Flight delay and cancellation compensation, Easyjet ONLY

blondmark

Ich wrote: »

.

First paragraph

Tch, tch
They'd already given the reason

Well obviously - however, as you see, I was commenting on their inappropriate use of "<enter reason>" and their untenable position that Sturgeon isn't binding.

But since you raise the issue, an allegation of the existence of Extraordinary Circumstances provides no defence under the Regulation. Article 5 3. requires that the operating air carrier must prove firstly the existence of ECs which impact directly on the flight concerned, and secondly, if they get that far, to prove that they took every step possible to prevent a delay as a result. Unless they clear both hurdles, their defence will fail.

jerry2294

contacted easyjet with delayed flight in 2010 of 3 1/2 hours and they say l was only delayed 26 minutes.

flightstats also back up my claim but they just lie and try to fob you off.

now sent off letter to the CAA to complain to them.

has anyone had much luck with easyjet?

Kpops

Hi all

In 2011, a group of us were delayed travelling from Palma to Southend by more than 6 hours.

I submitted my template letter via email to Easyjet last week and received a fairly swift reply back informing me that I was not eligible for compensation as the delay was due to "extraordinary circumstances".

I replied to this email and asked for more specific details. I was sent the following reply:

"I would like to inform you that, your flight was delayed due to the aircraft which was originally scheduled to perform had suffered an unexpected flight control problem in Mallorca as this was out of our direct control and as such compensation is not payable for this delay."

There's no specific definition of extraordinary circumstances on EJ's website - there is a list of types of events which could constitute this but it's expectedly sketchy.

Does my claim seem valid and should I continue to pursue?

Thanks in advance for any advice.

sak46

We had a 11 hour delay from Faro to Bristol in September 2012, I emailed easy jet on Monday had a reply Wednesday offering me 500 euros.

I just have to send off a consent form for the payment to be made to my card !!

I really cant believe it !!

Hope this helps :T

sak46

Caz3121

sak46 wrote: »

We had a 11 hour delay from Faro to Bristol in September 2012, I emailed easy jet on Monday had a reply Wednesday offering me 500 euros.

I am assuming that is for 2 people @ €250 each?

Wonder how they calculate the distance as I thought FAO-BRS would be over 1,500km and €400 each


still a good result especially with the number of people that are getting messed about!

sak46

Caz3121 wrote: »

I am assuming that is for 2 people @ €250 each?

Wonder how they calculate the distance as I thought FAO-BRS would be over 1,500km and €400 each


still a good result especially with the number of people that are getting messed about!

Hi

Yes it is for 2 people, very pleased !

jerry2294

Kpops wrote: »

Hi all

In 2011, a group of us were delayed travelling from Palma to Southend by more than 6 hours.

I submitted my template letter via email to Easyjet last week and received a fairly swift reply back informing me that I was not eligible for compensation as the delay was due to "extraordinary circumstances".

I replied to this email and asked for more specific details. I was sent the following reply:

"I would like to inform you that, your flight was delayed due to the aircraft which was originally scheduled to perform had suffered an unexpected flight control problem in Mallorca as this was out of our direct control and as such compensation is not payable for this delay."

There's no specific definition of extraordinary circumstances on EJ's website - there is a list of types of events which could constitute this but it's expectedly sketchy.

Does my claim seem valid and should I continue to pursue?

Thanks in advance for any advice.

l would send your complaint to the CAA like getting blood from a stone with them. sent mine off to the CAA.

shopaholic1

Hi,

Can anybody tell me if I have a case to claim for compensation. In June last year, we went on a package holiday to Marrakech with Easyjet holidays. The flight on the way back took off on time, about 5.30pm if I remember rightly but we were forced to divert to Casablanca airport because of a loud noise coming from one of the engines. We landed at Casablanca about 20 minutes later. We sat on the plane for about an hour and then were told that the flight would not be taking off again and we would have to offload whilst repairs were made. We were ushered into a hall in the terminal where we waited for about 6 hours with no seating, information, sanitation or refreshments. We were finally told that we would be put in a hotel for the night and another plane would be sent to the airport to depart at 5.00am the following morning. We were shuttled to the hotel in a minibus seating 10-15 people at a time (imagine a plane full of 150 people) finally landing at the hotel at 2.00am. Bear in mind that we were in Morocco and all currency had been changed back before boarding tthe flight in Marrakech and we had still been offered no refreshment. By the time we got to the hotel the new departure time had been amended to 8.00am with not a member of easyjet staff in sight. We were shuttled back to the airport at 8.00am again on said minibus and to cut a long story short we finally took off on a replacement flight at 12.15pm. On this flight we were offered in compensation for our discomfort and delay a free soft drink each. And apart from crisps and biscuits which we still had to buy no other refreshments were available. This last point obviously doesnt affect the flight delay compensation but thought i would tell the whole story. In total we were delayed 19 hours.

Thanks for reading, any advice would be appreciated.

janetgw

I hope this is the correct way to post a FORUM

I was delayed with EASY-Jet by more than 3 hours and would hope to get compensation.

My flight was delayed travelling back from Pathos-Cyprus on 28/05/2012.
The reason was a puncture and they had to get a replacement wheel. Also as a result flight crew needed their rest.
We were put in a hotel overnight and finally flew back the next day.
Our flight should have arrived at 3am. It actually arrived at 7pm.

I complained initially & it was ignored.
My second complaint was the MSE letter sent recorded delivery.
This was received and signed for at easy-Jet Offices.
I received no response and when I complained via their customer services e-mail they could not find the letter.
I sent the letter again via Customer services e-mails.
The reply I received from customer services, stated that they believed this "puncture" was in fact beyond their control due to technical reasons.

The help I now need is
1. Can this be viewed as a valid complaint?
2. If yes do I complain to CAA or CYPRUS?
3. If it is CYPRUS, how quickly do they respond?

Thank you if you can help

Vauban

janetgw wrote: »

I hope this is the correct way to post a FORUM

I was delayed with EASY-Jet by more than 3 hours and would hope to get compensation.

My flight was delayed travelling back from Pathos-Cyprus on 28/05/2012.
The reason was a puncture and they had to get a replacement wheel. Also as a result flight crew needed their rest.
We were put in a hotel overnight and finally flew back the next day.
Our flight should have arrived at 3am. It actually arrived at 7pm.

I complained initially & it was ignored.
My second complaint was the MSE letter sent recorded delivery.
This was received and signed for at easy-Jet Offices.
I received no response and when I complained via their customer services e-mail they could not find the letter.
I sent the letter again via Customer services e-mails.
The reply I received from customer services, stated that they believed this "puncture" was in fact beyond their control due to technical reasons.

The help I now need is
1. Can this be viewed as a valid complaint?
2. If yes do I complain to CAA or CYPRUS?
3. If it is CYPRUS, how quickly do they respond?

Thank you if you can help

The Cypriot national aviation authority cannot enforce any decision; Easyjet will likely ignore them anyway. Next step is a final Notice Before Action letter, and then either a) initiate proceedings, b) instruct a no win no fee company (who will take about 30% of your award), or c) walk away.