Flight delay and cancellation compensation, Easyjet ONLY

Dansam

Hi All

Just to let you know that EasyJet has reimbursed me part of the £1700 I spent getting myself and my family back from Italy after our return flight was cancelled. They sent £1599.00 but only after I took my case to CEDR.

EasyJet kept referring to my claim as COMPENSATION, which I wasn’t entitled too as the cancellation was caused by “extraordinary circumstances” that does not entitle anyone to compensation. They do have a responsibility to get you home within “a reasonable amount of time”. Although the EU regulation does not specify an actual time frame, the CAA determine it to be either the same day or within 36 hours. EasyJet booked me onto their next flight which was three days later, without seeking my approval.

What I was entitled to and what I kept saying to them was I wanted to be REIMBURSED for the cost of getting myself and my family home. As there were no flights available to Bristol, the nearest airport was LHR. I looked at the cost of national express from Lhr to newport and it worked out cheaper and quicker to hire a car from LHR To newport and drop the car off at Bristol airport.

EasyJet kept declining my claim and after advice from this forum, I requested a deadlock letter from EasyJet so that I could send it to CEDR for them to adjudicate. This I received, I then sent it to CEDR together with receipts for air fare, car hire, fuel and the additional two days car parking at Bristol airport.

They agreed that my claim fell into the remit of the relevant regulations and forwarded my claim together with their findings to EasyJet for their reply which they were instructed to do within 15 days. A week later I had an email from CEDR saying that EasyJet had replied and refuted my citing several pages of cases of people’s claims for compensation that had been taken to court and the courts found for EasyJet..

I replied by saying that I had never claimed for compensation but their web claim system does not allow for a claim for reimbursement only compensation nor does it allow for additional comments to request reimbursement.

That is was I said to CEDR as a reply to EasyJets reply to the claim.

That and they claimed to have contacted me informing me of the cancellation, they didn’t, they said they offered me an alternative flight three days later, they didn’t, they just transferred us onto it without informing us. Despite the fact that they only booked us into a hotel near the airport for one night (tho I guess we could’ve stayed longer).

CEDR emailed me a few days later to say that they had partly found in my favour and awarded the figure that was eventually paid to me which included an amount of compensation. They didn’t send a breakdown of the award but to be honest, I was happy to get all but £100 of my original claim. They INSTRUCTED EasyJet to pay the sum within 15 days which, in fairness, they did.

So, if your flight is cancelled due to industrial action, make sure you stipulate that it’s REIMBURSEMENT that you are claiming, not compensation as it’s two totally different things. If they keep rejecting the claim, take it to CEDR. I found the team at CEDR to be efficient and professional.

I hope this monologue helps others in a similar position

DANSAM

Justice13075

What was the extraordinary circumstance which cancelled you flight?

Tyzap

Dansam wrote: »

Hi All

I hope this monologue helps others in a similar position

DANSAM

Hi Dansam,

Firstly, well done:beer:

Thanks for taking the time to update us.

It seems CEDR did a good job and I agree with the outcome, apart from the missing £100! There should be an explanation or account as to why that was deducted.

It seems that Easyjet are either very devious or incompetent! but most of us here already know that:)

Dansam

Industrial action by the baggage handlers that EasyJet use. Ryanair flights departed as normal but were all full.

Some passengers on my cancelled flight didn’t find out till they got to the airport, even tho EasyJet knew two days before

Dansam

Devious, they hope if they keep refusing, you’ll give up!!

WRONG!!

southbarr

Morning all

My husband and I hoped to travel on an EasyJet flight to paris from Glasgow on Friday 10 May however the flight was cancelled and we eventually travelled on Saturday 11 May on a flight arranged by EasyJet. We have claimed the compensation through easyJet and I have been awarded it but they state my husband did not travel, he did!. After a couple of e mails we have been told we need to go to CEDR, which we have done. We have attached photos of boarding passes and luggage labels as well as an explanation of the circumstances. Has this happened to anyone else? Also, are EasyJet breaking any CAA rules as they were obviously not aware of the passengers who were on board the flight. Any thoughts or advice please.

Justice13075

Firstly, Don't mistake Airlines with people who give a damn they don't. You have done the right thing it's just a waiting game. You could write to the CAA for all the good that will do, they are as useless as a chocolate teapot.

Tyzap

southbarr wrote: »

Morning all

My husband and I hoped to travel on an EasyJet flight to paris from Glasgow on Friday 10 May however the flight was cancelled and we eventually travelled on Saturday 11 May on a flight arranged by EasyJet. We have claimed the compensation through easyJet and I have been awarded it but they state my husband did not travel, he did!. After a couple of e mails we have been told we need to go to CEDR, which we have done. We have attached photos of boarding passes and luggage labels as well as an explanation of the circumstances. Has this happened to anyone else? Also, are EasyJet breaking any CAA rules as they were obviously not aware of the passengers who were on board the flight. Any thoughts or advice please.

Hi,

It sounds like the left hand doesn't know what the right hand is doing!

If you supplied boarding cards as proof there is reason for them to reject the claim.

Try phoning them on one of the following numbers....

If you believe that you were denied boarding on an overbooked flight and you haven’t received compensation please contact easyJet on 0207 517 7103, where a dedicated team will look into your case immediately.

And then more recently

If any of our customers have remaining claims regarding possible denied boarding or associated expenses, please do give us a call on 0207 517 7102 to speak to one of our specialists.

Customer services - 0330 365 5000

Dansam

It’s such a shame that EasyJet weren’t as helpful with my claim for reimbursement after my flight was cancelled. Despite applying four times. Had to resort to using CEDR which I won and eventually got awarded all but £100 of the £1700 it cost to get my family home.

It seems like they hope you’ll go away if they reject your claim often enough

Disgraceful!!!

manny89

Has anyone else been affected by the refuelling problems at Manchester airport? My flight was 5 hours+ delayed but Easyjet have refused to give any compensation as it is considered extraordinary circumstances / airport's fault. Does this mean I basically have no leg to stand on with regard to claiming compensation?