Flight delay and cancellation compensation, Easyjet ONLY

JPears

Well done, but can I ask why did you not go through CEDR for the compensation and refund?

Owen2003

JPears wrote: »

Once again, easyJet are being totally untruthful.
You are due a FULL refund as the flight was delayed well beyond 5 hours and due compensation as you flight was cancelled/delayed more than 3 hours.
Download Vauban's most excellent guide, reply to the email address demanding all that's due -refund and compensation paid with in 14-21 days depending on how generous you feel. Mark your reply as an NBA/LBA.


Personally from my experience, I wouldn't bother with CEDR. It's a ridiculously slow drawn out process. I'm still waiting 3 months after my initial claim.
You appear to have a sound case so take the direct route via NBA then small claims.

I took your advice mate!? All joking aside I thought Easyjet were savvy enough to have read the small print and thought they could get out of giving me any compo as I never took the so called next available flight they put on so didn't think my case was strong enough for CEDR or small claims...…………...

JPears

Ha ha. I guess I haven't been very complimentary of CEDR in the past. They appear, from recent posts, to have improveed their act.

symphony63

From my experience and speaking to many friends and colleagues CEDR are very efficient.
AviationADR is hell. Could take 3+ months just to get your case to the adjudicator and then almost as long to get a final decision.

Lost_in_translation

Hello!
i'm new to the Forum although I've read MSE now and then for helpful tips, so I hope this could be a good place to get advice on a travel problem.
On Wednesday 12/6/19 at about 17.20 my Easyjet flight from Manchester to Berlin was cancelled because of severe thunderstorms over Berlin. Extraordinary circumstances so no compensation.
The situation at Manchester airport was - of course - chaotic. It took me 2.5 hours to be seen at the counter by the customer service team, by which point all flights out of Manchester to Berlin were fully-booked until the Sunday. For personal reasons I couldn't afford to wait until then, so I accepted an alternative flight from Bristol the next day.
I asked at the counter about hotels/travel, and was told to go and stand in a somewhat amorphous group. When I asked the ppl I was with, they said they weren't for the hotels but for something else.
I checked my flight time for the next day, 13:10. Realising that there was a good 4 hour journey to Bristol (station, not airport!), I went online to see what trains were possible. It might just have been possible setting off shortly after 6 in the morning, but with very limited leeway for holdups. Or there was a train leaving in about half an hour. I asked a passing member of staff what I should do. She was clueless. I asked about hotels. She didn't have any useful info on that either. I explained it was a more than 4 hour journey to the airport and what could they do. She suggested I took the train that evening and sorted myself out a hotel in Bristol on arrival (almost midnight!). She said they wouldn't pay for the train, but they would cover the hotel, so long as it was a standard hotel. She said my insurers should cover the train.
I decided to get the hell out of the mess and take the train and sort things out on the way.
Luckily for me I caught the train, and doubly luckily I have family in Bristol so was able to pay them a surprise visit (my cousin was disparaging about central hotels there). However the train fare plus taxi cost roughly £104.
I tried to ring my insurers, SAGA, for advice, but found that after 17.30 there is no cover.
The journey was pretty stressful with no chance to get food owing to delays at each stage and having to run for the next train, and of course no service on board by that time. But I made it and was okay for the night, and the next day the bus to the airport went smoothly, making my costs so far £110ish.
At the airport I finally had time to ring SAGA at an hour when they deem to be open. Talking to the call handler brought some bad news: they regard the issue as merely (!) a delay of about 18 hours, and therefore only entitling me to £35 for nuisance.
I went off the handle at this and said that *if* they had been available to give advice the night before I wouldn't have incurred these costs. I said that I will be changing my insurer for one that has a 24 hour helpline when I renew. But it was getting me nowhere when my alarm went for boarding (I set an alarm on the phone) and when I tried to turn it off I accidentally hung up. I decided not to ring back at that point because I'd had enough of arguing. And having left it I have continued to leave it until now, when I decided to turn to you lovely people who share MSE for advice.
Oh, and when I was waiting to board I met another woman who'd been in the queue next to me in Manchester, and they had taxied her and her daughter down and arranged a hotel for them. So why wasn't I offered that?
Can you recommend where I should start - with Easyjet? With SAGA?
TIA!

Justice13075

Easayjet had a duty of care to you so you should claim back from them.

1. Train fare to Bristol
2. Taxi to your relative (saving them hotel costs)
3. Taxi from your relative to the Airport.
4. Food with receipts between time of cancellation and departing from Bristol the next day.

When they said there were no more flights until Sunday was that Easyjet flights or all airline flights. If it was just Easyjet flights they should have put you on another airlines flight from Manchester.

Straight Forward.

JPears

It should be straight forward, but of course the airlines make it as difficult as they possibly can.

Irish_Steve

Hi all

My wife, son and I were due to fly back from Geneva to Edinburgh on Fri (28th) but Easyjet cancelled the flight at very short notice. We had to pay for our own flights on a different carrier.

I filled in the compensation form and expenses claim late yesterday and now have received something called a Payment Confirmation which I`m not sure I understand.

It shows how much we originally paid, then there are a number of payments.

Three are for the same amount as we had to pay for three seats (it says ...TRC after them). Then there is one that says ....MEA which I presume is for the lunch we had to have in the airport.

Another says ....EUC and then gives a total - I presume this is the compensation fee payable to us?

Then finally, there are two entries ....can. They are for exactly the same amount except one is positive, the other a negative ie 143.70 GBP and -143.70 GBP

If it is what I`m due, I`m OK with that but who actually decides what the compensation fee is? If it`s Easyjet, is there any room for negotiation?

Still waiting for our luggage mind you!

Irish_Steve

Now I'm even more confused lol

My son is 18. If we have paid for two flights with Easyjet, shouldn't we get the money back too for the cancelled flight as well as a full refund on the tickets we had to buy or am I reading that incorrectly?

And given the GBP rate for compensation is roughly £220 per person, nowhere did I see a figure in excess of £600. Or haven't they decided yet.

I'm actually in A&E with my other son or I would have uploaded the off minus my name and address so that it was clearer to see

JGB1955

Ignoring the compensation issue, if you had been refunded the Easyjet return flight AND refunded the cost of the new tickets you would be in profit, having returned home for nothing..... wouldn't you?