Flight delay and cancellation compensation, Easyjet ONLY

shezam

Rubbish, we both had work the next day and had to get home as soon as possible, was 2am before we arrived home. Didn't realise it had to be 3 hours or more delayed.

andyg1

CALLING CENTIPEDE

I am about to start CC proceedings my rerason for delay was a hydraulic electric pump over heating on the blue system .

We were first flight for the plane that day and it was already delayed when we arrived at the airport 2 hours before .

I believe this fault is only found whilst engines ar running , i doubt they run them more than 2 hours before departure on teh ground at gatwick , they will not provide a copy of the engineers report.

In other words if the fault is accurately described then it will have been found in my view on the inbound flight which landed 10 hours earlier.

So have you any templates for CC claims forms for technical delays , any advice on particulars of claim and any case law that i should provide at this stage with the particulars please ?

Many Thanks

Andy

maz7591

EZY7418 19/8/12 from Alicante to Southend, paid nearly £600 for these flights for 4 days to visit my brother be delayed by 5 hours 15 mins due to a fuel leak being spotted by a member of the ground staff at Alicante then as we sat on the plane we were told that the mechanic was going back to look at the manual, did not inspire anyone with any confidence. Eventually disembarked the plane to be herded like cattle with little or no information and now to be told that this was extraordinary circumstances as the aircraft had departed. The aircraft had moved about 200 yards from the stand. Hence refused compensation. Any suggestions appreciated.

sarahb161

I have to say, I am very impressed with Easyjet- they have redeemed themselves in my eyes! We have an ongoing claim with Monarch, which is at the 4 month mark now- it took them 3 months to reply to my initial letter. Easyjet, on the other hand, have been so organised and helpful- from the day I sent the first email to see if I was entitled to compensation following a cancellation 5 years ago (!) it took 12 days for it to be agreed and the money to be in my account! What a difference!

Flight details: Sunday 15th June, paphos-London, 22.30, flight 8816.
Cancelled (no reason given- wasn't too interested in finding out since they agreed to the compensation!), all passengers transferred to another flight the following afternoon, resulting in arrival at least 16 hours late.

Will definitely consider flying with easyjet again now, given the service received. Monarch on the other hand, will not be getting another penny from me!

Grumpycat

Hi
I was wondering if anyone can give me some advice on the following:
Me and my partner we're returning to Southend airport from Venice (10th Feb 2013) when our easyjet flight was cancelled (we were told a wheel on a light aircraft had come off so they had to close the runway). The treatment we received was appaling, we were not kept up to date and after about 4 hours we finally got booked onto another flight the following afternoon from Bologna to Gatwick but were told we'd have to fund our way there and claim the money back, we were also told a hotel would be provided for that night once everyone was booked on new flights. At around midnight all the easyjet staff went home. We were left in the airport with no food, drink or means to stay warm, by about 4am the airport manager was located and obviously a lot of people kicked off. We were then given a bin liner to keep warm and a food voucher which gained us a capuccino and a doughnut each. We were given no water or accommodation and I feel this treatment was appalling.
I have written to easyjet and complained requesting the 250 euro each compensation along with our additional travel and food costs. They replied saying they could give us the costs to change airports but no compensation as the flight cancellation was not their fault and they are escalating our claim for additional petrol costs from the changce of return airport.
Can anyone suggest what we could do now? I had a feeling they were going to say it was an extraordinary circumstance but then why did they say we'd get overnight accommodation? And why would the staff treat us so bad - I feel that in itself deserves compensation regardless of the flight cancellation - any views?? (They also advised that if we got our own accommodation sorted we would not be re-inbursed).
Any advice is greatly appreciated and sorry for the long story!!!
Thanks

sallysaver

Grumpycat,
I can only hope that Centipede or Mark2spark is along shortly to give you some advice. Absolutely appalling behaviour by Easyjet and quite frankly I think you should get double any compensation you may be lucky enough to receive, but of course that won't happen.
I have now been waiting since January 17th for news about compensation but have had some emails requesting additional information which I have returned immediately but no final decision as yet.
I can only wish you good luck- you were treat disgracefully. Sally

Vauban

Grumpycat wrote: »

Hi
I was wondering if anyone can give me some advice on the following: ...

Any advice is greatly appreciated and sorry for the long story!!!
Thanks

This sounds grim - and rubbish customer service.

The provisions of 261/04 mean that European airlines have to provide you with food and accommodation, regardless of the cause of the delay.

But they don't have to pay the compensation if the incident is down to extraordinary circumstances - and the closure of a runway sounds to me like extraordinary circumstances: so you would not have a claim for that.

The only thing I might challenge is how long was the runway closed for: would a light aircraft wheel close it for the remainder of the day? Sounds a bit fishy. But if the runway was indeed shut, it sounds like you won't be entitled to the statutory compensation.

Mark2spark

Grumpycat, what time did you check in, what time was your flight due to depart, and at what time did the airport runway close please.
Where was you aircraft in amongst this.
Did other planes take off in the meantime.
What time were you re-confirmed onto new flights.

Grumpycat

Thanks for all the replies, I am new to this and really appreciate any support and advice!

Mark2spark - we arrived at the airport at about 6pm for our 9.05pm flight, we started to queue for check in but nothing happened, then all the easyjet flights started showing as cancelled about half an hour later, one by one not all at the same time. I only found out by hunting around for some other English speaking customers who told me what had happened to the runway as the Easyjet staff were avoiding direct contact with anyone and had actually stopped manning the customer service desk!
I believe that all flights were grounded as the tannoy announced a number of other flight cancellations (none of easyjets though!). I assume our plane had arrived ok but was unable to board and take off. Apparently one flight had boarded and the customers had to subsequently return to the airport without their luggage - they were even more annoyed!
We were told to queue over the far side of the easyjet area and by about 10.30pm we were confirmed on flights from Bologna airport the following afternoon at 12.05pm as the next flight they could offer from venice was two days later which we obviusly couldn't wait for. We queued for over 3 hours with no updates whatsoever and the check in person just said we'd get a hotel once everyone had re-booked their flights. Then at midnight all the staff went home with no mention of accommodation or food/drink.

Thanks

Ich_2

I assume our plane had arrived ok but was unable to board and take off

Given a 2 hour flight time, I doubt the aircraft ever left UK airspace or if it did it turned back.
Had it arrived it would have been available the next day to fly you home, had it diverted the same would have applied.