Flight delay and cancellation compensation, Jet2.com ONLY

demo007

just received a response to my NBA as follows

"I can confirm that the unexpected technical faults were caused by hydraulics and anti-icing issues. More specifically a fault was discovered with the engine anti ice and electrical power transfer units. As the faults occured on departure, this can be classed as an extraordinary circumstance caused by the random failure of the both units. This could not have been foreseen or prevented and please be assured that all reasonable measures were taken to minimise the delay to your flight.

I have noted your further reference to Wallentin-Hermann v Alitalia-Linee Aeree Italiane. I re-iterate our previous response that technical fault can, depending on the facts of the individual case, constitute extraordinary circumstances. Therefore, as the delay was due to extraordinary circumstances, no compensation is payable."

So what are your thoughts? 1) does this sound to people really like EC? 2) i dont thinnk there is enough detail to confirm whether it is EC or not. 3) as we hadnt got on the plane when it was delayed i presume when they mention fault occured on departure they mean the flight before us? 4) What is the next step? Another NBA or court?

Any comments would be appreciated. Thanks

nextmrsfisher

Thank you for all your posts, I am at the stage of having given Jet 2 14 days to respond to my NBA and just wanted to check out their 'excuse' to me. We were delayed 6 hours on a return flight from Dalaman, they are blaming the aircraft that was due to fly from East Midlands to pick us up was hit by an 'Ambu-lift' vehicle at Leeds Bradford airport, as a result of an error by 3rd Party Ground staff (sure I've read they've used this with someone else too & it wasn't for our flight), they then sourced another aircraft which was also declared unserviceable due to smoke in the cabin, requiring aircraft to divert for further inspection (unlucky or what). Just would like peoples thoughts on this?
Any comments would be appreciated, thanks

dino25uk

JPears wrote: »

What is the reason given for Court oocation?
AFAIK as a litigant in person V company, you are entitled to have hearing in your local CC

Apparently not, if you live in Northern Ireland, as the laws are different. Court has been transferred to Leeds. Not particularly convenient, but I'm going to fight this all the way.

singy2002

Mark2spark wrote: »

Regarding recent posts, just everyone be aware that the maximum claim amount in small claims court is £10,000.

Not quite sure why you would effectively act as a solicitor for your fellow travellers Singy? Let them do their own work to an extent. You can obviously pool knowledge and ease it along.
Nice to have mates that you just say oh yeah you booked it so you chase it type of mentality?

No one has said you booked it you sort it, I just thought It would be easier to have the claim together?

I have written to Jet2 and await there response, after that I will decide how to proceed.

Vauban

singy2002 wrote: »

No one has said you booked it you sort it, I just thought It would be easier to have the claim together?

I have written to Jet2 and await there response, after that I will decide how to proceed.

It may be cheaper and easier for you to submit a claim for one passenger only - as a kind of test case. Though the small claims court sets not legal precedents, it would be immensely difficult for an airline to refuse compensation for other passengers on the same flight once a court had ruled in one of their favour.

JPears

lol I have just discovered a very interesting fact or two about the aircraft involved in my delay and its history.
Can't give the game away as my case is in 4 days and don't want to give Jet2 a chance to think up some further pathetic excuse.
Jet2 you're shafted, me thinks.

Vauban

JPears wrote: »

lol I have just discovered a very interesting fact or two about the aircraft involved in my delay and its history.
Can't give the game away as my case is in 4 days and don't want to give Jet2 a chance to think up some further pathetic excuse.
Jet2 you're shafted, me thinks.

How intriguing, you big tease! Look forward to hearing all about it, in due course ...

COSTLYPETROL

Hello Everybody



I have just discovered this thread and lack of time has restricted mytotal perusal.



We had a 5 hour plus delay from Paphos with Jet 2.



Initially they “lost” our correspondence.



Then they thanked us so very much, etc…..but please go away. (templateletters)



Office staff repeatedly referred to “extra ordinary circumstances”.



Eventually one clearly states “unexpected technical fault, morespecifically an engine filter fault”. Is that really possible?



Feeling so very aggrieved as one of the air hostesses clearly advisedanother passenger directly in front of us she did not mind the delay as she wasbeing compensated for our delay with a holiday in Lanzarote we wrote to C.A.A.on 30-4-2013.



Receiving no reply we emailed C.A.A. on 31-5-2013 and received a replystating they could not investigate as the flight originated in Cyprus!



Does this negative reply make any sense please?

111KAB

COSTLYPETROL wrote: »

Does this negative reply make any sense please?

Makes no sense like the majority of replies from Jet2 however I'm afraid more reading for you as you need to look through FAQ's on page one then decide if you want your rightful compensation either via your own COURT efforts or a no win no fee firm to achieve c. 70% of your dues ---- or you can walk away.

Mark2spark

COSTLYPETROL wrote: »

Hello Everybody



I have just discovered this thread and lack of time has restricted my total perusal.

That's a shame, as total perusal would reveal the answers to your questions

The CAA are the authority for the UK, so yes, they don't investigate flights that depart from other countries.
So, don't faff about.
1) make a claim. (box ticked)
2) put them on notice (NBA in the FAQ's) that your going to court unless they settle in 14 days.
3) Commence MCOL after 14 days when you don't get a reply.