Flight delay and cancellation compensation, Jet2.com ONLY

NoviceAngel

Hi John,

Welcome to our world of flight delays.

First of all thank you for such a well constructed first post, you’ve put a lot of effort into typing it out. So in response we’ll all help you here.

I agree with the above from Justice NBA is definitely the next step to take. It looks like they are digging their heals in over this one.

Sadly, none of this is a surprise to us - so nothing new. Get the NBA in and give them 14 days, then use small claims if it becomes necessary but use form N1 and do a manual claim as this is a ‘party’ claim.

Anything your not sure of, just ask us here, we’ve all been through the process many times before.

Good Luck and keep going.

Cheers,

NoviceAngel

JPears

Usual Jet2 BS.
You have provided to Jet2 more than enough facts and detail to substantiate what would appear to be a valid claim.

NBA time, 14 days to pay then N1 straight in.
I would also send a letter of complaint to CAA with the simple facts, contained on a single paage of A4, anymore and the person at the CAA is less likely to be bothered to read it correctly.

Tyzap

Hi John,

Sorry to hear how much you have already had to go through due to Jet2, unfortunately it's not unusual.

The guys here have already nailed the advise. Court will be the only option for you now.

It will probably be a long drawn out affair tho, I'm still waiting for a court date at Leeds C/C for a relatives claim that we started in May last year!

It suggests that Leeds court is being overwhelmed by Jet2 cases atm.

You can contact the CAA by phone to get some help and advise from them, the number is hidden away tho and not easy to find irrc.

Good luck.

NoviceAngel

Tyzap wrote: »

...........
.......I'm still waiting for a court date at Leeds C/C for a relatives claim that we started in May last year!

It suggests that Leeds court is being overwhelmed by Jet2 cases atm.

A selective quote by Tyzap, why don’t they send them over to Liverpool ? Do the courts now feel Leeds C/C has the knowledge to deal with flight delay cases?

Tyzap

NoviceAngel wrote: »

A selective quote by Tyzap, why don’t they send them over to Liverpool ? Do the courts now feel Leeds C/C has the knowledge to deal with flight delay cases?

It's where virtually all J2 cases are dealt with by a local, to J2, 'specialist' court, which is very convenient for J2 but not necessarily the claimant who has to do the travelling.

Our case was initially allocated to Manchester C/C, also a specialist flight delay court, in November but was then changed to Leeds soon afterwards.

The court then ordered that...

1) The defendant shall file a court letter setting out which (if any) claims relate to the same flight.

2) In the event that there are or have been other claims the statement must include:
a) Details of the court case and number and
b) The outcome of the claim or the procedural stage the claim has reached

The matter will be allocated to the small claims track upon the filing of a certificate signed by both parties confirming that none of the issues in this claim are the subject of any actual or proposed appeal. Such certificate should be filed by xxx. PLEASE NOTE: The claim will not be listed unless a certificate is filed

Good luck understanding that procedure if your just a LIP! luckily I had some help and it was sorted out. Since then we have heard nothing further.

JPears

So how long have you and your relatives been waiting since submitting thee N1 to court?
If the court system is getting clogged up with these claims, which I suspect are mostly won by the claimant, why isn't the court system contacting the CAA to get them to actually do their job and make the airlines comply with law?

NoviceAngel

Yeah I get it, and the court wants to know of any other cases on the same flight and the outcome if there has been a court judgment before.

Seems all positive in your favour to me

PS remember to save front row seats for JP and myself we also have a small interest especially when it’s J2

John.T

Thanks for all your advise, I had not found this part of the MSE site, so had initially tried the resolver, & continued the correspondence, using Martin's advice from the other parts of the site... which were at the goto ADR or PACT stage with the CAA but was struggling.
Look like straight to NBA & court then.

a couple of final questions at what point do I point out all of the errors in their latest ficticious flight statistics report ? ie.
• they are showing 266mins of statistic, but claiming an earlier arrival of only 254mins late.
• they are claiming 143mins of the delay was for deicing, which means they were waiting for de-icing prior to checking in any passenger or bags?
• they previously claimed this de-icing delay was 1hr 50 (110mins) so have added an extra 23mins on.
• they previously claimied the de-icing delay started when all passengers were boarded, but then claimed a time 50mins before we boarded, so passengers were still in check in & security, so de-icing was not delaying us, as there were no passengers...
• they aslo claim an extra 5min delay enroute due to weather, but their version of actual departure & actual arrival have an 11min shorter flight -so not sure how they can claim weather enroute delayed us 5mins?

They are try to reduce the delay quoting Peskova to take out "extraordinary circumstances"
I have argue that De-Icing of an aircraft in the arctic circle is not an extraordinary circumstance.
- Kittila airport is located within the Artic Circle and is accustomed to having the snow & freezing temperatures every day throughout the winter season.
- Average daily temperatures in December are -5’C to -15’C
- So having to de-ice an aircraft is a normal everyday occurrence at Kittila, during winter.
- So is in fact IS inherent to flights from this airport and such is NOT an extraordinary circumstance.

Lapland trips are sold on the fact that Lapland is within the Arctic Circle, and Snow and cold weather are to be expected, and are clearly advertised and promoted by Jet2’s travel partners, Inghams.

As such Jet2 knew that they were operating at an airport within the Arctic Circle and therefore should have made the necessary contingencies to ensure that all reasonable measures were taken to both prevent and reduce any potential delays due to the expected cold weather.

anyone had any experience in argueing this point?

legal_magpie

Wait until the documents and witness statement stage

NoviceAngel

Yeah, I would agree with Legal Magpie, legal action is very volatile, one small step at a time, once you’ve issued the NBA then keep this thread updated- you never know - you might receive a cheque in the post