Flight delay and cancellation compensation, Easyjet ONLY

FTDH

Vauban wrote: »

You can answer that question yourself by having a read of the FAQs!

Couldn't find anything concrete. It often says that technical reasons are not ECs. Then I read something about some court decision that now states what exactly the technical reasons that ARE ECs are, but I couldn't find it. Or: Just nothing that describes my case.

If someone can help me and make this a successful claim I'd happily give out 10/15 quid for their time.

111KAB

FTDH - technical problems are ordinary and not extraordinary. You have a valid claim if less than 6 years ago. Use the FAQ's and proceed to compensation via your own efforts or by using a no win no fee.

Zenun

Hi, I had a package holiday with easyjet that had the outgoing flight overbooked and I was denied bording. They offered us an alternative flight the next day. However as tt was a 3 day holiday and the sole purpose of the journey was to be there for the 2nd day. We declined and booked flights with an alternative airline, i'm just wondering if I can also claim for those flights? The flights we booked cost more than the whole package holiday so its quite a big loss.

David_e

Zenun wrote: »

Hi, I had a package holiday with easyjet that had the outgoing flight overbooked and I was denied bording. They offered us an alternative flight the next day. However as tt was a 3 day holiday and the sole purpose of the journey was to be there for the 2nd day. We declined and booked flights with an alternative airline, i'm just wondering if I can also claim for those flights? The flights we booked cost more than the whole package holiday so its quite a big loss.

To quote Caz3121, there is a mass of information in the FAQs on the first page

http://forums.moneysavingexpert.com/....php?t=4896454

Vauban

FTDH wrote: »

If someone can help me and make this a successful claim I'd happily give out 10/15 quid for their time.

It's obviously very tempting - but what's the hourly rate do you reckon?

Dr_Watson

Vauban wrote: »

It's obviously very tempting - but what's the hourly rate do you reckon?

:rotfl::rotfl::rotfl:
Priceless!!!

ruthie_s_2

Hello - newbie on here.
I have just received this reply from Easyjet in reply to my claim for a delayed flight from Rome to Gatwick.


"Dear x
I apologise for the time taken to respond to your email. We have currently received a large number of emails which has affected our response time.

Having checked our records, I confirm that the duration of the delay was 3 hours and 14 minutes. The delay was caused because your flight was diverted to Munich and there was no standby aircraft in London Gatwick. As this was an extraordinary situation and beyond our reasonable control, unfortunately, we will not be able to give any compensation. "

What I'm not clear about is whether this constitutes a valid reason for rejection of claim... Can any experts on here offer any advice?
Many thanks in advance!

Vauban

ruthie_s wrote: »

Hello - newbie on here.
I have just received this reply from Easyjet in reply to my claim for a delayed flight from Rome to Gatwick.


"Dear x
I apologise for the time taken to respond to your email. We have currently received a large number of emails which has affected our response time.

Having checked our records, I confirm that the duration of the delay was 3 hours and 14 minutes. The delay was caused because your flight was diverted to Munich and there was no standby aircraft in London Gatwick. As this was an extraordinary situation and beyond our reasonable control, unfortunately, we will not be able to give any compensation. "

What I'm not clear about is whether this constitutes a valid reason for rejection of claim... Can any experts on here offer any advice?
Many thanks in advance!

Whether this is an extraordinary circumstance depends why the flight was diverted. Even if it were extraordinary, the airline would have to demonstrate what action it took to minimise the delay, which begs the questions why they had no back up plan.

All this is explained in the FAQs on page one. You'll need to do a lot of reading if you want to take them on - or appoint a NWNF lawyer.

Kaptain_Kingswood

I was on the same flight (judging by the delay time quoted) from Rome to LGW.

I wrote (signed-for) to easyJet asking for compensation. My letter was ignored, and easyJet now claim they can't find it.

After 14 days, I used the templates from page 1 of this thread (thanks for all the info!) to write a Notice before Action and received an email saying the delay was "due to operational decision" (no details) and that "classes as extraordinary circumstance".

I replied that operational decisions are everyday business - a phrase like that cannot possibly demonstrate 'extraordinary circumstances'. In reply I received the story given to ruthie s about diversion to Munich, described only as for "operation reasons". With no other explanation offered, I can only assume that was an internal decision by easyJet (they could have diverted any plane to Munich, and they chose to send ours). My understanding is that 'extraordinary circumstances' have to be outside the airline's control so I've asked for a detailed and valid explanation.

dodge08

Hello everyone!

Not really sure where my rights are on this one, I'm hoping someone can shed some light on any laws or regulations that may cover this...

Booked a honeymoon for the first week of July 2014 a couple of days after our wedding on June 28th, with Travel Republic to Rome via EasyJet...

Flight leaving Bristol at 10am or there abouts on outward flight
Flight leaving Rome at 4pm on return flight.

Which leaves us a total holiday time of 3 and a half days.

Just received an email saying due to an EasyJet issue our return flight would now leave Rome at 8am! So not only are we losing a good half a day, but it means a really early start that morning like 5am out of the hotel! (aren't holiday's meant to be relaxing?)

I emailed them to complain saying that surely if I have paid already in full for a 3 and half day holiday they can't just reduce it by half a day and leave me with no choice?

How do I stand with this? Do I have the right to demand some form of partial refund or something? Their email response said EasyJet will only compensate on Flight Changes of over 12 hours, less than 12 is considered a minor change?

Really appreciate the advice in advance, thanks a lot!