Flight delay and cancellation compensation, Easyjet ONLY

111KAB

Vision25 - problems at both airports would appear to be out of EJ's control there I do not believe you have a valid claim. If however you wish to look into arrivals/departures at Murcia and Bristol best to do your own research via Flightstats to analyse.

Matti93

Hello,

I want to ask about what are my rights in terms of compensation for flight that was delayed.

I flew from Prague to Bristol on June 6th. My flight was delayed for about 4 hours. Due to this, I missed my bus for which I had bought ticket online, had to buy another, and this delay caused my inconvenience that came with coming back about seven hours later than expected.

Thank you for any answers.

dzug1

You may be due flat rate compensation index under the EU regs. That varies with distance and I've no idea how long your flight was. The reason for the delay might come into it too. Was this (I'm dimly remembering) an air traffic control problem that closed/half closed Bristol airport?


You are not entitled to anything extra for consequential losses

David_e

Matti93 wrote: »

Thank you for any answers.

Read the FAQs which will almost certainly give you what you need to know.

Caz3121

Matti93 wrote: »

I flew from Prague to Bristol on June 6th. My flight was delayed for about 4 hours. Due to this, I missed my bus for which I had bought ticket online, had to buy another, and this delay caused my inconvenience that came with coming back about seven hours later than expected.

http://www.bristolpost.co.uk/Bristol-Airport-forced-ground-flights-following/story-21198883-detail/story.html
If this delay was due to the airport being closed due to fire and power failure then EU compensation does not apply. Contracts with the airline are to get you to the arrival airport and they are not responsible for onward travel. You could see what your travel insurance will cover but depending on excess it may not be worth it

Sandbag

Dear all,

I had a delayed flight (by 3:15 hours) from Bristol to Barcelona back in March and after I contacted Easyjet about this they agreed to pay compensation to the tune of 250 Euro.

They sent me an email on the 14th April stating that payment would be received in my bank account within 15-20 working days. Of course, we passed this time and I received nothing. I sent them a follow up email on the 28th May and they claimed payment had been made at their end and requested that I send them bank statements back to the 14th April.

Although I found this slightly disturbing I sent the bank statements proving I had not received the money.

Since then they have simply gone cold on me. I have sent 3 further emails and they haven't replied to any. Just totally ignoring me.

Not really sure what my next course of action is here?

Sandbag

Excuse my ignorance but what is an NBA?

Kaptain_Kingswood

Further to my reply to ruthie s (#1040 posted on 29 April), I gave easyJet three weeks to come up with the “detailed and valid” defence I had asked for to demonstrate ‘extraordinary circumstances’ in the delay to Flight EZY5258 on 23 March. I received no reply, so I issued a court claim on 22 May through Money Claim Online. Today (just before the 14-day deadline after acceptance and service of my claim) I received an Admission form from an easyJet lawyer admitting liability for my whole claim of £921.81 (4 x €250 plus refreshments and other expenses and the £60 court fee). I look forward to receiving a cheque quite soon!

The whole process was very easy – you don’t have to be a lawyer or a computer expert, you just follow the simple instructions and pay the court fee by credit card. The most difficult bit was drafting clear and compelling Particulars of Claim in 24 lines of 45 characters (not 1080 characters as the site suggests – you lose the characters at the ends of lines). My thanks to Centipede100 for all the helpful info in the FAQs.

This was an open-and-shut case where the delay was entirely due to operational decisions by easyJet. It is the ordinary business of an airline company to ensure that it has sufficient planes available at any time to meet its timetable commitments; and the point of Reg. 261/2004 is to ensure that passengers are compensated when an airline company fails to meet those commitments. But easyJet ignored initial letters from my brother-in-law and myself (and then claimed they could not find them); and after Notice before Action they claimed in three different emails that operational decisions constitute ‘extraordinary circumstances’. A court claim seems to be the only way to get them to accept their liability.

JPears

Well done el Kapitain. Alas you are the exception rather than the rule when it comes to airline acceptance of fault.
Roll on Huzar!!!

Neeceenoo

Hi, I am new so not sure how this works but am looking for some advice please.

Last year coming back from Tenerife with Easyjet, a drunk boarded the plane, my sister notified one of the air hostesses, and several other passengers also brought this to the attention of the flight crew. Approx 10 minutes after take off, the drunk passenger started getting out of hand and had to be restrained. We were then diverted to Gran Canaria so that this passenger could be taken off the plane by the police. After sitting on the plane for a further 40 minutes the pilot informed us that he did not have enough hours to fly us back to the UK and that we would have to stay in Gran Canaria for the evening.

Things then became very disorganised, we were eventually taken to a hotel, chaos through lack of communication and then mixed messages when we did receive updates. We were taken to the airport the next morning and arrived back in the UK some 20 hours later than expected.

Given that the cabin crew were made aware of the drunken passenger by a number of passengers, this could have been avoided. Does this scenario qualify for compensation?

Any advice, gratefully received.

Thanks