Flight delay and cancellation compensation, Easyjet ONLY

Vauban

ConfusedOAP wrote: »

Our Easyjet flight in April 2012 from Gatwick to Rhodes took off on time but was unable to land at Rhodes airport because of strong cross winds and the plane was diverted to the island of Kos where we were told we would wait to see if the weather improved so that we could land back in Rhodes. After a long wait we were told we would have to spend the night on Kos, as the crew had used up their allocated hours and had to rest before they could fly again. After many delays and no food(!!) we were eventually found accommodation for the night - but the next morning we had to wait until the crew had had their allocated break before setting off. We eventually landed in Rhodes around 14 hours late. I applied to Easyjet for compensation - they replied that the delay was due to "cross winds and strong winds" in Rhodes and so was an extraordinary circumstance for which no compensation could be made. Fair enough so far: but the fact that the delay had to be extended even longer in order for the crew to have their rest and that no other arrangements were made to get us to our destination more quickly seems to me to be the fault of EJ. Any views on this? Is it worth pursuing further? Thanks for any advice.

If I were the Judge (frightening thought) I think I would rule against compensation (sorry).

The weather is clearly affecting your flight concerned, and I do not think it would have been a reasonable to expect the airline to fly out another crew from the UK to Rhodes.

But you'll only know for sure if you put it before a judge.

Nai138

Hi all,

Would anyone be able to advise me on how to find a flight reference number? I think I'm eligible for compenstation from easy jet due to my flight being delayed from Alicante to Newcastle overnight on the 12/07/2011. I was unaware of the potential to claim back compensation from the airline at the time and have since lost the email containing the flight reference number. I contacted easy jet to ask for the flight number, to which they were rude and said they didn't have the number on record. My understanding is that I can still make a claim if I can track down the flight number? Or will I need to provide the booking reference?

Any help would be much appreciated!

Mark2spark

Harryscfc wrote: »

Flying from Tenerife to Manchester and we were delayed for 5 1/2 hours. Having worked out distance and time delayed it should be 400Euros per person. There email said " I am happy to confirm that 3000Euro will be paid as compensation".

Well they made a typo then. 5 x €400 = €2000.

Mark2spark

ConfusedOAP wrote: »

Our Easyjet flight in April 2012 from Gatwick to Rhodes took off on time but was unable to land at Rhodes airport because of strong cross winds and the plane was diverted to the island of Kos where we were told we would wait to see if the weather improved so that we could land back in Rhodes. After a long wait we were told we would have to spend the night on Kos, as the crew had used up their allocated hours and had to rest before they could fly again. After many delays and no food(!!) we were eventually found accommodation for the night - but the next morning we had to wait until the crew had had their allocated break before setting off. We eventually landed in Rhodes around 14 hours late. I applied to Easyjet for compensation - they replied that the delay was due to "cross winds and strong winds" in Rhodes and so was an extraordinary circumstance for which no compensation could be made. Fair enough so far: but the fact that the delay had to be extended even longer in order for the crew to have their rest and that no other arrangements were made to get us to our destination more quickly seems to me to be the fault of EJ. Any views on this? Is it worth pursuing further? Thanks for any advice.

IMO your delay was caused by meteorological conditions. The further delay stemmed from this extraordinary circumstance.
Therefore, no claim.

sallysaver

Nai138 wrote: »

Hi all,

Would anyone be able to advise me on how to find a flight reference number? I think I'm eligible for compenstation from easy jet due to my flight being delayed from Alicante to Newcastle overnight on the 12/07/2011. I was unaware of the potential to claim back compensation from the airline at the time and have since lost the email containing the flight reference number. I contacted easy jet to ask for the flight number, to which they were rude and said they didn't have the number on record. My understanding is that I can still make a claim if I can track down the flight number? Or will I need to provide the booking reference?

Any help would be much appreciated!

Hi,
If your flight was scheduled to depart Alicante at 11.00pm then the flight number was U26424. (Check www.flightstats.com) and this will come up.
If you booked online with Easyjet then go into your email search for (put in Easyjet) and it possibly will come up. If not phone customer services, instructions below
For the booking reference you will have to telephone 0843-104-5000 (there is no alternative on Saynoto0870). The call charge to this number will be 5p per minute. This is what I did and I have to say the young man was extremely helpful. At first he said they didn't go back that far, (I was asking for info re a flight in 2010) to which I said I was surprised by that, he then offered to speak to his supervisor and and hey presto, the booking reference was there. Hope this helps. Incidentally, how delayed was your flight? - sally

cosmo21

I was delayed for 9hrs 20mins on a flight from Sofia to Gatwick (13/09/2010). After getting no response to my original letter requesting compensation, I sent a message through their website. Less than a week later I received a response telling me that they would be paying compensation and I have now received this. What is rather strange is that friends who were traveling on the same flight on a different booking have been told that the delay was due to a technical fault which they deem to be an 'extraordinary circumstance' and they would not be paid compensation. Whilst I'm more than happy to receive preferential treatment, it seems that Easyjet are playing a bit of a dangerous game in paying compensation to some and not others on the same flight. At least I'll make a good witness if it has to go to the Small Claims Court

MoscowFlyer

Well they took their time in replying (I submitted the claim online on 30th Jan) but I've just had confirmation that they're going to give me €500, so all has ended well.

andyg1

Hi

With no answer other than claiming technical issues i have now sent my notice before action of court proceedings letter.

In a week of two i will start county court proceedings on line

I will let you know how it goes.

winnie81

Thank you all for your help and tip's on this thread I have got my compensation of €1500 (Short haul, 6.5hr delay for 6 of us) and has only taken 3.5weeks! Very impressed I was expecting a fight from them but wrote with the tempplate letter to the address on this thread and came back today they are sending money to a card of our choice, very happy! :j

Good Luck those who are going through it

AMG762

Hi, im just looking for advice now, i used the template letter off this site for a delayed flight in 2009 from Portugal to Stansted. Delay was over 3 hours.
The previous flight was delayed in the uk, and we had to wait for it to return to Portugal before we could board.

The weather was fine. In fact it was so good the pilot managed our return journey in less than the planned time. (still over 3 hours late)

The reply i got today from easyjet is as below. I really believe they are lying about the weather?

Should i email the CEO for clarification as i believe the reply in un-truthful, before using the MCOL service?

The email is as below.....

Thank you for your e-mail.

I was sorry to learn of your recent disappointing experience. We do everything we can to provide a punctual and reliable service. Unfortunately, there are sometimes occasions when we cannot operate our flights as scheduled due to circumstances beyond our control, such as during adverse weather conditions, which is what happened in your case.

Situations such as these are considered ‘extraordinary circumstances’ under our Terms and Conditions, as well as under European Union laws, which means it was outside our reasonable control. For this reason, I'm afraid we cannot offer you any compensation.

Thank you for taking the time to get in contact with me and let me apologise again for the inconvenience. I understand how frustrating it must have been for you.

Regards