Flight delay and cancellation compensation, Easyjet ONLY

jbm232

Hi,

I have been trying to get the standard EU compensation for a flight cancellation my husband and I had in 2008. My case went to The Spanish Air Regulator and EasyJet just ignored their numerous requests for information on my claim!

"Briefly the pilot told the entire flight the precise reason for the cancellation - so I knew 100% that EasyJet were negligent and therefore at fault" and I was entitled to compensation under the regulation.

But after 5 years I had given up any hope until the recent MSE email came through on this very subject.

I wrote to EasyJet one final time giving them 14 days’ notice before I proceeded to make a claim in The Small Claims Court.
And hey presto - it worked. They have paid me 2x 400 euros plus 5 years of interest and my £70 court costs.

Total compensation paid: £1,093.00

Thank you so much MSE :beer:

Bossworld

How long did it take for your refunds to come through? Nothing in my bank yet, they've quoted 15-20 days which seems excessive?

Arthien

Bossworld wrote: »

How long did it take for your refunds to come through? Nothing in my bank yet, they've quoted 15-20 days which seems excessive?

Mine came through in about 5 or 6 working days, if I recall.

I thought the 15-20 days quoted was a tad excessive too, but I suppose they're just covering themselves in case of problems.

Hopefully you've received your money by now.

camerabag

Despite Easyjet confirming that I am entitled to compensation, they are dragging their heels! They asked us to complete the consent form which they failed to send not once, but twice! They ignored my request for confirmation 3 times and only responded, coincidentally, after I gave them very poor feedback on the survey they sent. When they finally did acknowledge they claimed that they had tried calling us without success and suggested we called them on the 0843 number (used the 020 number instead!) and they are claiming 20 days to pay it back, as it has to be "authorised"!

Interesting to see that another member managed to get interest paid too! Was this because they went through the court?

Bossworld

Finally came through two days ago, the 2nd person I spoke to (presumably had more authority than the first guy) was more helpful. Would recommend calling.

Interestingly, somehow €800 translated to £690, not complaining though!

anteater34

8 of us were delayed travelling to Berlin for the marathon via easyJet by 5 hours, which caused considerable disruption to our short trip.
After 2 letters to them I received an e mail today stating the following:

I've looked in to the details of your flight delay and discovered that it was due to disruptive passenger. As the safety and security of our cherished passengers and crew is our at most priority, we resulted in the delay. A replacement aircraft was sent from Berlin to ensure that the delay is minimised.

Such a disruption is considered under our Carrier's Regulations and European Law to be an 'extraordinary circumstance', which means it was beyond our reasonable control. For that reason I'm afraid we are unable to offer you any compensation.


Any idea how we check into whether this is actually true, we were told technical fault???
Any suggestions as to how we proceed???
Many Thanks,
Anteater34

Vauban

anteater34 wrote: »

8 of us were delayed travelling to Berlin for the marathon via easyJet by 5 hours, which caused considerable disruption to our short trip.
After 2 letters to them I received an e mail today stating the following:

I've looked in to the details of your flight delay and discovered that it was due to disruptive passenger. As the safety and security of our cherished passengers and crew is our at most priority, we resulted in the delay. A replacement aircraft was sent from Berlin to ensure that the delay is minimised.

Such a disruption is considered under our Carrier's Regulations and European Law to be an 'extraordinary circumstance', which means it was beyond our reasonable control. For that reason I'm afraid we are unable to offer you any compensation.


Any idea how we check into whether this is actually true, we were told technical fault???
Any suggestions as to how we proceed???
Many Thanks,
Anteater34

You should write to them for further evidence, and say we're told at the time that it was a technical defect. Is your recollection of the circumstances consistent with a disruptive passenger? We're you sitting on the runway, or did you turn back - or divert mid flight? If Easyjet maintain that it was a passenger (which I think would constitute extraordinary circumstances) then you'd have to go to court to force them to disclose their evidence. Could be costly for you though if they're right. (And to be fair to Easyjet they are one of the UK airlines actually paying up and playing fair)

725lee

Hi,

Hope you can help me.
I sent Easyjet a letter for compensation as I had an 8 hour delay from Portugal to London. They did offer an alternative flight to Luton but my car was at Gatwick.
They have refused the compensation claim as follows

As you will remember from our Terms and Conditions, when your flight is delayed for more than one hour beyond its scheduled departure time, if you do not wish to travel on the delayed flight you can choose a free re-route on the next available easyJet flight or you can cancel your seat and receive a credit for future flights with us. I understand that you chose to travel on the delayed flight. Having checked our records, flight was delayed due to technical reason.

A situation like that is considered, under our Carrier's Regulations and European Law, to be outside our reasonable control. For this reason, I'm afraid we cannot offer you any compensation.

Further correspondence received stated below

I appreciate your response. I would like to inform you that our delay or cancelled reports are generated by our dedicated disruption team. Also all reports that are created are verified and confirmed by CAA. The European Commission guidelines say that if a flight has been cancelled or delayed because of an 'extraordinary circumstance', or something beyond our reasonable control, then any follow-on disruptions are also seen to have been caused by that extraordinary circumstance

I have seen other similar messages on the forum. Does it sound like I have a case which I could persue?

Any advice appreciated.
Thanks

Vauban

725lee wrote: »

Hi,

Hope you can help me.
I sent Easyjet a letter for compensation as I had an 8 hour delay from Portugal to London. They did offer an alternative flight to Luton but my car was at Gatwick.
They have refused the compensation claim as follows

As you will remember from our Terms and Conditions, when your flight is delayed for more than one hour beyond its scheduled departure time, if you do not wish to travel on the delayed flight you can choose a free re-route on the next available easyJet flight or you can cancel your seat and receive a credit for future flights with us. I understand that you chose to travel on the delayed flight. Having checked our records, flight was delayed due to technical reason.

A situation like that is considered, under our Carrier's Regulations and European Law, to be outside our reasonable control. For this reason, I'm afraid we cannot offer you any compensation.

Further correspondence received stated below

I appreciate your response. I would like to inform you that our delay or cancelled reports are generated by our dedicated disruption team. Also all reports that are created are verified and confirmed by CAA. The European Commission guidelines say that if a flight has been cancelled or delayed because of an 'extraordinary circumstance', or something beyond our reasonable control, then any follow-on disruptions are also seen to have been caused by that extraordinary circumstance

I have seen other similar messages on the forum. Does it sound like I have a case which I could persue?

Any advice appreciated.
Thanks

Their terms and conditions, including offering a refund if your flight is delayed by an hour, if you do not wish to travel, do not trump European law. I do not believe that their contention that technical defects or knock on effects from such would be regarded as extraordinary circumstances in law. But you might have to test this. Write them a final Notice Before Action letter, citing the relevant European judgements and their primacy.

mellypops

Just want to say THANK YOU to everyone's help and advice on here
- I woke up to an email this morning saying that we were entitled to compensation :j
I seem to have been very lucky as it was quite a painless process. sent the original email 16 days ago, had to confirm a few details 14 days ago and had a resolve today so very pleased. So it can be done and is well worth the email.