Flight delay and cancellation compensation, Easyjet ONLY

Mark2spark

Bunnie. Yes it will probably be enough.
Don't forget to sign back in to easyjet 'my bookings' page and see if it's still there in your history (the booking ref no I mean)

gazman1966

Was delayed over 5 hours on an easyJet flight to Naples last year .it was a technical fault with aircraft.i used the template and sent a copy of my booking which I (luckily) still had to luton . i got an e mail within a fortnight and paid 800 euros back to my card.They said money would take 15 days but through in three days .Ive got to say it was straightforward if you take time to read the threads .A brucie bonus .Thanks to centipede for his advice on all threads .

andyg1

Hi Gazzman have you a copy of the e-mail that you can display on here please ?

I am interested because it now seems they are attempting not to pay out when describing it as a technical fault .

Thanks
Andy

gazman1966

They could not hide behind technical fault as we were all on the plane and had to get off until another arrived 5 hours later >i guess if you have your booking form and reference the process is a whole lot quicker and easier .Here is the reply. Good luck to all who try .No complaints from me.



[FONT=&quot]Dear

I would like to apologise for the late response.

I am glad to inform you that you are entitled for a compensation of EUR 800.00. I would like to inform you that I am unable to refund the amount to the original method of payment as the card is expired. Therefore, I would request you to kindly send us the details of the new card in the consent letter attached with this e-mail, so that I can process the compensation to the new card.

You can fill in the details and send a scanned copy of the same as an attachment to this e-mail.

Awaiting your reply.

Yours sincerely

easyJet Customer Services [/FONT]

andyg1

Thanks mine was also a tecnical fault but this thy deem and extraordinary circumstance and wish not to pay out . A hydraulic pump failed.

I was just curious that one tecnical fault they are happy to pay out and the next they feel they do not have to.

Thanks

Andy

sallysaver

andyg1 wrote: »

18th February 2013

Dear,

I apologise for the delay in sending a response to you, as I was awaiting more information on this case.

I am very sorry to hear that your flight was delayed. We work hard to provide you with a punctual and efficient service and every effort is made to minimise flight disruption so that we can get you to your final destination as quickly as possible. I understand that the delay you suffered was frustrating and inconvenient for you.

As you will remember from our Terms and Conditions, when your flight is delayed for more than one hour beyond its scheduled departure time, if you do not wish to travel on the delayed flight you can choose a free re-route on the next available easyJet flight or you can cancel your seat and receive a credit for future flights with us.

According to European Law (EC Regulation 261/2004), you may be entitled to compensation if your flight was cancelled or you were not allowed to board your flight. Compensation does not apply to delays, as was the case with your flight.

You mentioned the preliminary ruling (Sturgeon v Condor & Böck v Air France SA) which was only heard by the Fourth Chamber of the ECJ. In our view this preliminary ruling has only served to confuse an otherwise clear piece of legislation. Furthermore, a preliminary ruling is not afforded the status of binding authority on anything other than the case to which it refers. We are currently seeking to clarify this issue through the courts.

In addition, even if the Sturgeon ruling was upheld, the reason for the delay was "Technical" which, as this is classed under European Law as an 'extraordinary circumstance' outside our reasonable control, means that for all these reasons, I'm afraid we cannot offer you any compensation. I apologise again for the inconvenience caused and I understand how frustrating it must have been for you.


Yours sincerely

Vishal Murthy
easyJet Customer Services

Above is what i have received today from Easyjet i reply to an e-mail i sent yesterday

Hi,
I can see that Easyjet have apologised for a delay in replying to your initial correspondence.
Can you give some indication as to when you approached them (Easyjet) with your first request.
I only ask as I am trying to guage what sort of time factor is currently required for a reply.
I wrote to them (recorded delivery) on the 18 January 2013 and as yet the letter remains un-acknowledged. Thank you - Sally

sallysaver

jovi_love wrote: »

I used the web form to submit my claim. Sent it in on 14 February and got a confirmation of the compensation payment on 19 February, so very quickly.

I would appreciate the web address in order to see the form. I would certainly like to give this alternative contact method a go,. Thank you - Sally

jovi_love

sallysaver wrote: »

I would appreciate the web address in order to see the form. I would certainly like to give this alternative contact method a go,. Thank you - Sally

I am unable to post the link as I'm a new user, but you'll get to the form if you go to Easyjet's homepage --> click on Customer service on the top right corner --> scroll down and click "Write to us". Then select the email link. Hope this helps!

sallysaver

Thank you very much jovi_love. I had already looked on the homepage, but as I am really 'guilty' of skim reading, obviously have missed it. Off to have another look.

andyg1

Hi Sally,

I too have written via recorded delivery and have not yet got a reply but it was only 1 week ago they received it .

The replies i am getting are via e-mail , after e-mailing them . You are only dealing with customer service who from reading this thread simply try and fob you off.

They know mine was a last minute technical problem , but can not access the engineers report , so i will report back how i get on