Flight delay and cancellation compensation, Easyjet ONLY

andyuk2005

Thanks jpsartre, thats a shame but thanks for your help!

Justice13075

Put your flight details into bottonline and euclaim and see what they say.

Tyzap

andyuk2005 wrote: »

Hi all,

Quick one here as it may have already been answered (but I can't find it!)

My girlfriend flew from Bologne to London Gatwick on 21st Jan this year (EZY8990). It was delayed coming out of London initially due to fog apparently.

It landed at Gatwick 2 hours 32mins late according to FlightAware. However, it waited on the tarmac for about 45 mins due to staff not being around at Gatwick to receive them. This made it over 3 hours late for them to actually open the doors.

Whilst she won't be able to claim due to the weather (as far as I'm aware) would she be able to claim due to the lack of staff on the ground which pushed it into a 3+ delay?

Any help is much appreciated!

Thanks
Andy

Hi Andy,

Don't believe anything Easyjet tell you, they have form in this regard.

Her aircraft seems to have picked up a number of delays earlier in the day.

As advised above, put her details into a flight delay calculator such as this one at Bott& Co...

https://www.bottonline.co.uk/flight-delay-compensation

See if they agree that she has a valid claim.

Good luck.

WelshBoy77

Hello

I would appreciate some guidance and advice regarding reimbursement of expenses from EasyJet.

March 2018: Our flight from Bristol to Venice was cancelled by EasyJet (I booked 6 tickets, 1 for myself and 5 for friends). EasyJet reimbursed the cost of the airfare by the end of March.

My friends booked hotel accommodation for our stay and their travel insurance company did not pay out, this I found out in mid-June 2018.

July 2018 - I contacted EasyJet using their online complaints portal asking to reimburse the cost of the accommodation (€843). Copies of receipts and a cover let were sent via the online portal. In the letter I was not seeking compensation under EC Regulation 261/2004 (cost of flight £320 vs. fixed compensation €1,500 it did not seem fair).

EasyJet replied via email the next day “We have been unable to find your booking” and provided a reference number. I replied a few hours later with full details and included a cover letter.

August 2018 - I emailed EasyJet in early August asking for an update, EasyJet did not respond to this email.

October 2018 – EasyJet replied to my August email “To claim for additional expenses incurred due to disruption, please submit the expense form on the link provided below”.

November 2018 – I followed the link (as I did in July 2018) with copies of the receipts and cover letter. The next day EasyJet emailed “unable to find your booking with the information that you have provided”.

December 2018 – I replied to EasyJet’s email with a letter providing the same information (provided in July 2018) adding that I am claiming for more costs (friend found the receipt) and I will claim compensation for flight cancellation (€250 per person) if EasyJet do not reply within 21 days.

I would be grateful for any advice on what I should do next

jpsartre

You posted this already (post 3489) and I responded then. You need to focus on the EU compensation.

Chesterlady

Hi, since August 2018 I have been in contact over compensation claim after our flight was cancelled from Santorini at midnight on 29th July with no help or info whatsoever. They have agreed the claim is valid and have said it will be paid, has been paid and now after bank statements sent showing otherwise it is now being fast tracked through the finance department.
They paid the expenses in October but not EU delay comp.

I am ringing on a weekly basis but as you will be aware there is no continuity, any advice ?

I really do not what to give up but I am at a loss:mad:

jpsartre

Send them a notice before action and give them 2 weeks to pay. If they don't, file a MCOL (money claim online).

Justice13075

Google and download Vaubans guide. Template notice before action letter is on page 6

JPears

Chesterlady - this is typical of EJ, they claim to have made payment and they haven't. Its just another delaying tactic in the hope that you will give up and its one less payment for them.

Appaling behaviour really. Send a letter of complaint to CAA.
Alternatively, they have totally incompetent staff in the finance department.

aleen

Back in June 2018 I had an domestic UK flight delayed by more than 3 hours. At the time, I wrote to EasyJet, who came back to say the delay was due to weather :

Our assessment of your claim
To further explain what happened on the day; adverse weather conditions across Europe and the UK with low visibility, CB and thunderstorm activity caused long delays to flights, as air traffic control substantially restricted airspace near affected areas. Some airports experienced flooding and power failure. Weather forecasts did not predict improvement for an extended period. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crew and spare aircraft available in our network. However, on this day, there were higher than expected levels of disruption due to adverse weather and air traffic restrictions, which meant that all our replacement crew and spare aircraft had already been deployed.
Your options now
We hope this letter clearly explains why we had to delay your flight. Our assessment team have thoroughly investigated all the available information and our decision is final.

They then proceed with giving details for CEDR.

I have since last summer found out about Bott&Co and EU Claim websites, and they both indicate I would be due compensation. Giving my above email from Easyjet, does that mean going to CEDR is my best option now? Are the results on Bott&Co and EuClaims a good indication of the likely outcome? Also do CEDR require a lot of details from me, because stupidly I don’t have a note of the landing time for the flight that day, but I know it was over 3 hours, which I guess EasyJet confirm as well.

Thank you.