Flight delay and cancellation compensation, Easyjet ONLY

DrA_Harrogate

First download Vauban's guide (google) and check you are entitled to compensation, which sounds highly likely from the few details you give. You will quickly work out that your next step is to send them an NBA letter setting a deadline. If they miss that deadline you choose between a NWNF lawyer or diy via MCOL. Using MCOL is easy - google, create an ID, enter a few details, and launch a claim. They charge about 40 quid. They tell you what happens next which depends on Easyjet's response.

ianG

Thanks, yes they have admitted and will pay sometime in the future my 250 euro each but the separate expenses claim has not been answered (other than an auto-response).

I used that guide in the past for claiming off a dodgy mobile phone supplier and it worked. So I am happy to go down that route again. I have printed off Vauban's latest guide as well so I am prepared.

Blue264

Hi all,


My Manchester to Basel flight on 1st October was delayed by 3hrs 30mins. At the time, the airline kept sending SMS messages saying that our flight was yet to depart from Venice, then the pilot gave a tale of landing at the wrong airport owing to weather conditions, etc... My friends who were in Venice at the time, said it was clear with blue skies all day, but that's another story...

I filled in the Easyjet form on Thurs 6th October and had a reply yesterday declining compensation due to 'weather'. I've checked the flight details on Botts and they say we're entitled to €250 per passenger.

As I'm no longer resident in the UK and will be using Easyjet a lot over the next 6mths, would it be best / simpler to employ Botts for our claim? I'm inclined to think it's worth the €100 / 20% to get someone else to do all the leg work on this one, as I don't want to go down the court route with not living in the UK. I do have a UK Government Gateway account for tax reasons, so would the MCOL route still be open to me?

Thanks in advance.

startingout2016

Hi, We were due to fly with Easy Jet from Italy to UK back at beginning of July.

The flight was cancelled and a replacement flight wasnt available for a week later. We had to get back to work so booked through alternative airline which at the time easy jet agreed to pay for once we had submitted our expenses.

Its now October, and we have received countless email responses back saying 'We have received your claim and will respond in 5-7 days'.
We have posted on their facebook page and have been told it was escalated for quick response, but nothing back on there either and are still just receiving holding emails back.

Getting really fed up now as we are approx £800 down from the replacement flights we booked to get home which has been sitting on our credit card since july being charged interest against.

What do we try next?

ianG

Interesting experience as I am in that situation from mid September (this year luckily!). Did you get the 250 euro each compensation at all? That came through quite quickly in my case but on the other hand they cancelled the flight, they did not offer any alternative and their T&Cs do say any alternative transport back to your starting point and an assortment of incidental expenses will be covered (several 55 euro taxi rides in my case).

I am planning on taking the MCON route if I don't get any sensible response by the end of the month.

startingout2016

Yes we received the £250 comp quite quickly which i think gave us false hope that our expenses wouldnt take much time to take to come through.

NoProspects

Easyjet have agreed to pay me compensation, as per an e-mail I received from them in June. Problem is that they say there's a problem with the payee info (or something) and despite numerous phone calls they still haven't resolved whatever the problem is and I still don't have a cheque.

Should I proceed down the MCOL route?

byron47

My flight home from Kos to gatwick last weekend was cancelled due to industrial action that didn't then happen - the strike was called off , wI was told although they will pay reasonable expenses for staying longer in the hotel I am not entitled to Eu261 compensation as well . when I first phoned to try and get back home on their earlier flight to Glasgow leaving at 21.30 I was told this would soon be cancelled as well but it wasn't. Only my flight was cancelled .
My flight was due to leave at 22.05 and the strike was from midnight so I should of been 1/2 way home by then.
Can I claim EU261 compensation , and what about loss of earnings . ?

Caz3121

byron47 wrote: »

Can I claim EU261 compensation , and what about loss of earnings . ?

put your flight details into a couple of the free NWNF checkers - EUClaim, bottonline which will give you their view on whether compensation due. Airlines not liable for loss of earnings so check your travel insurance policy to see whether it covers (not many do)

poggle99

We flew back from Edinburgh this summer, and the flight we were due to travel on ended up being delayed by over 3 hours. EasyJet had spaces on an earlier flight to a different London airport, so we accepted the transfer (3 kids, wanted to get home, hadn't parked at our original destination so car wouldn't be stranded).

As a result, we had to take a taxi all the way home as it wasn't possible to make the journey by public transport (which is what we would have done from our original destination).

Fairly sure we won't be entitled to the automatic EU compensation, because the actual flight we ended up taking was only delayed by about 20 minutes, but is there any way I can claim for the taxi? Having probably saved them about a thousand quid in automatic compensation I'd quite like the 80 quid back we had to spend on emergency transport.