Flight delay and cancellation compensation, Jet2.com ONLY

111KAB

singy2002 wrote: »

Hi,
We experienced delays on our group booking in both directions, the thing i am not sure about is, if i should make separate claims for each flight and if each person needs to claim separately.
We had a group of 18 departing Manchester on the 17th May (333 Minute delay)
Half the group returned on the 20th on time (9 People)
The remaining group stayed on for 4 days (planned) and returned on the 24th with 315 minute delay.
So do i claim as 2 separate incidents as one claim will be for 18 people and the other 9 or do i need to get each person on the booking to claim individually?

Firstly were the groups booked by one person ie I presume there is a lead person and it is they who should claim.
The lead person will need to make two separate claims - one for the outgoing flight on behalf of the 18 pax and one for the return flight for 9 pax.
There will not be enough space on the MCOL form to include all the names so you (lead person) will need to obtain the form from your local court, complete appropriate form and serve there. Unsure of the distance you travelled but watch out for 'thresholds' on claim amount particularly in respect of your 18 pax eg 18 x 600€ = 10,800€.
The claims are not going to be cheap so I recommend that you ensure all the 'others' are behind you and you get them to pay you something up-front to cover your application costs. It may also be worth getting them to sign an appropriate letter to say they are happy for you to claim on their behalf.
Looks like Jet2 may have a head ache when they read this post

singy2002

111KAB wrote: »

Firstly were the groups booked by one person ie I presume there is a lead person and it is they who should claim.
The lead person will need to make two separate claims - one for the outgoing flight on behalf of the 18 pax and one for the return flight for 9 pax.
There will not be enough space on the MCOL form to include all the names so you (lead person) will need to obtain the form from your local court, complete appropriate form and serve there. Unsure of the distance you travelled but watch out for 'thresholds' on claim amount particularly in respect of your 18 pax eg 18 x 600€ = 10,800€.
The claims are not going to be cheap so I recommend that you ensure all the 'others' are behind you and you get them to pay you something up-front to cover your application costs. It may also be worth getting them to sign an appropriate letter to say they are happy for you to claim on their behalf.
Looks like Jet2 may have a head ache when they read this post

Thanks for the response.

Yes i booked both groups separately. 9 pax for the weekend and 9 for the week. The weekenders where only delayed one way, while the weekers (myself included) where delayed in both directions.

What costs can i expect for the application costs? I take it I should avoid using any no win no fee companies?

poet123

Not read all the responses here for some time. Has anyone yet won in court against Jet2?

supisces18

singy2002 wrote: »

Thanks for the response.

Yes i booked both groups separately. 9 pax for the weekend and 9 for the week. The weekenders where only delayed one way, while the weekers (myself included) where delayed in both directions.

What costs can i expect for the application costs? I take it I should avoid using any no win no fee companies?

You need to establishe why you were delayed before you consider what to do next.
If It was a technical fault you need to establish with Jet2.com what that was?
If they send their stock letter of safety shortcomings and Im sorry was therefore extraordinary circumstances and cannot pay you any compensation ,you need to write to them again giving them 14 days to respond or you will have two choices.
Do nothing or take legal action.
I emailed them wrote to them but never received a definative as to what the technical problem was so I decided to take them to small claims court,
The are using a large corporate firm of solicitors called bird and bird in london.
They quote lots of legal jargon to make it look good but most of it is not relevant to a claim under 261/2004 sturgeon.
Im sure they do this to frighten you off.
When you break it down as long as your claim is within 6 yrs ,you have your flight details ,your passenger details and that you were delayed more than 3 hours you have a case to go forward.
I did mine paper rather than online.
You pay according to the amount of the claim in total.
Yours is there and back for 50% of your passengers and one way for 100% of your passengers.
check on the MSE site it gives the details of how much you can claim per person depending on the length of the flight.
.I paid £95 for a claim of £2000 and then Ive just paid an allocation fee of £40.If it goes for the Court Hearing its another £140 so not cheap.And you claim back your Court fees if you win.
You can also look up on here the cost of Court Fees or your Local County Court has it all in their leaflet packs.

.
You can also claim loss of interest on your Claim @8% day.My delay goes back nearly 3 years and so on £2000 its a large sum of interest on top .
Most important is that you only start this if you are prepared to go to Court .Jet2.com seem to be the only airline refusing to pay and it seems theres quite a few cases coming to a Court Hearing in the next few weeks.People will undoubtedly post their results on here .
If you read my post dated 24th May 2013 you will see Im waiting for a Court Hearing and sent a whole bunch of data off to the Solicitors and copies to the court to help support my claim.Its not a quick process and the research takes time and effort. If you are sure your delay is a technical fault then you have a good case.
Read the Wallentin Hermann EU judgement.
If you type the above into your browser it brings up numerous sites telling you all about this Judgement and its impact on Delayed and cancelled flights.
I cant enter direct links because Im a new member.



good luck

111KAB

supisces18 wrote: »

1) Yours is there and back for 50% of your passengers and one way for 100% of your passengers..
2) You can also claim loss of interest on your Claim @8% day.
3) Jet2.com seem to be the only airline refusing to pay and it seems theres quite a few cases coming to a Court Hearing in the next few weeks

1) No each leg (flight) must be a separate claim ie 100% for 18 out is one claim, second claim is 100% of 9 on return leg.
2) You can ask for (and the claim form allows) for an 8% interest surcharge from date of delay but expect the defendant to knock you back on this if you do go to court.
3) Monarch appear to be the worst for not paying out followed by Thomas Cook. Jet2 and Thomson also have a considerable number of disgruntled pax.

JPears

Yet Monarch have paid out a few claims recently. Are there any recorded payouts from Jet2?

111KAB

singy2002 wrote: »

What costs can i expect for the application costs? I take it I should avoid using any no win no fee companies?

You need to establish amount of claim first ie distance of travel in your case will determine compensation due. Multiply this by 18 for first claim and 9 for second claim. Then refer to the Court Application costs table and establish application and hearing costs for each of the two claims.

No fee no win firms will still require c. £20 pp to take on your case, they will require you to pay the Court application and hearing costs. If they 'win' they will deduct c. 30% for representing you in Court and handling your case.

supisces18

JPears wrote: »

Yet Monarch have paid out a few claims recently. Are there any recorded payouts from Jet2?

No .I do recall a couple of people reporting that JET2.com had not filed in time and so application was made for Judgement by Default.I think thats one of the reasons they decided to get these corporate solicitors involved.However If you look on their website articles relating to Wallentin Hermann you will find that they themselves do not expect cases to succeed where it is technical fault behind the delay.So they seem happy to contadict themselves sending a defence on behalf of Jet2 .com citing extraordinary circs due to technical aircarft failure.Bit of a joke really.

northwest1965

111KAB wrote: »

You need to establish amount of claim first ie distance of travel in your case will determine compensation due. Multiply this by 18 for first claim and 9 for second claim. Then refer to the Court Application costs table and establish application and hearing costs for each of the two claims.

No fee no win firms will still require c. £20 pp to take on your case, they will require you to pay the Court application and hearing costs. If they 'win' they will deduct c. 30% for representing you in Court and handling your case.

Ours charges 25euros per person. No additional costs. 27% of costs awarded to be deducted

111KAB

northwest1965 wrote: »

Ours charges 25euros per person. No additional costs. 27% of costs awarded to be deducted

Who are you running with?