Flight delay and cancellation compensation, Easyjet ONLY

nokando

Hi

We were delayed 6+ hrs going to Athens last year .The reason given by easyjet is the radar altimeter at the airport so unsurprisingly extraordinary circumstances is quoted.I am inclined to pursue this a) because I could ask them to give evidence as to what percentage of their claims are refused because of extraordinary circumstances b) I want to understand how the radar altimeter of the airport only affects this plane? We had actually boarded the plane and sat on it for 30 minutes before being asked to get off.Does this make any difference? I have given easyjet 14 days notice of my intention to take them to the small claims court . Before i put the wheels in motion is there anything I should be aware of?

Ich_2

.The reason given by easyjet is the radar altimeter at the airport

(????)
Aircraft have radar altimeters, airports don't!

Ich_2

Though generally on aircraft it is known as a radio altimeter.

Irishbird_2

I emailed Easyjet through their website about a flight that my two sons(then 3 and 5) and me were booked on in Jan 2010. It was cancelled 5 minutes before take off and we were stuck at the airport for over 5 hours waiting to get on another flight. Got to Belfast after 11pm and had to find a hotel nearby for me & two very tired hungry boys. Nightmare! :mad:

Anyway Easyjet were really good and today refunded 250 euros each. It took only 1 month from when I first submitted complaint til today's payment

:j

dovermire

After reading MSE latest email to recipients re claim procedures can anybody offer advice whether the following is worthwhile pursuing?

Flight from Liverpool to Geneva last year 14 May 2012, easyjet flight was delayed from memory five hours, reason believed (from a passenger who had talked to a EJ rep at the airport) to be a bird strike at another airport to our aircraft upon arrival there, as no engineer was available (may have been one of the channel islands) due to no maintenance facility an engineer was flown out to inspect, hence delay, assuming this to be correct, should I pursue this and mention the above or ignore the above and just pursue it?

TIA

David

111KAB

dovermire wrote: »

After reading MSE latest email to recipients re claim procedures can anybody offer advice whether the following is worthwhile pursuing?

Flight from Liverpool to Geneva last year 14 May 2012, easyjet flight was delayed from memory five hours, reason believed (from a passenger who had talked to a EJ rep at the airport) to be a bird strike at another airport to our aircraft upon arrival there, as no engineer was available (may have been one of the channel islands) due to no maintenance facility an engineer was flown out to inspect, hence delay, assuming this to be correct, should I pursue this and mention the above or ignore the above and just pursue it?

TIA

David

Pursue as you have legitimate claim. Read FAQ's and find out flight number, date, actual delay and submit claim. Do not mention reasons - wait for EJ to provide cheque or reasons they believe it should not be paid out.

Mark2spark

Pursue as per template letter in the FAQ's. Give basic details but not correspondence except to the point wording applying for payment of the compensation.

dovermire

111KAB wrote: »

Pursue as you have legitimate claim. Read FAQ's and find out flight number, date, actual delay and submit claim. Do not mention reasons - wait for EJ to provide cheque or reasons they believe it should not be paid out.

Thanks for the reply, as I was travelling with an unorganised group (same hobby - aircraft, but as individuals), found out that it was over 5 hours delay, aircraft intended for us had a bird strike in Jersey, engineer came out from Southend, so I'll submit a letter and post the outcome to here and to my aviation group if successful - so others can follow.

Thank you

David:A

shezam

Hello after some advice please. We were due to fly from Gatwick back to Aberdeen airport on 11/3/13 at 1805. When we arrived at the airport (1600) the screens showed "gate displayed at 1800", nothing appeared at 1800 apart from "please wait". I spoke to my father back home who informed me the Gatwick & Aberdeen airports had flight delayed untill 1930 but this was not showing on any screens. At 1910 the screens changed to "gate 55h, CLOSES IN 1 MIN" Now this caused a panic rush for everyone to get the the gate in time. When we arrived and boarded the aircraft, we were all seated and the captain said over the tannoy there was a problem with de-icing the aircraft and we would not be departing for another 45 mins. We finally departed at 2050, arriving in Aberdeen at 2205.

We are from Arbroath and last train there is at 2230, we missed it by seconds and had to pay £120 for a taxi home. Are we likely to get any compensation or even a refund for the taxi? I think its shocking that we were told nothing for near enough 2 hours then all of a sudden we were told the gate was closing in 1 min. Then when we boarded the aircraft we were made to wait another 45 mins.

Any help is appreciated.

shezam

Irishbird wrote: »

I emailed Easyjet through their website about a flight that my two sons(then 3 and 5) and me were booked on in Jan 2010. It was cancelled 5 minutes before take off and we were stuck at the airport for over 5 hours waiting to get on another flight. Got to Belfast after 11pm and had to find a hotel nearby for me & two very tired hungry boys. Nightmare! :mad:

Anyway Easyjet were really good and today refunded 250 euros each. It took only 1 month from when I first submitted complaint til today's payment

:j

Irishbird which email address did you use? x