Flight delay and cancellation compensation, Easyjet ONLY

Thomascat13

Hi all

I posted further up the page regarding my claim with easyjet.

I went to CEDR, who found in my favour! I was awarded £710. The deadline was yesterday, and yes, you guessed it, no payment from Easyjet. Will CEDR prompt them to pay or will it have to go to MCOL? is it worth ringing easyjet? I've rung previously for a different compensation claim and was passed pillar to post for over 45 minutes and they hung up twice on me.

JPears

Have you sent your payment details to easyJet?
easyJet usually post a spreadsheet on your CEDR portal to complete and return.
The email address is ukconsumerclaims@easyjet.com

Tyzap

Thomascat13 wrote: »

Hi all

I posted further up the page regarding my claim with easyjet.

I went to CEDR, who found in my favour! I was awarded £710. The deadline was yesterday, and yes, you guessed it, no payment from Easyjet. Will CEDR prompt them to pay or will it have to go to MCOL? is it worth ringing easyjet? I've rung previously for a different compensation claim and was passed pillar to post for over 45 minutes and they hung up twice on me.

You need to push CEDR to recover the amount on your behalf, it's their job and responsibility. They have an agreement with the airlines about how and when this should be done.

Good luck.

Thomascat13

No response from easyJet once CEDR delivered their verdict in my favour. That was after they attached their defence papers which was about 25 pages long written by one of their lawyers... must admit, the defences they offer are pretty intimidating. I have wrote a note to CEDR stating no payment received yet, CEDR aren't very quick in responding.

I will do the usual, email easyjet and send a copy to their HQ in the post asking for payment. I hate ringing easyjet, funny how no one wants to talk to you...

Thanks for the replies.

symphony63

After CEDR you have to send an email to CEDR@easyjet.com requesting payment. They usually pay within 28 days.

I got the following message from CEDR when I accepted the decision:

If the adjudicator has directed a payment should be made to you please email your bank details (account number and sort code) directly to this easyJet email address: CEDR@easyjet.com in order to expedite payment. When doing so please ensure your CEDR case number is included in the email subject.

JPears

easyJet have finally paid up what they owe.
Flight cancelled with 36 hours notice 30th June.
Compensation claim submitted 30th June.
Claim rejected very rapidly by 2nd July (no suprise there then)
Claim submitted to CEDR 8/8/18.
After considerable and repeated pushing/complaints to CEDR the case was eventually determined in my favour on 10/12/18 (because EJ didn't even bother to submit a defence)
Over a month later EJ finally paid after the threat of an MCOL submission.
Clearly easyJet's policy is the deny/ ignore/delay a claim as much as possible.
Pathetic really.

Tyzap

JPears wrote: »

easyJet have finally paid up what they owe.

Clearly easyJet's policy is the deny/ ignore/delay a claim as much as possible.
Pathetic really.

Well done:T although you knew all that before you submitted your claim, so I'm sure it comes as no surprise to you;)

legal_magpie

JPears wrote: »

Clearly easyJet's policy is the deny/ ignore/delay a claim as much as possible.

Not only EasyJet. All of them

andyuk2005

Hi all,

Quick one here as it may have already been answered (but I can't find it!)

My girlfriend flew from Bologne to London Gatwick on 21st Jan this year (EZY8990). It was delayed coming out of London initially due to fog apparently.

It landed at Gatwick 2 hours 32mins late according to FlightAware. However, it waited on the tarmac for about 45 mins due to staff not being around at Gatwick to receive them. This made it over 3 hours late for them to actually open the doors.

Whilst she won't be able to claim due to the weather (as far as I'm aware) would she be able to claim due to the lack of staff on the ground which pushed it into a 3+ delay?

Any help is much appreciated!

Thanks
Andy

jpsartre

In short, no. Even if we assume lack of airport at LGW is non-extraordinary circumstances, it would still have to account for a 3 hour delay.