leave me with no choice?

How do I stand with this? Do I have the right to demand some form of partial refund or something? Their email response said EasyJet will only compensate on Flight Changes of over 12 hours, less than 12 is considered a minor change?

rustyboy21

Think there might be something going on that day, as the flights still come up as 16.20 dep Rome. May be something like the USA President or the Pope flying in/out. If that happens, they close the airports down for hours for security. They must have a valid reason.


Have you asked, or are you able to swap to the next day? I think they have the right to do it and it is in their terms and conditions which is regulated by EU rules.


Try speaking to them, they may be able to offer an alternative or a refund, but they wont change the flight times just for you.

dodge08

Thanks for the response, I of course wasn't expecting that they would alter their flight times, I am fully accepting of the fact that it's happening.

It's just strange that a holiday can be reduced by as much as half a day (which is a lot on a 3 day break) and there's nothing to be done, they have offered a transfer but of course that would mean paying another nights accomodation which if we had been able to do we would've booked a 4 day holiday!

I'll email them anyway and see what they say... worth a shot!

Caz3121

No compensation as over 14 days notice has been given. The airline should give you the option of refund or reroute - what alternatives are showing?

dodge08

Caz3121 wrote: »

No compensation as over 14 days notice has been given. The airline should give you the option of refund or reroute - what alternatives are showing?

Reschedule offered for a couple of days later. No reason given for the change though

Caz3121

what date is your flight?

dodge08

Caz3121 wrote: »

what date is your flight?

It iss outgoing on 5th July

Alan_Bowen

This is what happens when you use a company like Travel Republic, you do not book a package holiday but separate flights and accommodation. This way you have separate contracts with the airline and accommodation provider and as you have discovered, if the airline decides to make a change you are stuffed. Looking at the airline timetable, the flight operates at 1620 every day except Saturdays when it is 1020 in the morning, if you are returning on a Saturday, you really have no choice but at least it is not 0800!

Caz3121

EasyJet are still selling the seats on the 16:20...have you spoken to EasyJet?