Flight delay and cancellation compensation, Easyjet ONLY

stevew48

Mark2spark wrote: »

It's a number of things Steve.
Firstly, smoke in the cabin during mid flight might well be an 'in flight safety issue' - a legitimate EC - however this was not on your flight.
EJ's *job* is to present a plane that is fit for service at the designated gate at the time announced, so that your flight might operate. And if not, they have 3 hours to sort themselves out.
THAT IS THE LAW.
The law is not "...totally unexpected, unforeseen and no reasonable measure could identify any problems which would cause an issue before it actually occurs".
The law grants exceptions in a few cases of circumstances that are *extraordinary*, and beyond the airlines control, such as terrorist attack, ATC strike or orders, weather conditions pertaining 'to the flight concerned', and the like, all of which are beyond the control of the airline.
So, a faulty air conditioning unit, that produces smoke, is certainly within the control of that airline, to get fixed pronto. Or have 'reasonable measures' in place to operate the said flight in due time if the control (rectification) of the problem is going to go over hours.

Ignore the useless guidelines produced elsewhere. Another smokescreen. They are not the law.

Finally, their totting up of hours does not work either. They had; from the moment that the smoke arose on the previous flight, to 3 hours after the published ticket arrival time, to arrange transportation to get you to your destination. They are offering just 18 minutes, which doesn't even come close to just the turn around time from stand.

These are all things that you would argue 'in the alternative' as part of your court response.

Mark2Spark


Thanks very much for your swift response and also to 111KAB. I have read all the various EC rulings apart from the latest two they quoted and feel confident now to continue with my claim to court.


Regards


Steve w

Rev_elation

We were delayed for 24 hours on flight EZY1902 on 8th August 2008 from Tenerife to Manchester (Post 571 also)
Easyjet initially rejected any claim for compensation, so I placed the case in the hands of solicitors via my home insurance.
They submitted a claim via Small Claims on our behalf. Easyjet submitted a defence disputing that the contract we entered into when we bought the tickets (The flight was originally with GB Airways who were purchased by Easyjet).
The case then got stayed because of the Huzar appeal!
Out of the blue yesterday got an email from solicitor to say they had received a cheque for £4000 (There were 8 of us) in full and final settlement!

It pays to be persistent.

AMG762

socrates1882 wrote: »

Hi AMG762.

What is your flight number?

Flight 3296 on 14/09/2009

go-gags

I would be grateful for any advice on this as it doesn't seem to fit neatly into anything I've read although it does seem to meet Note 10 of the NEB guidelines...

Our Easyjet flight from Reykjavik on Sat 8 Mar 14 was scheduled to leave at 16.15. This was dependent upon the arrival of the Manchester flight at 15.35.

This plane arrived at the airport but we were told that it was unable to land due to bad weather so it eventually returned to Manchester, changed crew and flew back and we boarded at just before midnight after a nearly eight hour delay.

Our main complaint is that ALL the other aircraft scheduled just before and just after our flight managed to land with no problems.

This is the reply I received from easyJet which answered none of the questions I had asked...

I sincerely apologise for the delayed response and would like to confirm that the delay was due to heavy snow in Keflavik with visibility and runway braking for the aircraft to land, the replacement crew called in to Manchester and re-scheduled the flight 1805 to depart again and this caused a delay to your flight also. this situation was some thing out of easyJet's control and i'm sorry sorry we are for the diversion of your flight. Regrettably this was caused by poor weather conditions affecting the schedule of the aircraft planned to operate your flight.

I do recognise the inconvenience that this will have caused you and would like to assure you that we strive hard to make travel easy and provide the best possible service for all our passengers. I sincerely hope that this unfortunate experience will not deter you from flying with us in the future.

The bad sentence construction and grammar is entirely their own!!

I have replied to ask for someone more senior (and with better English!) to deal with this - is there anything else I should be doing? I would be grateful for any help!

JPears

go-gags wrote: »

I would be grateful for any advice on this as it doesn't seem to fit neatly into anything I've read although it does seem to meet Note 10 of the NEB guidelines...

Our Easyjet flight from Reykjavik on Sat 8 Mar 14 was scheduled to leave at 16.15. This was dependent upon the arrival of the Manchester flight at 15.35.

This plane arrived at the airport but we were told that it was unable to land due to bad weather so it eventually returned to Manchester, changed crew and flew back and we boarded at just before midnight after a nearly eight hour delay.

