Flight delay and cancellation compensation, Easyjet ONLY

JPears

Easyjet thread please

Caz3121

Easyjet thread FAQs would help - Flightstats shows the flight landed 150 minutes late so less than the 3 hours required for compensation

CobyBenson

... although to save the bother, I'll quickly say that I don't think she can claim.

Assuming the flight was U2403 then it seems the scheduled arrival time was 13:05 and arrival was 15:32, so the delay was less than 3 hours.

If it wasn't that flight then you may still want to double check the dates and times before re-posting in the easyJet thread.

redshell83

Could you please give me some advice regarding a recent delay I experienced when travelling home from dalaman. Our flight should of departed at 23:00 on 4th November but there was a delay due to a technical fault with the plane which turned out to be a fault with the air conditioning. The pilot informed us that we wouldn't be flying home until the next day as the plane was unsafe to fly and was bringing an engineer on a replacement plane the next day. The captain gave us a leaflet explaining our rights and informed us that we were entitled to claim for compensation and any out of pocket expenses. The total delay was 16.5 hours. We requested the compensation from easyjet and after several weeks they declined expressing that any technical fault with the plane consequeted exordionary circumstances and therefore would not agree to compensation.

This is directly opposite to what we were informed by the captain at the time and any advice on how to fight easyjets stance that they are not liable for any form of technical faults.

Caz3121

have a look at the "What to do next" on the first page of this thread

your options will be
1) send them a NBA giving them 14 days to pay up or you will go to court
2) give it to a NWNF company
3) walk away

xmillyx

Hello All, I sent this letter to Easy Jet yesterday. Hope to get some success out of it as it was an extremely scary time! Any thoughts would be much appreciated. (Parts have been blocked out for privacy purposes)

To whom it may concern,

I am writing to inform you of my dissatisfaction and disappointment of a recent flight I took with you. The flight was [FLIGHT NUMBER] from Montpellier to London Gatwick and was at [FLIGHT TIME] on the [FLIGHT DATE 2013.]

Upon the ascent and a few minutes after the fastened seatbelt signs had been taken off myself and other fellow passengers began to smell a burning plastic smell. Obviously concerned I asked an air stewardess what it was and she mentioned that it was that the generator had failed, upon hearing this statement many passengers began to become distressed. It was obvious it was causing great concern for the rest of the cabin crew as they tried to work out where the smell was coming from.

It was obvious that the pilot had turned back towards Montpellier and that we were descending very quickly however no announcement was made. Meanwhile the smell was becoming much stronger – many of the passengers including myself were coughing and become increasingly concerned. Eventually the pilot announced that we would be making an emergency landing back at Montpellier and passengers began to get very distressed and began to panic. However, thankfully we landed safely back at the airport after the pilot having done an emergency stop on the runway.

After being escorted into the terminal building it was clear that many passengers (including myself) were in a state of shock and we received no support from any Easy Jet staff. Communication was almost non-existent I relayed information to fellow passengers that another plane was being sent out (my boyfriend had contacted me and found information using the Easy Jet flight tracker service) I find it quite unbelievable that the information is on the internet before the passengers have been told. It was at least 2 hours before any member of staff had told us. We remained in the terminal building for a further 4 hours 30 minutes before boarding the second plane. The water and refreshments were appreciated by all.

Understandably, I, and other passengers were extremely concerned and upset about flying again after the previous incident whereas prior to this I had been a very confident flyer. I understand that part of your customer charter is that safety is your number one priority; however I did not feel at all safe or reassured in this particular experience.

The second flight passed without issue, however the pilot only mentioned on the descent that we were to land in the North terminal rather than the South terminal (which we were originally due to land in) so I had to change my taxi booking. As a direct consequence of the long delay, I missed my pre-booked train to Manchester and had to buy a new ticket at the station.

[FONT=&quot]I have been a loyal Easy Jet passenger in the past, travelling with you at least twice a year. However, disappointingly after these events I do not feel safe enough to do so in the future. [/FONT][FONT=&quot]The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight. [/FONT][FONT=&quot]My scheduled flight length was 1792km; therefore I am seeking €400 for the delay. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court. [/FONT]
[FONT=&quot] [/FONT]
I look forward to hearing your response.



Also attached to the email was my boarding pass. Both the copy emailed to me and the actual copy I used scanned in. And also a confirmation of delay letter that I received from Montpelier airport.

111KAB

xmillyx - duty of care and delay compensation are two different matters. IMO you may struggle with the delay compensation as the plane was 'in the air' and EJ will probably suggest a safety issue. I assume you have used the Great Circle method to determine the distance however I had some difficulty in reaching your distance figure quoted.

Vauban

xmillyx - it takes minutes to transit between Gatwick's north and south terminal. So I'm not sure how this caused you much inconvenience. Your are contracted to get to the airport, so your onward journey arrangements are not a matter for the airline - however frustrating that is (it's a gamble to buy inflexible rail tickets).

Disgruntled_traveller

Hi everyone,


I am looking for some help and advice. I was one of the unlucky travellers at Gatwick North this Christmas eve. I was due on a flight at 6.30am to Murcia. We did not take off till aprox 6pm.


I understand the main cause of the delay was the power outage in Gatwick North due to the weather however At approx 11am we was called down to a gate where we was about to board the plane. We was then informed the crew had worked too many hours and that we had to wait for a new crew to be called in. It took approx 7 hours to get a new crew which in my opinion, is easyjet's fault and should have been more adequately prepared. At no time was I informed that I was entitled to vouchers or to have my flight moved or cancelled. The lack of information was disgusting . All other airlines was able to provide their customers with up to date information. There was no easyjet representative on the information desk for more than 3 hours. Even the BA representative said it was disgusting that easyjet did not have someone on the information desk.

I even called their telephone number at a premium rate, they just told me to speak with the person on the information desk and would not believe me that noone was not at the desk. I asked to be moved onto the Alicante flight but again was told I needed to speak with the advisor at the information desk even though I informed the call agent that there was no one there!!!

I even sent twitter message to your twitter account. They kept asking me to check the online flight tracker. This was constantly wrong saying the flight was due to take off at 1.30pm yet it was already 2pm.


I have already received a response from easyjet saying that the cause was the weather.


Any help you can give would be greatly appreciated.

:beer:

111KAB

Disgruntled_traveller wrote: »

Any help you can give would be greatly appreciated.

You would appear to have a valid claim but you should have posted on the dedicated EasyJet thread.