Flight delay and cancellation compensation, Easyjet ONLY

ldn2essex85

lostineso wrote: »

Just been (almost) through our complaints process with EJ. Just waiting for the money to come to my account.

My wife and I were denied boarding to our flight from Stansted to France for a long weekend. I am an EU national and my wife is a non-EEA member with a UK residence card. She does not need a Schengen Visa to travel to an EU country together with me or to join me there - all regulated in black and white in an EU directive.

EJ denied boarding even though we were citing the relevant EU directive and having all supporting documents at hand. EJ were admitting their fault at the customer service desk we were led to after being denied boarding although no apologies were given. We then were booked onto a flight 8 hours later from Gatwick but had to pay our own transport to Gatwick and food during this delay.

EJ initially only agreed to reimburse the transport and food cost incurred. We cited the EU directive again on which basis we were denied and got offered just delay compensation for my wife. Upon pointing out once more we were both denied boarding for further investigation of our case and documents EJ now agreed to pay compensation to both of us plus reimbursement of all costs submitted.

So it pays to be polite, consistent and above all persistent.

I am just about to write a complaint to EJ for the same issue. My husband (EEA) and I (non EEA) were denied boarding from london to malta. We had to explain to several people that I did not need a visa before we were then reallocated on the next flight which was the next day. What was really upsetting was the fact that at no point were we given an apology for their error. Hopefully they change their practise after this.

ayrshire

I was also on this flight ,but have no flight info would appreciate you posting it and letting me know how you claim is going as this delay cost me missed bookings and a night in Athens cheers

stevew48

Mark2spark wrote: »

It's a number of things Steve.
Firstly, smoke in the cabin during mid flight might well be an 'in flight safety issue' - a legitimate EC - however this was not on your flight.
EJ's *job* is to present a plane that is fit for service at the designated gate at the time announced, so that your flight might operate. And if not, they have 3 hours to sort themselves out.
THAT IS THE LAW.
The law is not "...totally unexpected, unforeseen and no reasonable measure could identify any problems which would cause an issue before it actually occurs".
The law grants exceptions in a few cases of circumstances that are *extraordinary*, and beyond the airlines control, such as terrorist attack, ATC strike or orders, weather conditions pertaining 'to the flight concerned', and the like, all of which are beyond the control of the airline.
So, a faulty air conditioning unit, that produces smoke, is certainly within the control of that airline, to get fixed pronto. Or have 'reasonable measures' in place to operate the said flight in due time if the control (rectification) of the problem is going to go over hours.

Ignore the useless guidelines produced elsewhere. Another smokescreen. They are not the law.

Finally, their totting up of hours does not work either. They had; from the moment that the smoke arose on the previous flight, to 3 hours after the published ticket arrival time, to arrange transportation to get you to your destination. They are offering just 18 minutes, which doesn't even come close to just the turn around time from stand.

These are all things that you would argue 'in the alternative' as part of your court response.

Update on my claim. I submitted my MCOL then subsequent Directions questionnaire agreeing that the case should be referred to the Small Claims Mediation Service. My N180 was posted on Monday 17th March. Yesterday, 19th March I received a copy of Easyjets Direction Questionnaire which also also posted on Monday 17th March. They do not agree to using the mediation service so it will be interesting to see what the court response is if any.

stevew48

Rich_86

Mark2spark wrote: »

If you have documentary proof of this, then I'd give EJ one more chance in a NBA letter now.

Hi, I was on this flight, and I have a screenshot of the arrivals at Keflavik on 8 March 2014, but as a new poster I'm not allowed to post it - s3.postimg.org/rf9gk3boz/Easyjet.png maybe that will work with http added at the start.

The plane we would have flown on was flight EZY1805, which should have landed at 15:35. Several other flights landed at around the time our flight should have landed.

I've just sent my letter to Easyjet.

I heard that the flight was delayed because the pilot wasn't trained to land in snow, hence having to send the flight back to Manchester for a replacement pilot.

Hope this post is useful.

Rich

JPears

Rich_86 wrote: »

Hi, I was on this flight, and I have a screenshot of the arrivals at Keflavik on 8 March 2014, but as a new poster I'm not allowed to post it - s3.postimg.org/rf9gk3boz/Easyjet.png maybe that will work with http added at the start.

The plane we would have flown on was flight EZY1805, which should have landed at 15:35. Several other flights landed at around the time our flight should have landed.

I've just sent my letter to Easyjet.

I heard that the flight was delayed because the pilot wasn't trained to land in snow, hence having to send the flight back to Manchester for a replacement pilot.

Hope this post is useful.

Rich

If that is the case, that is their operational decision, not EC. To not have a snow trained pilot flying to Iceland erly March borders on irresponsible....

gazman1966

Query on 6 year Rule

When this all kicked off it was possible to claim back to 2005

My delay was due to a technical fault Delayed 17 hours.
Arrived glasgow 2020 on 22/10/2006.claimedcompensation at time but only hotel paid for and boarding card wassubmitted.
Made claim July 13 and now rejected on time limits

Dear Mr

Thank you for contacting us.

I apologise for the delay in responding to your email. We haverecently received a large number of emails which has affected our responsetime.

Having checked the details of your claim, I confirm that your claim for acompensation is time barred or time expired and as such we are sorry we areunable to offer you any compensation. The time frame for a claim for UK iswithin 06 years.
Yourssincerely

Sanket Nanal
easyJet Customer Services

The delay occured in spain .Have I any further recourse or is that the end of the line ?

111KAB

gazman1966 wrote: »

......... or is that the end of the line ?

End of the line I'm afraid.

Caz3121

gazman1966 wrote: »

Arrived glasgow 2020 on 22/10/2006.claimedcompensation at time but only hotel paid for and boarding card wassubmitted
Made claim July 13 and now rejected on time limits

You were actually already out of time when you first posted about this delay back in 2012

Sdbutler10

What's the best way to start a claim?
ATM were still stuck in Tenerife flight was ment to take off at 3.10pm it's now showing 2.10am take off, where do I stand for this? Were a group of 8 as well, only been given €9 of food, drink.
We got told it was a minor technical fault.

David_e

Sdbutler10 wrote: »

What's the best way to start a claim?

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