Flight delay and cancellation compensation, Easyjet ONLY

Justice13075

Notice Before Action also called letter before Action. Download Vaubans Guide from the internet and on page 6 is a template letter, just amend and send.

Irish_Steve

Final update - all compensation paid. Next time I go on holiday, I'm gonna break the wing off lol

Andrewkennedy

Hi looking some advice our flight home from Cyprus was delayed overnight we where put up in a hotel and got flight home the next day because of are flight we lost out on a hotel in Manchester that had been paid for a flight back home to Belfast the next morning because of this I had to book another room and flights again at much expense now all are flights where on staff travel as my partners sister works for easyjet I put in a claim for expenses and for the eu261 and was turned down for both the eu261 because it was on staff travel is there anyway around this

Caz3121

travel insurance?

RustyB

Good Morning All,

We were delayed for 3.5 hours in Rhodes on Saturday Night, apparently the plane was due to leave gatwick but then they found out there was a prohibited item in the hold - (surely an avoidable circumstance) - this then meant that they missed the slot to leave gatwick and also Rhodes airport was busy for arrivals - (so air traffic control congestion - which clearly wouldn't have happened if the prohibited item wasn't on the plane in the first place).

To be honest I wouldn't even look at compensation apart from the fact I had a 2.5 year old and 6 year old in toe, no air conditioning, no seating etc it was all a bit shambolic - also heard from other passengers that it is worth going for.

I sent off to Easyjet and a have already had the following response.

"EU261 Compensation Claim Assessment
Claim received: 07-07-2019
Flight Number: 8794
Flight Date: 06-07-2019
Scheduled Departure Airport: RHO
Scheduled Arrival Airport: LGW
Claim decision: Declined
Decision summary: We’re sorry that your flight was delayed. Our assessment and legal team has carefully reviewed your claim and the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EU261/2004. Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information concerning your delayed flight.

Dear Russell,
We are sorry for the disruption to your flight. Our assessment and legal team have carefully reviewed your claim, including the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EC261/2004. Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information concerning your delayed flight.


Our assessment of your claim
To further explain what happened on the day; the crew were made aware of a prohibited item in the aircraft hold on an earlier flight, which resulted in the aircraft returning to stand. This initial delay was further impacted by air traffic control restrictions due to the capacity of arrivals at Rhodes airport, which subsequently delayed your departure time. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as the delay to this flight was as a direct result of the aircraft having to return to stand, and subsequently picking up a ‘slot’ due to air traffic control restrictions surrounding arrivals at Rhodes airport.


EU261 Regulation
When we have to disrupt a flight due to circumstances outside of our control, the flight is classified under EU regulation 261/2004 as being affected by “extraordinary circumstances”. An example of disruption outside of our control would be that primarily caused by air traffic control restrictions, industrial action, severe weather conditions or a runway closure.
EU261 compensation is only payable when a flight is delayed by 3 or more hours after the scheduled arrival time, or the flight is cancelled, and the reason for the delay or cancellation was within our control. This type of disruption is classified as “non-extraordinary circumstances” in the EU Regulation. Examples of this include most aircraft technical faults or when we haven’t taken reasonable measures to prevent or minimise disruption. A copy of the regulation can be found at http://eur-lex.europa.eu

Expenses
Even if your compensation claim has been declined, you may be eligible for reimbursement of reasonable expenses incurred as result of the disruption. If you have not already done so, you may submit an expenses claim on our website at https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations.

Please read this carefully before submitting a claim as this explains how we assess expenses. The only way to make a claim is via our expenses webform, we are unable to process claims submitted by email or over the phone.

We hope this letter clearly explains why your flight was disrupted. Our assessment team have thoroughly investigated all the available information and this is the decision we have arrived at.

Our Customer Services team will not be able to access any more information than we’ve provided here. Please read our “Who is entitled to compensation” section on the following link which will hopefully answer any further questions you may have.

https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations

Once again we are sorry for the disruption to your flight and hope to welcome you on board again soon."

Would anyone with previous experience say that it's worth pursuing with Botts & co or a similar NWNF solicitors?

Or should I just accept its not going to happen and move on?

Alan_Bowen

EU claim is not certain there is a claim so there may be a grain of truth but you can use the alternative dispute resolution service before goes off to Botts if you want.

HDAN

We had our flight to Ibiza cancelled after being called to the gate. This followed around 6 EasyJet flights showing as delayed and the flight to Malaga being cancelled after passengers waiting nearly 2 hours. There was one member of staff at the gate we were told to go and collect our baggage from who said that the cancellations were due to staff shortages. We were told that we had to re-book our flights ourselves, the next flight being 2 days later - I managed to do this via the app at no cost. However as we were losing 2 days of a 7 day holiday we made the decision to change our return flight, putting us back in the position of a 7 day holiday which cost me £188 in Easyjet charges. We were told we could claim back hotel accommodation until our flight out but as we lived within an hours drive we went home (with my daughters friend as her parents had gone off on holiday after dropping her with us). We had cleared our fridge so had to do a small shop and we ate out one evening (at a 2 for 1). Myself and my husband had to take unpaid leave for the extra time we needed at the end of the original holiday date as our employers would not allow us to cancel holiday already booked without notice. we submitted a claim for the cost of changing the return flight (as this was necessary in order to put us back to our original position of a 7 day holiday), one meal out and petrol but everything has been rejected. Should we go straight to the CDER (can't remember the acronym) or should we go back to Easyjet? any tips on what we can quote legislation wise would be very helpful also - thanks in advance!

Alan_Bowen

Going back to RustyB, it seems clear now that easyjet had an aircraft delayed in Turkey around Saturday lunchtime, due to a bomb threat. I assume the delay was caused by the speed of the Turkish police response at the airport, it seems the delay was 5 hours! Clearly, they would have had no other aircraft to operate that return flight but surely there would have been a spare aircraft at LGW to operate to Rhodes when it became clear the delay in Turkey was going to be substantial?

Caz3121

HDAN wrote: »

we submitted a claim for the cost of changing the return flight (as this was necessary in order to put us back to our original position of a 7 day holiday), one meal out and petrol but everything has been rejected.

have you submitted a claim for EU261 compensation? (it is a different claim form than the expenses form) https://www.easyjet.com/en/claim/eu261
Travel insurance for consequential losses

Cloviss

Hi,

Easyjet cancelled my Edinburgh Amsterdam flight last Monday after I'd arrived at the airport. Three hours in the customer service queue and was told they could get me there Tuesday (next day) at 16:35 - my return flight was Tuesday 18:40 so that was useless. I declined and was told to claim on their website. I did, and was told they won't refund my fare!! Their email goes on at length about the Montreal protocol - which probably lets them off the hook for expenses and compensation however I paid for flights that they were unable to provide so itsn't it normal to refund the fare?