Flight delay and cancellation compensation, Easyjet ONLY

JPears

What time would you have arrived back at the correct airport if you had taken taxi? If it was still over 3 hours than the original scheduled flight arrival, you are probably due compnesation, depending on the original cause of the dealy. Easyjet should be repsonsible for your costs of getting from the alternative airport to at least the original airport. Anythng over and above that is not their responsibilty, so I would find out what the taxi cost would have been between the 2 aiports.

$nake_eye$

Just submitted my claim from my cancelled flight from Stuttgart to London Gatwick earlier this month. Not sure how much compensation to expect, but I believe the reason for the cancellation was Easyjets fault as they mentioned the incoming bound flight was delayed so the flying staff ran out of hours flight time.

sputnik1957

Hello, I was delayed on a flight in September; just so happened during the France air strikes. Final arrival time (1 hour flight) was 3 hours later than scheduled. When we boarded captain told us there was a delay getting replacement staff following a unscheduled landing due to a medical emergency. (we were also told the delay was due to the air strikes by cabin crew, anyway...that's a different but conflicting story).

I submitted a EU261 claim online and got the standard response:
"The compensation rules set by the EU clearly state that if the disruption is within our control you are entitled to compensation and if it considered 'extraordinary' then no compensation is payable. Having looked at the details of your flight EZYXXXXX, I can confirm that the reason for your disruption was due to Medical Emergency. This event is classified as "extraordinary" under EC Regulation 261/2004 because it was outside of our control. This means that in this instance there is no compensation payable."

Now, while I can see that the initial delay may be classes as extraordinary, we were also told when boarded that the subsequent delay was due to finding new/fresh staff.

Surely there is a duty for the airline to have contingency planning in place for such events to mitigate the delay. The fact we were waiting for new staff tells me this didn't happen here. Any ideas if there is any regulation I can quote when writing back?

Many Thanks

$nake_eye$

Any recommendations for what to put in the text box when submitting receipts on the easyJet Expense Claim Form? For the attachments, would you include a letter and spreadsheet detailing the claim, along with the receipts?

Tyzap

Hi sputnik1957,

Please post your flight details for a more considered response. Certain details will support or weaken your case.

Thanks.

Justice13075

Stuttgart to Gatwick is under 1500km which means €250 per passenger

sputnik1957

Hi sputnik1957,

Please post your flight details for a more considered response. Certain details will support or weaken your case.

Thanks.

The flight was Gatwick to Amsterdam. I assumed previously it was over three hours delay as were about 3 hours 40mins late leaving. Scheduled landing 16:50, my phone log suggests actually arrive was 19:15ish. I can't recall if my clock had updated when recorded. Silly me. Maybe I can do this online if there is accurate logging. EZY8877 2016-09-15

Would this make much difference in my response.

Thanks

Caz3121

sputnik1957 wrote: »

EZY8877 2016-09-15

flightstats shows was at gate 202 minutes late
EUClaim shows €250 due

ianG

startingout2016 wrote: »

Yes we received the £250 comp quite quickly which i think gave us false hope that our expenses wouldnt take much time to take to come through.

When I contact them they just repeat the fact that a cheque was sent out but that was just the compensation part not the expenses aspect.

Just checking with the forum that I should pursue the expenses as well, I assume we can claim for both? Maybe they think we will quietly go away having got some payment.

Justice13075

Which airport did you fly into in the UK? and what expenses are you trying to claim?