Flight delay and cancellation compensation, Jet2.com ONLY

derek99b

If we don't hear from you again, we can assume they have paid you with a hefty gagging handout.

callallonga

i no this may be a silly question but flights booked and payed for but due to having to have chemo for recently found cancer unable to use this booking does anyone have any ideas as to if i can get any refund from this company ps i do not have any insurance on these flights.

JPears

derek99b wrote: »

If we don't hear from you again, we can assume they have paid you with a hefty gagging handout.

It is unlikely I would accept a gagging clause, its not really the money, its the stubborness of Jet2 that has poushed it this far. It certainly can't be part of any court settlement. I am not sure in this day and age, how enforceable/effective a gagging clause can be?
In the unlikely event you don't hear another peep from me after June 4th, assume I am £450 better off

Barnesy967

We were told at the time that flight was delayed becuase they lost an aircraft in the system, however now they claim "An unexpected flight safety shortcoming."
I don't see anything relating to this in the FAQ's!

Vauban wrote: »

Probably not. But as you've not told us why your flight was delayed, and none of us is psychic (AFAIK), how can we say if they're right or not?

Read the FAQs on page one.

Vauban

Barnesy967 wrote: »

We were told at the time that flight was delayed becuase they lost an aircraft in the system, however now they claim "An unexpected flight safety shortcoming."
I don't see anything relating to this in the FAQ's!

They "lost an aircraft in the system"? Where were you flying - the Bermuda Triangle?

If they are claiming a technical fault that prevented the plane (your plane? a plane?) from flying, there are links on that in the FAQs, as well as a "What to do next" link.

derek99b

callallonga wrote: »

i no this may be a silly question but flights booked and payed for but due to having to have chemo for recently found cancer unable to use this booking does anyone have any ideas as to if i can get any refund from this company ps i do not have any insurance on these flights.

Hi
We had a similar problem some years ago, with American Airlines.
I contacted them by phone, explained the situation and they said if I wrote in they would probably give me a credit note to use on a future booking.
Worth a try??? Write formally, Jet2 seem to not take emails serioulsly (Spelling error = too much beer).
(In the end we actually claimed on insurance, but not your option.)

demo007

Hi

You werent by any chance on flight LS169 on 17th June 2012 to Ibiza were you?

vadc01 wrote: »

Hi everyone

I sent my letter to Jet2 using the template on here for a flight last June, due to leave Manchester at 4pm, then we had to go from East Midlands at 11.30pm - they have replied back refusing to deal with my issue, because I no longer have the original email or booking confirmation. All the information they have requested - date of travel, booking ref etc I have been able to provide, along with a print out from the Jet2 website showing my past and upcoming flights, but they say due to new procedures they can't process my claim because I havent provided the requested information! Has anyone come across this? Can they do this? Thanks for any advice

JPears

So I have received several "exhibits" from Jet2's solicitors, including:
1. what I presume is a fleet spreadsheet of fleet duties on the day in question, although its taken a reasonably educated person several hours to even start to make sense of it, as no key or legend was provided.
2. A statement from the engineer who supposedly dealt with the tech or not, stating it was very rare, unforeseeable and unexpected circumstance. Well aren't they all? Otherwise they wouldn't happen. Case law states that frequency of occurance does not make it inherent in the normal operation - frequency applies both ways - rare and often
3.. A statement about the unavailabilty of replacement aircraft.
They seem to be missing the whole point of the EC reg in my view.

Vauban

JPears wrote: »

So I have received several "exhibits" from Jet2's solicitors, including:
1. what I presume is a fleet spreadsheet of fleet duties on the day in question, although its taken a reasonably educated person several hours to even start to make sense of it, as no key or legend was provided.
2. A statement from the engineer who supposedly dealt with the tech or not, stating it was very rare, unforeseeable and unexpected circumstance. Well aren't they all? Otherwise they wouldn't happen. Case law states that frequency of occurance does not make it inherent in the normal operation - frequency applies both ways - rare and often
3.. A statement about the unavailabilty of replacement aircraft.
They seem to be missing the whole point of the EC reg in my view.

So what they're saying is:

1) they had no spare aircraft to cover the (inevitable) breakdown scenarios;
2) the technical defect was unexpected - you'd have to hope for that, really, wouldn't you?
3) they had no aircraft.

Are you sure this is a defence and not an admission of their liability?;)

Oh dear ...

JPears

Vauban wrote: »

So what they're saying is:

1) they had no spare aircraft to cover the (inevitable) breakdown scenarios;
2) the technical defect was unexpected - you'd have to hope for that, really, wouldn't you?
3) they had no aircraft.

Are you sure this is a defence and not an admission of their liability?;)

Oh dear ...

You took the words right out of my mouth...
"Never argue with an idiot. They bring you down to their level and beat you with years of experience."