Flight delay and cancellation compensation, Easyjet ONLY

Fin_dossing

For viewers in Scotland- you'll waste time trying to chase Easyjet through the Scottish courts as they are registered in England. All consumer related claims of relatively low value such as these are dealt with by the Courts Tribunal system office Money Claims centre in Salford PO BOx 527 M5 0BY.

Happy litigating :beer::D

stevew48

Hi,

My claim for compensation is currently awaiting a court date from Liverpool County Court. (original post 775 p39). However, following the submission of the defence from easyjet the judge is not satisfied with their defence saying that it lacks 'particularity as to the facts and matters on which the defendent relies for contending reasonable measures taken to avoid delay'. Furthermore, he has ordered that by 13th May 2014 they should provide an 'Amended Defence particularising the source and cause of the smoke smell' . Otherwise the defence will be automatically struck and I can enter a judgement.

It will be interesting to see if they respond bearing in mind that at the airport the pilot informed all passengers that it was a faulty air conditioning unit which caused the initial delayed departure from Rome.

I will update next week.

Steve w

David_e

stevew48 wrote: »

the judge is not satisfied with their defence saying that it lacks 'particularity as to the facts and matters on which the defendent relies for contending reasonable measures taken to avoid delay'. Furthermore, he has ordered that by 13th May 2014 they should provide an 'Amended Defence particularising the source and cause of the smoke smell' .

Good. The airlines are treating the courts with the same contempt that thy show to passengers and it's very wlcome to see them being pulled up for it.

FTDH

Hi,

The title might be a bit harsh, so I guess a more appropriate title would be "NoWin/NoFee firm possibly tries to take money that isn't theirs".

What happened last year:

At the end of January 2013 I filled out the forms of a NoWin/NoFee firm, hoping to get a compensation for a flight with Easyjet that was previously refused while citing 'Extraordinary Circumstances (EC)'. Easyjet also lied and said another reason for not getting a compensation was that my flight was only delayed and not cancelled. I stayed in an hotel and was 16h delayed - so that was clearly not true that I couldn't get it.

Easyjet never explained in detail why the technical reasons where not their fault, so I wrote them again, stating that technical reasons don't automatically mean EC and asking for a detailed response. They did respond, I was satisfied and gave up. At the same time I was suddenly scared that I might have to pay a fee due to the efforts of the NoWin/NoFee firm and decided to cancel them.

At the beginning of February I wrote them an eMail and said I will no longer need their service and asked to immediately stop all work. I didn't get a response, so I thought the matter was resolved. But four months later, in June, I was informed that they passed my claim on to an UK law firm. I've asked them again to "please do not further work on this" and five days later I got a reply stating:

10th_June_2013 wrote:

"The UK lawyer already send their letter to the airline. For that reason I recommend you to further persue this. We will get a response within a week and I will update you with the result."

Fine, I thought. Let them try anyway. I didn't reply again and waited for a week. Nothing happened, I never received an eMail and shortly after I forgot about it.

11 months later...
Recent Update - May 2014:

Last week I stumbled on the MSE article on flight compensation and found out that in July 2013 new guidelines were published that for the first time make clear when an airline can cite technical issues as a reason for rejecting complains and when not. I've also read that because of that new rule claims that got rejected in the past can be eligible now.

Great! With the new rules in mind decided to try again and this time directly wrote to the European Consumer Centre and send them a carefully filled out/detailed Air Passenger Rights EU Complaint-Form.

One week later I got a message from my NoWin/NoFee firm - the first eMail after 11 months - that send me a bill and told me that the claim was successful and have to pay them their 30% share.

It very strongly seems that it was my efforts that lead to a successful claim and not theirs. 14 months ago I told them to stop working on it (only 1 week after I filled out the online form) - which they ignored at first and I told them again. They were in contact with Easyjet on my behalf - so I guess Easyjet now contacted the NoWin/NoFee firm instead of me. (And possibly send a cheque to my former address? I haven't heard from Easyjet yet)

11 months ago I heard the last time from them ... and then suddenly when I try it myself:

"Hi, you finally won - but now you owe us!"

Did I give away my rights to ever claim myself for that flight when I signed up with them or are they just want to get a piece of the pie, now that they got a possitive response by easyjet out of the blue 1 year later?

What should I reply to them? It doesn't seem fair really ...

Vauban

Depending on what T&Cs you signed up to, you most likely don't have a leg to stand on. Perhaps your extra efforts got you the compensation; perhaps it was the NWNF. Frankly it is immaterial. If you signed over your claim, you signed over your claim. At least that would be my view.

Which NWNF company did you use?

FTDH

Well, sure. I offered 10-20 quid if someone can assist me and point me into the right direction via PM.

Then I've read all that stuff again myself, decided to fill out a several pages form and now for all the work I did someone comes after 1 year and snoops up 30% of everything. Thought it is understandable that that is annoying?

@Vauban: I pm'd you the name.

zudecke

Hi,

Recently delayed by 6 hours on an easyJet flight from Copenhagen to Gatwick.

The easyJet app itself stated at the time the circumstances - there was an engine malfunction with the plane and another plane had to be sent from Amsterdam. These sound to me like "non-extraordinary" circumstances.

However, when u found them to claim compensation a couple of days after the delayed flight, easyJet actually said their records indicated the flight landed on time and was NOT delayed at all! I sent them all the flight tracker info to prove this was not the case and now, 21 or so days on, they are still waiting for a report from Copenhagen airport!

I don't understand how they

1) managed to publish the delay reason in their own app, but are now saying they need to hear from Copenhagen airport

2) can publish detailed real-time information in their own app about the delay, but are now unable to confirm whether a delay even actually occurred.. Which is very worrying to think their systems are logging completely and utterly false information about their flights..

So my question is.. Is there any SLA they are bound to in terms of resolving this? Or can they just keep on passing the buck and blaming Copenhagen airport for the delay, in which case I'm powerless..?

Any help appreciated.

Regards,

Z

Caz3121

If you read the EasyJet thread, start with the FAQs and read some of the posts to see how long communications are taking

What does Flightstats show for your flight?

You are probably going to have to force this by issuing NBA then starting court action if still no response

JPears

And the point is?.................

zudecke

Caz3121 wrote: »

If you read the EasyJet thread, start with the FAQs and read some of the posts to see how long communications are taking

What does Flightstats show for your flight?

You are probably going to have to force this by issuing NBA then starting court action if still no response

It shows it was delayed nearly 6 hours..

EasyJet have confirmed that a delay over 5 hours is eligible for compensation. What they cannot confirm is the cause (extraordinary vs non-extraordinary)..