Our main complaint is that ALL the other aircraft scheduled just before and just after our flight managed to land with no problems.

This is the reply I received from easyJet which answered none of the questions I had asked...

I sincerely apologise for the delayed response and would like to confirm that the delay was due to heavy snow in Keflavik with visibility and runway braking for the aircraft to land, the replacement crew called in to Manchester and re-scheduled the flight 1805 to depart again and this caused a delay to your flight also. this situation was some thing out of easyJet's control and i'm sorry sorry we are for the diversion of your flight. Regrettably this was caused by poor weather conditions affecting the schedule of the aircraft planned to operate your flight.

I do recognise the inconvenience that this will have caused you and would like to assure you that we strive hard to make travel easy and provide the best possible service for all our passengers. I sincerely hope that this unfortunate experience will not deter you from flying with us in the future.

The bad sentence construction and grammar is entirely their own!!

I have replied to ask for someone more senior (and with better English!) to deal with this - is there anything else I should be doing? I would be grateful for any help!

I think the first thing is maybe to go on Flightstats or similiar and find out if any aircraft could not land and/or where delayed on that day, not just immediately before or after your flight. Was there heavy snow? Not all aircraft can operate in the same conditions. You could also ask EJ for a precise reason why the aircraft was delayed pointing out the others weren't. But they will probably ignore you and only court action will flush out the truth.

richardw

JPears wrote: »

I think the first thing is maybe to go on Flightstats or similiar and find out if any aircraft could not land and/or where delayed on that day, not just immediately before or after your flight.
Was there heavy snow?
Not all aircraft can operate in the same conditions.
You could also ask EJ for a precise reason why the aircraft was delayed pointing out the others weren't. ...

This is the best way forward and do spend some time researching this thoroughly before issuing a NBA.

lostineso

Just been (almost) through our complaints process with EJ. Just waiting for the money to come to my account.

My wife and I were denied boarding to our flight from Stansted to France for a long weekend. I am an EU national and my wife is a non-EEA member with a UK residence card. She does not need a Schengen Visa to travel to an EU country together with me or to join me there - all regulated in black and white in an EU directive.

EJ denied boarding even though we were citing the relevant EU directive and having all supporting documents at hand. EJ were admitting their fault at the customer service desk we were led to after being denied boarding although no apologies were given. We then were booked onto a flight 8 hours later from Gatwick but had to pay our own transport to Gatwick and food during this delay.

EJ initially only agreed to reimburse the transport and food cost incurred. We cited the EU directive again on which basis we were denied and got offered just delay compensation for my wife. Upon pointing out once more we were both denied boarding for further investigation of our case and documents EJ now agreed to pay compensation to both of us plus reimbursement of all costs submitted.

So it pays to be polite, consistent and above all persistent.

JPears

lostineso wrote: »

Just been (almost) through our complaints process with EJ. Just waiting for the money to come to my account.

My wife and I were denied boarding to our flight from Stansted to France for a long weekend. I am an EU national and my wife is a non-EEA member with a UK residence card. She does not need a Schengen Visa to travel to an EU country together with me or to join me there - all regulated in black and white in an EU directive.

EJ denied boarding even though we were citing the relevant EU directive and having all supporting documents at hand. EJ were admitting their fault at the customer service desk we were led to after being denied boarding although no apologies were given. We then were booked onto a flight 8 hours later from Gatwick but had to pay our own transport to Gatwick and food during this delay.

EJ initially only agreed to reimburse the transport and food cost incurred. We cited the EU directive again on which basis we were denied and got offered just delay compensation for my wife. Upon pointing out once more we were both denied boarding for further investigation of our case and documents EJ now agreed to pay compensation to both of us plus reimbursement of all costs submitted.

So it pays to be polite, consistent and above all persistent.

Congrats - i believe this has happened with EJ on several occasions, including valid passports that had more than 3 months but less than 6 months life.
Congratulations on remaining polite EJ don't deserve it

Mark2spark

go-gags wrote: »

Our main complaint is that ALL the other aircraft scheduled just before and just after our flight managed to land with no problems.

If you have documentary proof of this, then I'd give EJ one more chance in a NBA letter now.

lostineso

JPears wrote: »

Congrats - i believe this has happened with EJ on several occasions, including valid passports that had more than 3 months but less than 6 months life.
Congratulations on remaining polite EJ don't deserve it

That's definitely not been easy