Flight delay and cancellation compensation, Easyjet ONLY

adidas

Can anyone help move this to the Easyjet thread? I just spotted it

jpsartre

adidas wrote: »

Anyone have any experience at progressing this further who can advise, challenging it with a regulator or taking it to court?

CEDR (an alternative dispute resolution service that easyJet uses) or MCOL (money claim online) are the most obvious option.

adidas

Plot thickens. Easyjet have departed a flight to London Gatwick now EZY 9138 from same airport as a one hour delay. Though no information or allowance for Bristol passengers, comes up as flight completely cancelled. Plane flew in from Santa Cruz. Interesting that it did not try to delay Bristol - but cancelled me than 36 hours later.

Cornishi

Hello,

My partner and her friends were due to travel back from Malaga Airport to Luyton Airpoirt on the 10th May. Naturally due to the ATC strikes in france the flight was cancelled. I understand that this is classed as an extraordinary circumstance. However, I wondered how long after the strike has ended is a reasonable amount of time to provide a new flight. My partner and her friends were boarded the following night (24hrs later). They were provided food and drink but no over night accomodation.

Do they have a claim for this?
If so, what process shbould I follow and what documents do I need?

The original flight was EZY2412. The flight they got the following day was EZY2410.

Thank you for your help.

Tyzap

Hi Cornishi,

They should have their hotel cost paid by the airline and can claim those costs back.

Regarding how long after an EC (strike) is reasonable, please read this previous answer...

https://forums.moneysavingexpert.com/showpost.php?p=75840280&postcount=5

Use the claim forms on the EJ website.

Good luck.

Cornishi

Thank you for the reply, I have read a lot about this topic and have not found anything definitive regarding what is a reasonable time to expect to be boarded on a new flight.

My query lies whether they should have plans in place to operate a normal service when the strike finished at 0600hrs of that morning, yet my partner nad her friends did not receive a flight until 2345hrs that evening.
This is 24 hours later than the original flight and nearly 18 hours after the strike ended.
Is 18 hours waiting considered a reasonable duration to be inconvenienced? (without welfare facilities I might add).

Most of the online forms indicate due to it being an ATC strike that the claim isn't valid, but there is no mention how long you should wait to be given an alternative flight.
What if it was 4 hours for one passenger, 18 hours for another and 3 days for someone else. Are they all treated in the same way by the regulations? Or is there a specific duration that qualifies for compensation?

Cornishi

What if it was 4 hours for one passenger, 18 hours for another and 3 days for someone else. Are they all treated in the same way by the regulations? Or is there a specific duration that qualifies for compensation?

To clarify: I am talking about this in the context that the strike has ended and these are the waiting periods each person for alternative travel.

jpsartre

Cornishi wrote: »

What if it was 4 hours for one passenger, 18 hours for another and 3 days for someone else. Are they all treated in the same way by the regulations? Or is there a specific duration that qualifies for compensation?

The general answer is that any delay over 3 hours that the airline could have taken reasonable steps to prevent entitles the affected passenger to compensation. But what is reasonable depends on the situation.

alwaysskint96

Complete farce from Faro to Southend last 9/10th may. Ok the French ATC strike made the inbound flight into Faro delayed and the captain came and spoke to us all who were being held in the pen at the gate saying that the crew were running out of hours so flight being nightstopped



Thankfully we were given name of a hotel and told to make our way there Next morning got told via app we would have a flight at 4pm ( different flight number) and the hotel put up a sign saying we would be collected at 1.15pm for it. All good you would think except about midday came a notice on app saying flight would be delayed until 8.55pm. This was still due to crew rest hours. From information received the crew were not sent to hotel until 5.30am despite landing at 11pm hence they were not leaving the hotel until 6pm. So what was the point of taking people to airport 7 hours beforehand- it wouldve been known that no way flight was leaving anywhere near 4. ? So we left about 9pm ( think us and one other flight were the only ones delayed from out section) Tried to claim compensation for this 2nd flight ( not the first one that was affected) to get cut and paste replies about strike action on the first flight. Is this correct? If the crew had been taken for rest earlier then the flight couldve left on time- thats a !!!! up not directly related to strike

bidga1

Hi

We travelled from Liverpool to Paris last Friday and had car hire booked at CDG. Our flight was delayed and unbeknown to us the car hire office closed at 10:00 pm (we were due to arrive at 9:20 pm. It was around 10:15 when we got to the car hire office. As I had 2 children (8 and 5) with me and we had to travel to Normandy this was extremely inconvenient. I rang the car hire place in the U.K. and they explained they couldn’t do anything until the next day. I cancelled this car hire and took another significantly more expensive one from inside the airport. My question is can I claim for the difference in the cost of the car hire and if so from whom?(easyJet or the car hire). TIA