Flight delay and cancellation compensation, Easyjet ONLY

HAGGIS32

HI, I'm just doing my claim to Easyjet for delayed claim. My first flight from LPL to NCE was canx whilst we were at check in desk due to ash cloud. They re-booked us for the following day from Newcastle! This meant we had to travel back home to Scotland then back down to Newcastle. Do any of you know if I will be able to make a claim for this? Thanks in advance

Mofojojo

I had been delayed for over three hours on a flight from Belfast to Manchester on 6th December last year due to technical problems earlier in the day which caused a delay on our flight and technical problems which occurred again on our arrival in Manchester. Tried to claim compensation of EasyJet in December 2013 and was refused early in the year. Thanks to both Money Saving Expert and the Consumer Council NI for keeping me up to date on the case of Huzar vs. jet2, I resubmitted my claim and Easyjet have now paid €250 per person.

batman44

Mark2spark wrote: »

Have a read of Article 8 of the Regulation Batman and see what you think.

http://eur-lex.europa.eu/resource.html?uri=cellar:439cd3a7-fd3c-4da7-8bf4-b0f60600c1d6.0004.02/DOC_1&format=PDF

It seems to me that it's a refund OR a return flight. Read it in conjunction with Article 6 (3), it says that after 5 hours you can get a refund, but no mention of compensation as well.
But I agree that the loss/inconvinience is the same and should be paid out. Just that the initial advice on this forum from the early days interpretation of the Regs was no flight taken, refund only. Pretty sure it was Centipede that said that.

We're all on the same side mate

You will find the applicable part is not on the original regs- this came later via 4th chamber. Sturgeon case as whether or not how you got back after the delay you are entitled to compo for the loss of time and incon.
I think it is not just a case of giving your money back for the lossed flight. It is in the case that decided delays were the same as cancellations. It can be argued:D

carbbit

Hello :hello:

I emailed my letter to EJ on 3rd November for a flight that was cancelled 10 days before flying from Edinburgh to Bristol on 31st July 2010. (At the time, there were no other suitable flights within 48 hours of when we needed to be at the destination so we opted for a refund and booked last minute and very expensive tickets with another airline)

They emailed me on 5th November to acknowledge receipt of my claim and said that they were "awaiting reports from the Disruption Team".

They emailed me again on 14th November to say they were still waiting on confirmation for the reason for disruption.

I contacted them today to chase it up and they replied:

Thank you for your reply.

I apologise we've not yet received an update of the report from our Legal Disruption Team regarding your cancelled flight in 2010.

Due to the recent high volume of claims these reports are taking longer than usual to be updated.

I'd like to thank you for your patience while we wait for the report. While you are within your rights to proceed with legal action, it would be cheaper in time, effort and money for yourself, easyJet and the courts to wait for our Legal Disruption Team to update the report. We will pay any and all compensation due to you if you are eligible as soon as we have the classification of the cancellation.

I apologise for the inconvenience, as soon as the report is updated we will proactively contact you with the result.


Regards,



Should I sit tight or go ahead and file a court claim? I don't want the to try and drag it out as I am in Scotland and I believe the time limit is shorter?

Thanks!

dxc_chappie

carbbit wrote: »

Should I sit tight or go ahead and file a court claim? I don't want the to try and drag it out as I am in Scotland and I believe the time limit is shorter?

Thanks!

You have a few months yet before the limitation period is up.

They haven't given you a satisfactory reason why your claim is not being processed, nor have they given you an estimate of when you will get a response. I'd suggest issuing an NBA to hurry them on a bit - but only if you are prepared to go to the next step i.e. court.

Swebea34

Hi all,

I used the template letter on this website to ask for 200 euros compensation for a delayed flight from Berlin to London, which was delayed by five hours.

EasyJet came back to say they didn't have the flight log details yet but would get in touch when they did in seven days. I then chased them again over a week later to ask about this compensation and they said the following (which completely contradicts itself in the first sentence!)

I have replied asking for a copy of the report to prove it was extraordinary circumstances, but does anyone know how I can take this further with EasyJet please?

EasyJet reply:

Regarding your query, I have looked into our system and I can see that the Flight Report is not available. The report states that the reason of the delay was due to lightning strike and was classed as extraordinary.



Under EC 261/2004 Regulation, we are only liable to pay EU Compensation to passengers whose flight was delayed for over 3 hours due to non-extraordinary reasons meaning within easyJet's control. This means, that in this case, the EU Compensation is not payable as it was extraordinary meaning easyJet couldn't have avoided.


Please note that I need to adhere to EC 261/2004 Regulation and easyJet's policies in order to treat all of our customers fairly and equally.


I wish you a nice day.
Kind Regards,


easyJet Customer Services

JPears

You have to decide if this is the actual reason or not or just a onvenient excuse. Unfortunately the only way to find out usually involves taking the case to court yourself, or employing a NWNF company.

Buzzgirl

After a very frustrating 30 days of emails and extended telephone calls to Easyjet, we finally got back the 130 euros spent on rail fares from Pisa to Florence to Rome Termini to Rome Fiumicino Airport arising from a cancelled flight on 23rd October. This was due to a strike by Italian public sector workers so was deemed as 'extraodinary circumstances' by Easyjet, which I accepted. However, they at first refused a request to refund us the cost of the rail fares, quoting the exceptional circumstances as a reason... Umm, NO!!!... A quick read on this MSE forum and armed with knowledge of EU Reg 261/2004, I got back on the phone to customer services. The operator fell completely silent when I quoted him the content of Article 9 of these Regulations, whereby the airline carrier still has a duty of care to the passengers, even when the reason is exceptional circumstances, to pay for any onward travel costs, hotel accommodation and food in this event. Yes, it took me a whole month but I finally got an email from them yesterday after they escalated my complaint in which they confirmed refund of the rail fares. I share this info in the hope that it helps others to get back what is duly owed to them...:)

BAFAN

FAO/LGW 29 July 2014 delay 6 hours
Lodged claim with EJ 30th July by post using MSE template and included full documentation , including flightstats.

Nothing heard for 4 weeks , chased and threatened small claims court. Nothing Heard. Decide to wait for Jet2 appeal to conclude.
Re-submitted claim by email 2 Nov , again threatening small claims court.

Apology and admission of liability received 3 Nov , asking for last 4 digits of my credit card.
Money received , they even refunded some sort of exchange rate charge.
So , hats off to Easyjet.

Kidson

David_e wrote: »

Not a question of what Easyjet think. Reg 261/2004 says only "meteorological conditions incompatible with the operation of the flight concerned".

Unable find any reference to meteorological conditions in
Reg 261/2004 - please direct me to the reference

Many thanks