Flight delay and cancellation compensation, Easyjet ONLY

legal_magpie

Not sure that agree agree that MCOL would have been quicker. They have 28 days to file a defence, then directions questionnaires sent out and finally a hearing date. Date will be at least 3 months on.

Tyzap

marksct wrote: »

Was Friday 31 Aug. Last outbound flight of the day..



OK thanks! Might as well give it a try I guess

A bit of info to get you started.

I can not find anything online regarding an ATC strike or ATC restrictions.

You aircraft was G-EZIZ an A319. It's movements that day, prior to your flight were as follows. (time roughly accurate and all in UTC)

U28571 LGW D7.48 - BCN A9.24
U28572 BCN D11.33 - LGW A13.30


U28185 LGW D14.50 - LIN A16.18
U28186 LIN D18.18 - LGW A19.56

U28359 LGW D21.18 - NCE A22.50

Good luck.

OogieBoogie

JPears wrote: »

If you don't get payment within 3-4 days send an email marked as NBA with your case reference etc giving 14 days. Then send court papers in.

Sorry, I'm a total newbie on here can anyone explain what NBA stands for? All acronym busting sites seem to US based.

Caz3121

NBA = notice before (court) action
(sometimes called LBA - Letter before action)

OogieBoogie

Cheers Caz,


I'd looked up LBA, didn't realise NBA mean's the same thing.


One question for anyone who knows. What is the correct order of procedure here, should I make a formal complaint to EasyJet first or just hit them with the NBA?

JPears

No point messing around, that's what they want.
Just send the NBA/LBA.
Hopefully payment will follow promptly.

SophieS9

Hi Everyone,

Looking for advice. Flight with EasyJet from Edinburgh to London Gatwick was cancelled (and we've been confirmed compensation for this, though haven't seen it yet). EasyJet booked us onto flights that day from Edinburgh to London Stansted as no more Gatwick flights that day. I had trains booked from LGW to the city and these were missed. EasyJet staff told us that we would be reimbursed for new transfers from Stansted to the city, so we booked a taxi. I've put in a reimbursement claim for the taxi but it's been denied on the grounds "After checking the details of the disrupted flight, unfortunately we cannot offer you reimbursement for the alternate transport you arranged as we had flights available within 48 hours." Is this correct? If it's not, how best to dispute?

Thanks!

OogieBoogie

Today I received the £627 expenses from EasyJet.



Only 12 or 13 weeks since the flight was cancelled on June 21st.

JPears

Well done oogie.
What about your compensation claim?

jpsartre

SophieS9 wrote: »

I had trains booked from LGW to the city and these were missed. EasyJet staff told us that we would be reimbursed for new transfers from Stansted to the city, so we booked a taxi. I've put in a reimbursement claim for the taxi but it's been denied on the grounds "After checking the details of the disrupted flight, unfortunately we cannot offer you reimbursement for the alternate transport you arranged as we had flights available within 48 hours." Is this correct?

No, it's not correct. EU261 says that when you are rerouted to a different airport serving the same area, "the operating air carrier shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger" (my italics). The potential problem, of course, will be to prove that you in fact made this agreement with easyJet staff since I'm guessing you got nothing in writing.