Flight delay and cancellation compensation, Easyjet ONLY

sallysaver

Hi,
My very polite email to Easyjet has provoked a reply, but sadly not one I wanted to hear. The reply is below:-

Thank you for contacting easyJet.

I am very sorry to hear about the cancellation of your flight. We work hard to provide you with a punctual and efficient service. Cancelling a flight is always the last resort as we understand how frustrating it is for you.

When we do have to cancel a flight, you can choose from either a full refund of the unused parts of your ticket or a free re-route on an alternative flight. As you chose to accept a re-route on an alternative flight, I cannot now refund your ticket.

There are some circumstances where a flight cancellation or disruption entitles you to compensation under European Union law. The cause of the disruption to your flight was <due to French strike>. A situation like that is considered to be outside our reasonable control. For this reason, I am afraid we cannot offer you any compensation. You may be able to claim back the costs of any additional expenses as a result of this delay though your travel insurance.

Thank you very much for your patience in this matter. If you need any further information regarding our cancellation policy, you can find it at the following link:

I would now like advice on where I can check their 'excuse/reason' for non payment.
For what its worth, we were travelling with friends that day. They were going to Gatwick which was the other cancelled flight that day. Because we were early in the queue, they were fortunate enough to be put on the flight to Stanstead which incidentally left more or less the same time as the Gatwick & Newcastle flights should have done. I am assuming all these flights took the same route but I could be wrong.

Before I reply to Easyjet, I just wondered if anyone knew of a website I could check on regarding 'French strike'!!!! on the day in question. Thanks - Sally

sallysaver

It would appear that my post above is missing some words. I have tried to edit it and when it comes up the correct wording is showing, but when I get back to the original they are still not there.
It should read:- The cause of the disruption to your flight was <French strike>.

After further research on flightmole, it appears as though there was a French air traffic control strike which affected approximately 6% of flights that day. It looks like we were just unlucky that we happened to be in that 6%. After checking on flightstats.com, it seems there was an awful lot did get to the UK but of course, I wasn't one of them and looks like its a lost cause for me anyway. Thanks again - Sally

Andrew1986uk

Hey Everyone,

I hope someone can help me. I followed the rules/templates added all of myflight details explanation the amount I was seeking blabla and send my lettersof to EasyJet for a flight back in 2009 and Thomson Airways for a flight in2012.

I kindly requested a reply within 14 days as Martin advised but I’m yet to hearanything via phone/email or letter.

I sent the letters recorded delivery (and I have the receipt) back on the18/02/2013 so I would have expected a reply at the beginning of last week.

What’s the next step? I appreciate this will be a difficult process but Iwould expect they have a duty to reply to me. Should I send a second letter andif no reply go to one of these no win no fee companies?

Please Help!

Andy

sallysaver

Andrew1986uk wrote: »

Hey Everyone,

I hope someone can help me. I followed the rules/templates added all of myflight details explanation the amount I was seeking blabla and send my lettersof to EasyJet for a flight back in 2009 and Thomson Airways for a flight in2012.

I kindly requested a reply within 14 days as Martin advised but I’m yet to hearanything via phone/email or letter.

I sent the letters recorded delivery (and I have the receipt) back on the18/02/2013 so I would have expected a reply at the beginning of last week.

What’s the next step? I appreciate this will be a difficult process but Iwould expect they have a duty to reply to me. Should I send a second letter andif no reply go to one of these no win no fee companies?

Please Help!

Andy

Hi,
I got absolutely nowhere with the same method as you - recorded delivery. In the end I used the customer services email address on this thread and whilst only an acknowledgement at the time, at least you get an incident number and therefore its logged. Unfortunately for me, it hasn't turned out well but keep going and you may get there. Sally

don_quiote

Delayed in October 2010 flying from Newcastle to Belfast, delay was for just over three hours, was due to baggage conveyor system going down in the terminal. Wasn't aware at the time you could claim, is it worth chasing, not really Easyjets fault if the delay is due to a fault in the terminal is it

richardw

What do you think a judge would say at a County Court hearing, Don Q?

don_quiote

richardw wrote: »

What do you think a judge would say at a County Court hearing, Don Q?

Don't know, not being a judge, don't think many judges fly easyjet. If your suitcase isn't on the carousel when you get off the plane, it is the airline you have to contact, even though no one from the airline actually touches the case. Just thought it might be a similar thing

richardw

don_quiote wrote: »

..delay... was due to baggage conveyor system going down in the terminal...

Would you please describe a bit more about what happened.

maghater

don_quiote wrote: »

Delayed in October 2010 flying from Newcastle to Belfast, delay was for just over three hours, was due to baggage conveyor system going down in the terminal. Wasn't aware at the time you could claim, is it worth chasing, not really Easyjets fault if the delay is due to a fault in the terminal is it

Wouldn't the plane just take off and leave the luggage behind, I don't think that many EAsyjet punters on a short hop flight would have checked in luggage. I'm fighting Thomas Cook over a delay caused by a refuelling error. All down to agents and principals so I have been told, can see similarities . Might be worth a letter to Easyjet.

Ich_2

, So the baggage system owned and operated by the airport and generally used by all airlines is somehow the responsibility of one airline if it goes faulty?
I doubt even principle & agent would cover that!

As the airlines pay for ATC services, if there is a delay due to them the same argument should apply, but doesn't
If there is a problem on the runway and it is temporarily closed, is that the airlines responsibility, they pay to use it just like the baggage system

Similarly though the Principle is responsible for the actions of an agent, in some cases the control of the exact nature of what the agent does is the responsibility of the agent. As I've commented elsewhere the regulations for operating vehicles airside at an airport are very strict owing to the high risks, these operations are strictly controlled and agreed with regulators. The control is there but stuff still goes wrong