Flight delay and cancellation compensation, Easyjet ONLY

AMG762

..........

AMG762

I just wondered with the CEO as other people have had a better response emailing her directly.

For the sake of waiting another 2 weeks could prevent having to go through the court system (which i have never done before)

barley35

Matt15 wrote: »

Hi all

I took an Easyjet flight in 2008 that was delayed by six and a half hours. As it was so long ago I no longer have the booking confirmation with the reference. However, I do know the exact date, scheduled time, flight number etc. Can I make a claim? I guess they should have a record of passenger names who were on that flight but are they likely to reject my claim as I can't provide the booking number?

Thanks in advance.

Just checking if this was a delay from Liverpool to Belfast??

barley35

Got this back from Easyjet today, this was after 4 emails regarding my delay back in Feb 2008

4th March 2013

Dear xxxxx,

Thank you for contacting easyJet.

I would firstly like to apologise for the length of time taken to address you query, please be assured this is not the standard we strive for.

I was very concerned to learn about the situation you found your self in. We do everything we can to provide a punctual and reliable service. Unfortunately, there are some occasions when we cannot operate our flights as scheduled.

I have calculated a refund of 1000 EUR as compensation under EU Regulation 261/2004. In order to process the claim I would require:

• A confirmation of the last 4 digits of the card you want the refund on
• A confirmation from the other passengers that the claim can be processed to the card you have confirmed and in writing that they are happy for you to receive the compensation on their behalf.

I have attached the format of the consent letter in this e-mail and request you to sent us the form in reply to the same email as an attachment.

Regards

xxxxxxxxxxxxxx
easyJet Customer Services


Is this standard to ask for the last 4 digits of my card number or not.
I'm just glad that they have now compensated me as they turned down 2 previous attempts over the last 4 months.

CMK*

Hi

I Got the same message I replied giving them the information, completed their paperwork and supplied my phone number & confirmed compensation offer was acceptable 600€ x3 passengers

I got a call few days later confirmed some more details advisor very helpfull payment received 10 days later.

monkeyp

Hi,

my claim was denied due ex. circumstances.

My flight was from Berlin to Liverpool delayed by 4 hours.

In their response easyjet advise that a thunderstorm in Faro, Portugal caused delays.

Can I do anything with this one? even though that the storm was completely outside of my planes route?

Cheers

windmill26

windmill26 wrote: »

This is the email I just got from Easyjet,please note that the real problem was actually a fault with the plane,we were ready to board and the flight got cancelled.They are shocking!
What would you reccomend?

"Thank you for contacting us.
Appreciate your patience and co-operation

Your case had been escalated to the escalations team, and after a detailed investigation I can confirm that the flight on the inbound journey on the 26th January 2010 form Barcelona to London Gatwick has been delayed due to extra ordinary circumstances.
Under European Union legislation airlines are not obliged to pay compensation if they can prove that the cancellation was caused by ‘extraordinary circumstances, which could not have been avoided, even if all reasonable measures had been taken’.
HenceI will be unable to process any refund for the flights.
Apologise the inconvenience.
Yours sincerely
Anne Chettair
easyJet Customer Services"

This is the last email I received from Easyjet(see below).
They are not budging from the "extraordinary circumstances" excuse.I think the only thing left to do is to write to the ACC.Any advice?
Dear Mrs xxx,

I apologise for the inconvenience.

I would like to inform you, that all the information for flight cancellation and delay is mentioned in the terms and condition on easyJet website. We assume that the passengers are aware and the read the terms and condition before accepting it at the time of making a reservation. For your further reference you can follow the link given below and Article no 15.2 and click on 'disrupted services'
http://www.easyjet.com/terms-and-conditions#a15

In this case we do not have any documentary proof as why the flight was delayed. But you can take this e-mail as a proof that the flight on the 26 january 2013, EZY 5136 from Barcelona to London Gatwick at 1705 was cancelled due to technical reason as it was an Extraordinary reason and this is the only information we have.

Yours sincerely

AMG762

monkeyp wrote: »

Hi,

my claim was denied due ex. circumstances.

My flight was from Berlin to Liverpool delayed by 4 hours.

In their response easyjet advise that a thunderstorm in Faro, Portugal caused delays.

Can I do anything with this one? even though that the storm was completely outside of my planes route?

Cheers

I'm in a similar position with easyjet. They seem to be claiming EC for bad weather 2 flights previous to mine, and the knock on effect.

Initially they said my flight was delayed due to bad weather, when I replied to say it was 22 degrees. They have now confirmed my plane was delayed in Naples before its journey to Stansted, and then from Stansted to get me in Portugal?

They have clearly said to me it's extra ordinary circumstance that affects the whole route of the plane. And not just my flight.

Not sure where to go with this one?

monkeyp

Thank you Centipede100!

AMG762

Firstly thanks to everyone for the help on this thread especially Centipede100 and Mark2spark.

Further to my previous posts where easyjet have claimed extra-ordinary circunstances due to a knock on effect from previous flights i have found they are fighting this and pointing out the following from EC261/2004....

(15) Extraordinary circumstances should be deemed to exist where the impact of an air traffic management decision in relation to a particular aircraft on a particular day gives rise to a long delay, an overnight delay, or the cancellation of one or more flights by that aircraft, even though all reasonable measures had been taken by the air carrier concerned to avoid the delays or cancellations.

i found this from a simular case here...
http://www.flightmole.com/forum/showthread.php?t=1419

It looks to me that they can use following one extra-ordinary circumstance for the remainder of the flights by that plane for the day.

Is my understanding of the above correct or have i mis-understood it?

PS. Due to the above i am considering a claims management company to minimise losses. Can anyone advise on one please?